Westbury Jeep Chrysler Dodge RAM SRT - Service Center

I purchased a Chrysler 300 in August of 2009 from this dealership and the service and support I got from the sales side was outstanding, but that's to be expecting when you're buying the car. Since the dealership and the service and support I got from the sales side was outstanding, but that's to be expecting when you're buying the car. Since then, I've had some issues with the vehicle, most notably a recurring issue with the Tire Low Lamp coming on. I brought this to the service location and was helped very thoroughly by Carmine, he had the tires filled air and I was on my way. A few days later, the light came on again, I brought it back and Carmine was extremely helpful and had them look at the sensor to correct the problem. A few days later, the light came on again... brought it back to Carmine who was extremely helpful and found that the problem was in the fact that I had actually had a nail in my tire which caused some damage, so I had to get a new tire. This past week I started getting the same tire low lamp on my car and figuring that it had to do with the cold air we've been having, I filled it up myself and the lamp went off. 2 days later the lamp came back on. I called Carmine who set up an appointment for me, had me come in and quickly and easily took care of this for me, I ended up having another nail in my tire. In life, things happen... apparantly Im a magnet for nails in my tires, but what's important is that things are taken care of and resolved before they become an even bigger nightmare for me to deal with. Carmine has consistently done an excellent job resolving all of my issues and always makes my coming to their service department a pleasurable experience. In today's world where people are more often quicker to complain than compliment and with us in a time of Holiday spirits, I hope this letter finds its' way to one of his bosses so they can factor his stellar customer satisfaction into a nice holilday bonus. Brian Oakes More

I had an appointment for several things to be serviced but when I got there they didn't have any loaner cars left. I was annoyed because I had errands to run and kids to pick up. Mr. Mahoney helped Mik but when I got there they didn't have any loaner cars left. I was annoyed because I had errands to run and kids to pick up. Mr. Mahoney helped Mike get me home. Mr. Mahoney had promised me my car would be done early or would have a loaner delivered to my house. My car was done by 2 pm and they picked me up and brought me to the service center. I was really happy with the customer service that I received. Thanks Ana More

My car had to be towed in to Westbury service center. It arrived around 10 a.m. I contacted my Service Advisor, Carmine Gonzalez, around 1:30 for a status update. He told me that they had been extremely b arrived around 10 a.m. I contacted my Service Advisor, Carmine Gonzalez, around 1:30 for a status update. He told me that they had been extremely busy and that they had not looked at it yet. He said he would do his best to look at it within an hour or so. I arranged for a ride to the sevice center after work. On the drive, I received a call from Carmine to tellme that my car had not only been looked at, but that the repair had been completed and my car was ready to be picked up. I have dealt with Westbury Jeep for the better part of the last 12 years. Their service center is the best that I have ever dealt with. I was very impressed with and by Carmine Gonzalez. He was friendly, polite and professional. He was honest and did not make any promises that he could not keep. As long as I own a Chrysler, Ilook forward to dealing with Carmine and the Westbury Service Center. Thank you, Carmine. More

As always, it's a great experience at your service center. Your employees are knowledgeable, friendly, and exteremely accomodating. I just wanted to mention by name three specific employees that mak center. Your employees are knowledgeable, friendly, and exteremely accomodating. I just wanted to mention by name three specific employees that make every visit a positive experience: Janine, Tommy, and Michelle... They're awesome!!!! Sincerely, Michele Yigdal 2007 Jeep Grand Cherokee owner More

Been working with service advisor Lisa Boncich for 5 years. Have always found her very responsive, courteous and genuinly concerned with me and my car. I find Lisa extremely competent in her job and abi years. Have always found her very responsive, courteous and genuinly concerned with me and my car. I find Lisa extremely competent in her job and ability to provide service to (1) have my car concerns promptly and properly addressed and (2) make me feel pleased and content with doing business at this dealer. Lisa is an absolute asset to Westbury Jeep/Chrysler and I for one am super satisfied with knowing and working with her. More

everybody was courtious and helpfull. car was finished as promised on time. keep up the good work!thankssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss promised on time. keep up the good work!thanksssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss More

I have been servicing my van here since 2003. They have always been professional,quick, clean,and efficient. The new facility is greatly appreciated to make you feel comfortable. I will purchase another ne always been professional,quick, clean,and efficient. The new facility is greatly appreciated to make you feel comfortable. I will purchase another new car from them because of their service and have recommended them to friends and family. I love the convenient hours and the loaner cars available make my life easier. From the moment I arrive to drop off my van I love to be greeted by Willie who is always hustling to make sure everyone is taking care of quickly. I always try to deal with Lisa Boncich as my service advisor, she is knowledgable in all aspects and goes above and beyond to make sure you are satisfied with everything and always does it with a smile. To get my loaner car I move on to Dawn who also is friendly and efficient. I look forward to my service appointments as these 3 people together always make my trip in for service so easy and enjoyable. Thank you for letting me commend them for jobs well done on numerous occasions over the years. Karen Rowan More

The Jeep Dealer where I purchased my Jeep closed. I went to the next closest in Manhattan. I was disappointed with the service, communication, and prices. A friend mentioned that I should go to Westbury, s to the next closest in Manhattan. I was disappointed with the service, communication, and prices. A friend mentioned that I should go to Westbury, so I gave it a try. I have been using Westbury for a year and I am extremely happy (even though I have to travel 35 miles there)!! The service team is extremely friendly and responsive with status updates. I also feel that they have knowledgeable mechanics, they know what they are doing. Another great feature is their facility and hours of operation. I have worked with Lisa Boncich and would recommend any one to this location. More

Lisa Boncich worked on my behalf to steward an out of the ordinary servcice request through her very capable service department. I am very , very happy with the result! They solved a potentially expensive pr ordinary servcice request through her very capable service department. I am very , very happy with the result! They solved a potentially expensive problem in an inexpensive way - high praise for this type of problem. More

I am along time Jeep owner. I actually purchased 2 Jeeps from the above mentioned dealer within the last 2 years. I also have had 5 previous Jeeps ( from other dealers ) I can't say enough about this deale from the above mentioned dealer within the last 2 years. I also have had 5 previous Jeeps ( from other dealers ) I can't say enough about this dealership, the service department, but mostly Lisa Boncich ( My service consultant ) When I say " My" thats how Lisa makes me feel " like Im her only customer! Thats amazing because this is a very busy service department. I am always greeted with a smile and a kind word! The reason I actually purchased a second Jeep for my wife had alot to do with LIsa and the way Im treated by her and her staff. I demand attention and I am constantly updated when my trucks are in for service and I know she cares and always does the right thing In todays business climate keeping solid relationships with customers is essential for success. Many businesses drop the "ball" after the sale. (As a businessman I know how important client relations are) LIsa and Westbury Jeep are bucking that trend!! I strongly recommend this dealership.... When it comes to service and aftercare let Lisa take over Thanks!! More