Westbury Jeep Chrysler Dodge RAM SRT - Service Center

I purchased a 2010 Jeep Wrangler Unlimited Sahara from Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While I paid over invoice for the Jeep I was okay with it since Mike was great to work with, knew his product, etc. The issues started after the first three months. The NAV radio would freeze up and there was a knocking noise comming from the pillar between the driver and rear door. I don't put alot of miles on my car so I waited until its first scheduled service (December) to bring her in. Issue #1. Drop the car off and Mike is writing it up. I mention the knocking noise. His answer; "It's a Wrangler". Just what a customer wants to hear! So I leave the car on December 22. Now granted we had a major snow storm in between but it took about a week to get the car back and they did nothing but change the oil. They had to order the radio and some special grease for the doors. In the meantime there have been bulletins put out by Jeep on the design flaw of the door latches. They fix it with grease!! In the week they had the car not once did they call me. I had to call them. Whenever I followed up with them to see if my car was ready their attitude was "well you have a loaner". Nice!! I wanted my car....not a loaner. So I pick my car up on December 29 knowing they ordered the new radio and would call me when the radio was in. On December 30 my Sirius radio goes out. I call Sirius. They tell me my account was assigned to a new radio on the 29th! Looks like they actually had the radio the whole time but had me pick my car up only to have to return!! So again, I have to call them....nothing proactive from Service. Now I'm involving Joel Sporn, the owner. Joel gets involved and I get a call from Jake apologizing. He says the radio is in, etc. I drop the car off on a Thursday. Its ready the next day. I go to pick it up and the heat doesn't work. They never reconnected some cable when they took the dash apart. So they apologize, yet again, and I have to leave the car there, again. Mid following week I don't hear a thing, as usual, so I call them. Jake apologizes, again, because my car 'fell through the cracks.' He had no idea it was there!! So about another week goes by and they call me that it's ready. I go to pick it up, once again, and make it out of their lot when I find the microphone for the bluetooth phone doesn't work!! So I turn around and have to leave the car yet again! This time Tim Doyle and Joel are involved. They have to order yet another radio! So in the end my car went into service on December 22 and it wasn't ready and completely fixed until January 25th. Bottom line for the service department.....these guys are the Keystone Cops. The operation is too big and they don't have people running it that have the ability to actually run a business. Their communication, quality control and overall customer service is horrendous! Stay away at all costs!! Now...as far as the design flaw is concerned with the door latches, I let both my salesperson (Mike Goldberg) and Joel Sporn (owner) know I would like to get out of this car and into a Grand Cherokee. Mike prices a new one above invoice for me...nice huh? After all that. So I email Joel. Joel asks me to pick out a car and he will give me his final price. So Mike calls me again with the same price he gave me the first time....over invoice!! Bottom line....they don't care. No help whatsoever!! So there is no way I'm keepin this car after all this. I go to Town and Country Jeep in Levittown. Walk in off the street and they beat Joel's price by one thousand dollars (give or take). Nice, huh?? In the end I traded the car at Smithtown Nissan for a Pathfinder since there was a $2,000 rebate on it. They gave me the same $28K for my Wrangler that Mike Goldberg at Westbury offered and priced their car $200 below invoice. It was a better deal all around. Bottom line; avoid Westbury. They are too big. Joel Sporn is a super nice guy and I totally believe he's good people. I just don't think he has any control over what goes on at his own dealership. As for the Service, re-read what I wrote above. Westbury Service is the biggest joke of a Service department I've ever encountered, and I've encountered many as we turn cars pretty often at my house. No one there has a clue. More

I purchased a Chrysler 300 in August of 2009 from this dealership and the service and support I got from the sales side was outstanding, but that's to be expecting when you're buying the car. Since the dealership and the service and support I got from the sales side was outstanding, but that's to be expecting when you're buying the car. Since then, I've had some issues with the vehicle, most notably a recurring issue with the Tire Low Lamp coming on. I brought this to the service location and was helped very thoroughly by Carmine, he had the tires filled air and I was on my way. A few days later, the light came on again, I brought it back and Carmine was extremely helpful and had them look at the sensor to correct the problem. A few days later, the light came on again... brought it back to Carmine who was extremely helpful and found that the problem was in the fact that I had actually had a nail in my tire which caused some damage, so I had to get a new tire. This past week I started getting the same tire low lamp on my car and figuring that it had to do with the cold air we've been having, I filled it up myself and the lamp went off. 2 days later the lamp came back on. I called Carmine who set up an appointment for me, had me come in and quickly and easily took care of this for me, I ended up having another nail in my tire. In life, things happen... apparantly Im a magnet for nails in my tires, but what's important is that things are taken care of and resolved before they become an even bigger nightmare for me to deal with. Carmine has consistently done an excellent job resolving all of my issues and always makes my coming to their service department a pleasurable experience. In today's world where people are more often quicker to complain than compliment and with us in a time of Holiday spirits, I hope this letter finds its' way to one of his bosses so they can factor his stellar customer satisfaction into a nice holilday bonus. Brian Oakes More

I had an appointment for several things to be serviced but when I got there they didn't have any loaner cars left. I was annoyed because I had errands to run and kids to pick up. Mr. Mahoney helped Mik but when I got there they didn't have any loaner cars left. I was annoyed because I had errands to run and kids to pick up. Mr. Mahoney helped Mike get me home. Mr. Mahoney had promised me my car would be done early or would have a loaner delivered to my house. My car was done by 2 pm and they picked me up and brought me to the service center. I was really happy with the customer service that I received. Thanks Ana More

My car had to be towed in to Westbury service center. It arrived around 10 a.m. I contacted my Service Advisor, Carmine Gonzalez, around 1:30 for a status update. He told me that they had been extremely b arrived around 10 a.m. I contacted my Service Advisor, Carmine Gonzalez, around 1:30 for a status update. He told me that they had been extremely busy and that they had not looked at it yet. He said he would do his best to look at it within an hour or so. I arranged for a ride to the sevice center after work. On the drive, I received a call from Carmine to tellme that my car had not only been looked at, but that the repair had been completed and my car was ready to be picked up. I have dealt with Westbury Jeep for the better part of the last 12 years. Their service center is the best that I have ever dealt with. I was very impressed with and by Carmine Gonzalez. He was friendly, polite and professional. He was honest and did not make any promises that he could not keep. As long as I own a Chrysler, Ilook forward to dealing with Carmine and the Westbury Service Center. Thank you, Carmine. More

As always, it's a great experience at your service center. Your employees are knowledgeable, friendly, and exteremely accomodating. I just wanted to mention by name three specific employees that mak center. Your employees are knowledgeable, friendly, and exteremely accomodating. I just wanted to mention by name three specific employees that make every visit a positive experience: Janine, Tommy, and Michelle... They're awesome!!!! Sincerely, Michele Yigdal 2007 Jeep Grand Cherokee owner More

Been working with service advisor Lisa Boncich for 5 years. Have always found her very responsive, courteous and genuinly concerned with me and my car. I find Lisa extremely competent in her job and abi years. Have always found her very responsive, courteous and genuinly concerned with me and my car. I find Lisa extremely competent in her job and ability to provide service to (1) have my car concerns promptly and properly addressed and (2) make me feel pleased and content with doing business at this dealer. Lisa is an absolute asset to Westbury Jeep/Chrysler and I for one am super satisfied with knowing and working with her. More

I have been servicing my van here since 2003. They have always been professional,quick, clean,and efficient. The new facility is greatly appreciated to make you feel comfortable. I will purchase another ne always been professional,quick, clean,and efficient. The new facility is greatly appreciated to make you feel comfortable. I will purchase another new car from them because of their service and have recommended them to friends and family. I love the convenient hours and the loaner cars available make my life easier. From the moment I arrive to drop off my van I love to be greeted by Willie who is always hustling to make sure everyone is taking care of quickly. I always try to deal with Lisa Boncich as my service advisor, she is knowledgable in all aspects and goes above and beyond to make sure you are satisfied with everything and always does it with a smile. To get my loaner car I move on to Dawn who also is friendly and efficient. I look forward to my service appointments as these 3 people together always make my trip in for service so easy and enjoyable. Thank you for letting me commend them for jobs well done on numerous occasions over the years. Karen Rowan More

everybody was courtious and helpfull. car was finished as promised on time. keep up the good work!thankssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss promised on time. keep up the good work!thanksssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss More

The Jeep Dealer where I purchased my Jeep closed. I went to the next closest in Manhattan. I was disappointed with the service, communication, and prices. A friend mentioned that I should go to Westbury, s to the next closest in Manhattan. I was disappointed with the service, communication, and prices. A friend mentioned that I should go to Westbury, so I gave it a try. I have been using Westbury for a year and I am extremely happy (even though I have to travel 35 miles there)!! The service team is extremely friendly and responsive with status updates. I also feel that they have knowledgeable mechanics, they know what they are doing. Another great feature is their facility and hours of operation. I have worked with Lisa Boncich and would recommend any one to this location. More

Lisa Boncich worked on my behalf to steward an out of the ordinary servcice request through her very capable service department. I am very , very happy with the result! They solved a potentially expensive pr ordinary servcice request through her very capable service department. I am very , very happy with the result! They solved a potentially expensive problem in an inexpensive way - high praise for this type of problem. More