Westbury Jeep Chrysler Dodge RAM SRT - Service Center

On April 05, 2012 I had my vehicle serviced at Westbury Jeep Chrysler. All I can say is once again I had excellent personable service. Quickly in and out with no vehicle problems. Highly recommend Anna an Jeep Chrysler. All I can say is once again I had excellent personable service. Quickly in and out with no vehicle problems. Highly recommend Anna and Westbury Chrysler. Once again Thank you Nick More

Last night I took my car for repair to the Westbury Jeep Last night I took my car for repair to the Westbury Jeep Service Center. My service adviser, Janine, was extremely professional. She offered my w Last night I took my car for repair to the Westbury Jeep Service Center. My service adviser, Janine, was extremely professional. She offered my wife and I a free loaner car to go out to dinner while my car was being serviced. Janine was very knowledgeable about all facet of service center. My vehicle is now two years old and all my service has been completed to my satisfaction by Westbury Jeep. It is truly a pleasant experience to deal with such a professional organization. Janine as well as all my previous service advisors are a asset to the company. More

It is always a pleasure to bring my car into service, I look forward to seeing my service advisor Janine. She is always happy to see me and makes my experience very effortless. Night hours are perfect for look forward to seeing my service advisor Janine. She is always happy to see me and makes my experience very effortless. Night hours are perfect for my busy schedule. Keep up the good work. More

People are friendly and caring. They create a sense of trust that in their service that is rare in this industry. We have always had a great experience with service department and dealership. trust that in their service that is rare in this industry. We have always had a great experience with service department and dealership. More

I have been working with Janine since we purchased our car at Westbury in August of 2009. She and Kenny (while she wasn't there for a couple of months) have been phenominal to work with and have been the car at Westbury in August of 2009. She and Kenny (while she wasn't there for a couple of months) have been phenominal to work with and have been there to advise us all through the two years we have owned the car. We have nothing but good things to say about service and the sales experience was also very good. More

Back in Oct 2010 I had purchased (leased) a Chrysler town/ country from Merrick Dodge and Chrysler Dealership in Wantagh. I was very happy at that time. But when I decided to get my car serviced there f town/ country from Merrick Dodge and Chrysler Dealership in Wantagh. I was very happy at that time. But when I decided to get my car serviced there for an oil change I was very disappointed. The service writer, waiting area and the long wait wasnt to my liking. On April 27, 2011 I decided to try my luck at Westbury jeep on Bond st. I went there to have my auto slider doors checked, they would open when I turned the key off. At that time I was met by service writer Anna her courtesy and proffesionalism was magnifisent. Right off the bat she had mentioned if I did need an oil change there was a special going on , buy one oil change - get 4 free. On that same day, I got the car back at a very reasonable time , with everything working properly and an oil change. On Dec 21, 2011 again I had my car serviced at Westbury Jeep . My tires were losing air , remote not working properly ,brakes were pulsatiing and making noise.My service writer was again Anna and again I got great service with no complaints (new fronts brakes) . On Dec 30,2011 I had brought my car back to Anna at Westbury Jeep for the brakes again because it was pulsating at 40mph. Anna was so accomadating that I didnt have to wait on the long line. She took my car right in ,and offered me refreshments like she always did.I got my car back that same day with new rear rotors and no complaints at this time. I just want to thank Anna for being very personable and accomadating . I will definatley be back for future services .Westbury Jeep and Anna will come highly recommended for services now and in the future. Thanks again, Nick DAmico More

Just want to say THANK YOU for your incredible help yesterday in regards to the airbag problem on my 2008 Avenger. I came in with no appointment upset my light was on and had to leave in the morning f yesterday in regards to the airbag problem on my 2008 Avenger. I came in with no appointment upset my light was on and had to leave in the morning for a road trip to Florida and with no hesitation Anna took my car in, she showed me compassion and patience. I appreciate all you and your staff have done for me. Florence Baughman More

Brought my 2010 van in For service, Transmission was Shifting funny. They wanted to keep it for a week, no loaner cars available for 10 days, Service writer was very impolite, like to was my problem t Shifting funny. They wanted to keep it for a week, no loaner cars available for 10 days, Service writer was very impolite, like to was my problem that my brand new car wasn't working right. Apparently they only had 1 transmission mechanic and he was booked up. I didn't leave the car , went to competing dealer in levittown, Dropped off car , Go it back the next day. just needed the programming flashed.. More

I purchased a 2010 Jeep Wrangler Unlimited Sahara from Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While I paid over invoice for the Jeep I was okay with it since Mike was great to work with, knew his product, etc. The issues started after the first three months. The NAV radio would freeze up and there was a knocking noise comming from the pillar between the driver and rear door. I don't put alot of miles on my car so I waited until its first scheduled service (December) to bring her in. Issue #1. Drop the car off and Mike is writing it up. I mention the knocking noise. His answer; "It's a Wrangler". Just what a customer wants to hear! So I leave the car on December 22. Now granted we had a major snow storm in between but it took about a week to get the car back and they did nothing but change the oil. They had to order the radio and some special grease for the doors. In the meantime there have been bulletins put out by Jeep on the design flaw of the door latches. They fix it with grease!! In the week they had the car not once did they call me. I had to call them. Whenever I followed up with them to see if my car was ready their attitude was "well you have a loaner". Nice!! I wanted my car....not a loaner. So I pick my car up on December 29 knowing they ordered the new radio and would call me when the radio was in. On December 30 my Sirius radio goes out. I call Sirius. They tell me my account was assigned to a new radio on the 29th! Looks like they actually had the radio the whole time but had me pick my car up only to have to return!! So again, I have to call them....nothing proactive from Service. Now I'm involving Joel Sporn, the owner. Joel gets involved and I get a call from Jake apologizing. He says the radio is in, etc. I drop the car off on a Thursday. Its ready the next day. I go to pick it up and the heat doesn't work. They never reconnected some cable when they took the dash apart. So they apologize, yet again, and I have to leave the car there, again. Mid following week I don't hear a thing, as usual, so I call them. Jake apologizes, again, because my car 'fell through the cracks.' He had no idea it was there!! So about another week goes by and they call me that it's ready. I go to pick it up, once again, and make it out of their lot when I find the microphone for the bluetooth phone doesn't work!! So I turn around and have to leave the car yet again! This time Tim Doyle and Joel are involved. They have to order yet another radio! So in the end my car went into service on December 22 and it wasn't ready and completely fixed until January 25th. Bottom line for the service department.....these guys are the Keystone Cops. The operation is too big and they don't have people running it that have the ability to actually run a business. Their communication, quality control and overall customer service is horrendous! Stay away at all costs!! Now...as far as the design flaw is concerned with the door latches, I let both my salesperson (Mike Goldberg) and Joel Sporn (owner) know I would like to get out of this car and into a Grand Cherokee. Mike prices a new one above invoice for me...nice huh? After all that. So I email Joel. Joel asks me to pick out a car and he will give me his final price. So Mike calls me again with the same price he gave me the first time....over invoice!! Bottom line....they don't care. No help whatsoever!! So there is no way I'm keepin this car after all this. I go to Town and Country Jeep in Levittown. Walk in off the street and they beat Joel's price by one thousand dollars (give or take). Nice, huh?? In the end I traded the car at Smithtown Nissan for a Pathfinder since there was a $2,000 rebate on it. They gave me the same $28K for my Wrangler that Mike Goldberg at Westbury offered and priced their car $200 below invoice. It was a better deal all around. Bottom line; avoid Westbury. They are too big. Joel Sporn is a super nice guy and I totally believe he's good people. I just don't think he has any control over what goes on at his own dealership. As for the Service, re-read what I wrote above. Westbury Service is the biggest joke of a Service department I've ever encountered, and I've encountered many as we turn cars pretty often at my house. No one there has a clue. More