Westbury Jeep Chrysler Dodge RAM SRT - Service Center

Been a customer of this dealership since early 90's. Post-sale service has always been good but Janine has taken it to higher level. She's made servicing the vehicle extremely convenient (seems to alway Post-sale service has always been good but Janine has taken it to higher level. She's made servicing the vehicle extremely convenient (seems to always be available until late at night), communicates the good and bad news in person, by phone, text, etc. so you always know what's going on, knows the car and always follows up to be sure your satisfied. She's a natural extrovert so that helps her be way friendly. Always seems to go the extra mile (sometimes gets loaner if needed when you haven't booked in advance!). Highly recommended. More

Excellent, professional and courteous service which was also quick and efficient. Would recommend highly! The staff was aware of what needed to be done and got my car back to me before I could finish my co also quick and efficient. Would recommend highly! The staff was aware of what needed to be done and got my car back to me before I could finish my coffee. More

I called Westbury Jeep service department because I had questions about my new Jeep. I spoke with a girl named Janine. She was very helpful and we set up an appointment. It was nice to meet Janine is was a questions about my new Jeep. I spoke with a girl named Janine. She was very helpful and we set up an appointment. It was nice to meet Janine is was as nice and helpful in person as she was on the phone. My service was done and the concerns on my vehicle were addressed. More

My wife had bought me a bluetooth device for Christmas from Westbury Jeep Chrysler Dodge Service Station, located at 111 Bond St Westbury, NY 11590. I was only just recently (Late February 2013) able to h from Westbury Jeep Chrysler Dodge Service Station, located at 111 Bond St Westbury, NY 11590. I was only just recently (Late February 2013) able to have the part installed. Below is the account of my experience with Westbury Jeep Chrysler Dodge Service Station, located at 111 Bond St Westbury, NY 11590. I had a terrific experience working with Anna Manuzzi. I called a day in advance to make an appointment and she informed me that I should get in early to drop the car off. Upon my arrival the next day Ms. Manuzzi had my paperwork written up within 15-20 minutes. There was virtually no wait. The service station also drove me back to my apartment while my car was getting worked on, which was very convenient. Later that day, Ms. Manuzzi called and updated me about some other issues with my car that required addressing while the install took place. Though these repairs were a bit expensive I was happy to have the work done and ultimately able to get my Jeep back the same day. I had no issues connecting my phone to the bluetooth system for the hands free phone call function but spent two days trying to link it for audio streaming with no luck. I called the service station to find out what I was doing wrong. Anna put me in touch with a more experienced person that was very helpful but in the end informed me that the device I had installed did not have audio streaming capability. I explained how my wife went to their parts department and purchased this part with the sole intent of it being able to stream audio through the radio to the speakers of the vehicle. I went on to say that I was disappointed to learn this now after spending over $500 for the part and the installation. I asked to speak to someone in charge and was told that I would be contacted by a manager the next day. It has been over a week and I have yet to hear from a manager to discuss and possibly work out this situation. I have spent an estimated $1000 at this service station and can not even get the courtesy of a return phone call from the management to rectify an issue caused by the service station's parts department. Ms. Manuzzi did what she could to insure my satisfaction, unfortunately it appears that their parts department and managerial staff do not share the same goals. I would NOT recommend Westbury Jeep Chrysler Dodge Service Station, located at 111 Bond St Westbury, NY 11590, because of this oversite. More

Very attentive, professional, willing to go above and beyond to provide accurate and timely information and to expedite the service period. I have never had an occasion to worry about service gimmicks, u beyond to provide accurate and timely information and to expedite the service period. I have never had an occasion to worry about service gimmicks, unnecessary add-ons or unkept promises. Quite often I would drive in from work in New Jersey for servicing and was welcomed more as family as opposed to a number or vehicle owner type (as experienced elsewhere). This was particularly important to me during the time that my late wife was hospitalized and time required to service my vehicle was critical. On several occasions I have contacted Ms. Leuthner for information regarding repairs and warranty, to which not only did I recive a timely and courteous response, I was often presented with options to assist in my deicisions. More

I must say that Janine Leuthner is an absolute please to deal with in the service Dept. She is more then just kind, friendly,knowledgeable, & helpful, very professional. She is always a pleasure to deal wit deal with in the service Dept. She is more then just kind, friendly,knowledgeable, & helpful, very professional. She is always a pleasure to deal with. She is excellent with customer service and extremely efficient getting my truck serviced in a timely manner. I am very pleased and quite comfortable and feel like more then just a customer. She is truly an asset to your service division. More

USAUALLY WHEN AT DEALERSHIPS, EVERYTHING TAKES SO MUCH TIME OR THE PRICES AND SERVICE ARE HORRIBLE...BUT THANKS TO KENNY HE MADE MY EXPERIANCE ACTUALLY ENJOYABLE. HE MADE SURE EVERYTHING WAS EXPLAINED PR TIME OR THE PRICES AND SERVICE ARE HORRIBLE...BUT THANKS TO KENNY HE MADE MY EXPERIANCE ACTUALLY ENJOYABLE. HE MADE SURE EVERYTHING WAS EXPLAINED PROPERLY AND HE DID WHAT EVER HE COULD TO SPEED UP THE PROCESS AND MAKE SURE THAT MY JEEP GOT EVERYTHING IT NEEDED TO GET BACK 2 NORMAL...HES REALLY AN AWESOME GUY AND NEEDS TO BE COMMENDED FOR ALL THE HARD WORK THAT HE DOES AND ALL THE STRESS THAT HE DEALS WITH...THANKS ALOT BUDDY. More

Westbury Jeep is the best service I have ever worked with, I will always buy a car from Westbury Jeep - their service is impeccable. The people there are always friendly and ready to help. And if I ha with, I will always buy a car from Westbury Jeep - their service is impeccable. The people there are always friendly and ready to help. And if I have a problem pop up, they have always told me to come down to help take care of the problem. More

I bring my fleet of work trucks all the way from eastern long island to have them serviced at westbury dodge because of the chance experience I happen to be lucky enough to have with Jennine front the servi long island to have them serviced at westbury dodge because of the chance experience I happen to be lucky enough to have with Jennine front the service department. I had broken down with my truck sometime last year nearby to the dealer and was absolutely blown away with her customer service and proffesionalism.. She was quick in getting my fleet vehicle paperwork taken care of and followed through over and over again to see to it that my truck was fixed not only in a prompt timeframe but also repaired properly, all with a big smile and a firm handshake! Since that experience I have moved all my fleet of 21 vehicles service to Westbury Dodge! She is a true asset to the company and customer service in general! Sincerely, Steve O. More

Today I received a Motor Vehicle Notification in the mail for my 2011 Town & Country minivan. When I contacted my Service Writer, Janine, she told me to come in anytime, and it would be taken care of as qui for my 2011 Town & Country minivan. When I contacted my Service Writer, Janine, she told me to come in anytime, and it would be taken care of as quickly as possible. This is my 5th minivan with Westbury Jeep, and I know it won't be my last. I could never give up the outstanding Service Department, especially Janine! It's like having family in the business! I recommend this dealership to everyone. More