Westbury Jeep Chrysler Dodge RAM SRT - Service Center

I am always extremely satisfied with the service that Marlon provides. Aside from being very knowledgeable he is also very patient and courteous. I would definitely recommend him. MS from Hicksville Marlon provides. Aside from being very knowledgeable he is also very patient and courteous. I would definitely recommend him. MS from Hicksville More

Excellent service. Anna Manuzzi was awesome and the Tech Richie was amazing. Really nice, friendly people that make you feel comfortable and taken care of. Richie was amazing. Really nice, friendly people that make you feel comfortable and taken care of. More

This is a long explanation of my experience. The following is just the cliff notes: -Will never call you back -Incompetent staff -Unable to complete the simplest task -Exceptionally good at maki following is just the cliff notes: -Will never call you back -Incompetent staff -Unable to complete the simplest task -Exceptionally good at making excuses When I took delivery on my vehicle I observed a scratch on the interior trim and rip in the leather seat. The dealer filled out a "we owe" form for the work to be completed by the service center by my first oil change. So by the time I was due for my first oil change the center console hinge had snapped and I added that to the order as well. Delt with Tom when I dropped it off and he seemed very nice. I got a dodge charger as a loaner. The car was disgusting. Sticky goo on the starter button. Never vacuumed and a bad smell. I bought an air freshener just for my time in that thing. When I finally got my car back a week later... yes a week, the leather was repaired. That's it. Oil life indicator was not reset (who knows if they changed it), center console not replaced, they couldn't get the part. And finally the interior trim they replaced was the wrong color and did not match the rest of the interior. How did nobody notice that? What "mechanic" puts the wrong part in and declares it done? I was promised they would order the right part and Tom would call me when it was in. That was visit 1. Visit 2 starts with no phone call from Tom. After a month of waiting I called Tom, but he was not there. Don't remember who I spoke with, but a female said "oh, we had that part since last week, want to make an appointment? " A week!? Thanks Tom. I make an appointment with another service loaner and drop the car off. This time I get a red dodge journey. Again, dirty and smelly but this one has mechanical issues. Oh boy! The journeys alignment was off and did not maneuver correctly. Also the key fob battery was low and the car alerts you every time you start it. I received the car running so I didn't see it. But the guy who brought it to me did and silenced it instead of fixing it. Was also told it was AWD when it wasn't. When it snowed that weekend it made it very obvious that is wasn't. Called Tom to complain, he said "The Journey is excellent in the snow even though its FWD." No it's not Tom. My car was ready to be picked up after the weekend and I took one look inside and saw the same wrong trim installed. I noticed the center console had changed but couldn't put my finger on what was wrong. I was more focused on that trim again. I requested a wash that was not done and the oil not changed. I refused to take my car back. I was told by the girl up front "I will leave a note on Tom's desk and he will call you tomorrow." At which point they attempted to put me in the same dodge journey. I refused based on how bad it was and they gave me a brand new Dodge Dart. Since this car had 23 miles on it, it was actually clean. So that was a plus. But here I am.... in a Dodge Dart, a car I can get for 199 a month but I paid almost 50 grand for my car. Awesome. That's visit 2. Visit 3 starts with me receiving no phone call from Tom. So hey, I will go down there and speak with Tom face to face and see if we can get this straitened out. He gives me some song and dance how the first mechanic they put on my car has been trouble and they let him go and how something is wrong with the parts department but he has the right piece of trim in the back and shouldn't be a problem. I ask to see it and he brought it out. And can you guess what he puts on his front desk in front of me? The wrong trim...again. Is he serious? Do these people know their product or what? I tell him its wrong... again. He again states that it is the right one as if I am the moron and how the lighting inside is making it look different. I tell him its not. Ask for a wash and an oil change... one that they actually reset the oil life indicator and leave. I get a call an hour later from Tom "Yea that was the wrong trim". Thanks Tom, I know. That's visit 3. Visit 4 is a night pick up of my car again when it is done. I look at the car and finally. The matching trim is there. A miracle! But that's all that was done. Oil life indicator not reset (again who knows if they actually did the change). No wash, and finally that center console. As I am looking at it I realized what was wrong the last time. Its the wrong one. It does not have the correct leather to match the rest. Sound familiar? I bring it up to the front desk and I get "ok, I will leave a note on Toms des"....NO! please god no! I refused to work with Tom anymore as he is incompetent. They say I will get a call from Matt, Toms boss...but who knows if that's true? I take my car and leave. That was visit 4. I receive a phone call from Matt and he is apologetic and nice. I complain and he listens, makes excuses for the whole thing which is not what I really want to hear, but I get it... damage control. He offers to have my car picked up at my house so I don't have to come back and he will fix the console, change the oil, reset the oil life indicator and give the car a wash. I tell him I want the driver who picks my car up to show me the part. I don't wanna do all this again. He agreed. (Remember that for later) So the day comes for them to pick the car up. They send some young kid asking for my keys and I think maybe this wasn't the best idea... oh well. "Do you have the part to show me?" I asked. Blank stare on his face. He had no Idea what I am talking about. Great now what do I do? I should of said no deal and sent them away. But I didn't, I take a chance again. Why do I have to take all the chances? I call Matt after they take my car. Now he gives me a song and dance about how parts can't be sent out for that. Thanks Matt, why did you agree to that then? Just to shut me up is my guess. I get the car back that day. The kid returned it just fine. I check the car. Its clean, great! Center console matches, great! Oil life indicator? Not reset.... so close. I cant understand why this is so difficult. I didn't ask for piston #5 to be replaced did I? So I call Matt the next day and ask if they did it. He says he isn't sure but he will talk to Lisa as she handled my car. Who is Lisa? I thought he was handling my car? I am sure Lisa is nice and all but why are we pawning off this car to different people? Wouldn't you want to make sure yourself it is done correctly if a customer got screwed over this many times? Anyway... he said he would check with her and call me "right back." I start thinking while I wait. Maybe there is something wrong with the indicator? Maybe it is reset every time and it keeps reverting back? So I go outside, look up how to do it, and reset it. The whole process took less then 5 mins. And most of it was looking up how to do it. So after that, Matt talked to Lisa for 4 days because I never received a call. I called him back and got no answer. Left a message thanking him for not returning my call. He called me back when I was sleeping (that's not his fault, I sleep during the day) and he leaves a message how he is sorry he didn't call me back, he was away for a few days. So I have to think he heard about the oil life indicator from me and just left? Strange. And I still don't know if the oil change was ever done! I would definitely not recommend this service center. Westbury Jeep offers oil changes for a year and free inspections for life. But is it really worth the frustration? I would rather just get money back on that one. I mean if they can't handle a simple part replacement, how can I trust them when something serious goes wrong? More

Always quick service, nice customer lounge - never a long wait! If they need to keep the vehicle, they do their best to get you a loaner car! Merry Christmas! wait! If they need to keep the vehicle, they do their best to get you a loaner car! Merry Christmas! More

I purchased a Jeep Grand Cherokee 2 weeks ago and one the the remotes never worked. I finally got a day off to take the car in to get the problems solved so I went today. When I called ahead they said sure n the remotes never worked. I finally got a day off to take the car in to get the problems solved so I went today. When I called ahead they said sure no problem you don't need an appointment we will just change the battery. I get to the dealership (where by the way they never have parking) and they tell me that the service center is in a entire different location 3 miles away. So I get back in my car and drive to the service center. I drive into the back driveway and no one is there to direct me where to park or drive or even acknowledge I'm there. I go inside and the lady is very nice but tells me I need an appointment for them to diagnose the situation and there is a chance I have to go back to the sales dealership to order a new remote... WHAT? There is no reason I should have to go through all of this back and forth when the remote should have worked in the first place. More

I brought in my Chrysler 300 for service last week, and I just wanted to express my satisfaction for the service that was provided. Lenny Vanetta was very professional and extremely easy to deal with, which just wanted to express my satisfaction for the service that was provided. Lenny Vanetta was very professional and extremely easy to deal with, which made everything very fast and convenient for me. I would definitely recommend this dealership for all of my friends. More

Brought my Charger in after the check engine light went on a few weeks ago and had a great experience overall. I've had my car serviced at other dealerships in the past and usually have something to compla on a few weeks ago and had a great experience overall. I've had my car serviced at other dealerships in the past and usually have something to complain ablout. That wasn't the case at Westbury Jeep at all. The staff were all friendly and helpful. Lenny Vanetta in particular went above and beyond what I am normally used to. He was friendly, up front with what the problems could be and actually gave me a realistic idea of when they could have everything done. In the end I was out of there much faster than expected as there was only a minor issue. I will definitely be going back next time I need something fixed or serviced. More

I brought in my vehicle for service not too long ago, and finally got the chance to sit down, and express how wonderful my experience at Westbury Jeep was. Lenny Vanetta went above and beyond to take care o finally got the chance to sit down, and express how wonderful my experience at Westbury Jeep was. Lenny Vanetta went above and beyond to take care of whatever was necessary to not keep me too long due to my tight schedule. Everything that needed to be done to my vehicle was properly addressed and handled professionally by Lenny. I have zero complaints and actually will not mind bringing my car in for service again. More