Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Westbury Jeep Chrysler Dodge RAM SRT - Service Center
Jericho, NY
523 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
523 Reviews of Westbury Jeep Chrysler Dodge RAM SRT - Service Center
Sort by
November 17, 2014
3 months in a loaner car. Not happy 2014 grand cherokee diesel motor. I believe in the car and the motor- however (3) bad injectors and 5 service visits ... I only had the car for 7 mont 2014 grand cherokee diesel motor. I believe in the car and the motor- however (3) bad injectors and 5 service visits ... I only had the car for 7 months. All of this led to a fight for a refund under the lemon law. Every time we called the dealership-none if the managers returned our calls. I had to get an attorney to start getting cooperation... Disappointed in the dealership and the lack of attention in dealing with a faulty motor with only 500 miles on it. Only mike goldberg and tim doyle helped in the process- no one else wanted to deal with it. More
by Fsofny
Employees Worked With
Tim Doyle, mike goldberg
November 17, 2014
Fiat customer service Excellent service from Rodney. He called to keep me posted. Went out of his way to accomodate me. It took a while for car parts but I had a loaner car Excellent service from Rodney. He called to keep me posted. Went out of his way to accomodate me. It took a while for car parts but I had a loaner car so it was not a problem. They also forgot to connect heater in seat. I went back and Rodney took care of it on the spot. It was a pleasure doing business with him!!! More
by Iovane
Employees Worked With
Rodney
November 16, 2014
Service Experience Brought my Wrangler in tonight to be serviced and everything was taken care of, as requested. Their service advisor Janine, is very personable and wor Brought my Wrangler in tonight to be serviced and everything was taken care of, as requested. Their service advisor Janine, is very personable and works hard to ensure that any client she sees gets all of his or her automotive needs taken care of in a timely fashion. I love that the service center is open late, which is a plus for those of us who work odd hours. The night crew rocks!! More
by maryse.pagnard
Employees Worked With
November 11, 2014
Horrible Service Department I have been bringing my 2014 Jeep Grand Cherokee in to the service department for issues that started after owning the car for 5 months. The problems I have been bringing my 2014 Jeep Grand Cherokee in to the service department for issues that started after owning the car for 5 months. The problems have been.....door senors, easy exit seat, and sunroof, work some times. Also the front brakes started squeaking at 5000 miles. I have tried 3 times to have these issues corrected and I'm told when the car is checked out nothing is wrong. In there words, " if they can't duplicate the problem there is nothing they can do." I was contacted by Chrysler care department and they told me they would send a Chysler engineer out on the 28 of Oct.to work with the service department. At 4:30 on the 28th I called to check on the progress, had to leave a message. No one there ever answers their phone. At 5:45 on the 28th my service advisor Dominic Denovellis called me back and said nothing has been done to the car. I asked about the Chrysler engineer, he said no one called from that department nor did they come out to look at the car. He said someone should be there tomorrow and that I should call Tim Doyle, the service director in the morning. The owner Joel Sporn and Tim Doyle called me in the morning and pretty much said there is no Chysler engineer that will come out, that if they can't duplicate the issues, they can't do anything to fix the car and they will work on the car and call me later. I did get a call later that day saying that the car was done, but that they could not fix any of the issues that I brought the car in for and there was nothing else they could do. I said so basically I'm stuck with a car that when I push a button, it might or might not work and I have a car that has brakes that squeak. They would not give me an answer to my question. I picked the car up and as they drove it to me the cars brakes squeaked as it cam to a stop, of course no one was around to hear it and the person driving the car said he didn't hear anything. TIm Doyle came out and drove the car and said he heard nothing. So this is were I stand. I feel like I'm living in a nightmare with this car. Horrible horrible horrible experience! I will never buy a Chrysler product again!! More
by mjbiundo
November 04, 2014
Excellence From the time that I arrived to the service center until the time I leave, the SERVICE CREW has always been professional, kind, and courteous. From the time that I arrived to the service center until the time I leave, the SERVICE CREW has always been professional, kind, and courteous. More
by wallen2837
October 27, 2014
My Jeep needed TLC! I went to Westbury Jeep to have my Liberty serviced. After being directed to Steve I started to explain what issued i was having with my truck For on I went to Westbury Jeep to have my Liberty serviced. After being directed to Steve I started to explain what issued i was having with my truck For once I was treated with a professional and friendly manner in a dealership. Being a female, i am frequently met with the attitude of you have no idea what your talking about, but not here and not with him. After addressing all of my concerns, my truck and all of it's issues, from struts to a computer problem, all were fixed in a timely manner and my truck returned to me quickly. I will definitely be returning for service! More
by erika12
Employees Worked With
Steven Petrowski
October 20, 2014
Excellent customer service I bought a brand new Jeep from Westbury Jeep. I would like to thank Jason Xenos and keith Donnelly for amazing customer service. I would recommend th I bought a brand new Jeep from Westbury Jeep. I would like to thank Jason Xenos and keith Donnelly for amazing customer service. I would recommend this dealership to anyone. I could not be happier with my Jeep. Thanks Again! More
by stevenrobando
Employees Worked With
Keith Donnelly, Jason Xenos
October 13, 2014
service I had been dealing with front end issues on my Aspen since December of 2013. I have been to different dealers including this one with no results. Stev I had been dealing with front end issues on my Aspen since December of 2013. I have been to different dealers including this one with no results. Steve Petrowski assured me this would be the last of the current issues I was having with the vehicle AND he was right. The problem was corrected. Thank you Steve. More
by speddi13
Employees Worked With
Steve Petrowski
October 02, 2014
Best Service Department !!!! I brought my 2013 Jeep Grand Cherokee Summit in for 2 recall notices and was taken care immediately , the Service Advisor Shawn was very helpful and h I brought my 2013 Jeep Grand Cherokee Summit in for 2 recall notices and was taken care immediately , the Service Advisor Shawn was very helpful and had me in and out in no time and as always it is the only service department that you actually like to go to because of the extremely friendly and helpful staff that is there waiting to just give you great service. Thank you All More
by rich9226
Employees Worked With
Shawn Mayers
September 28, 2014
Very friendly and helpful I was at westbury jeep for service recall last saturday,Stephen Petrowski help me save a lot of time during the recall service. Thanks so much I was at westbury jeep for service recall last saturday,Stephen Petrowski help me save a lot of time during the recall service. Thanks so much More
by Gerlando
Employees Worked With
stephen petrowski
