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Westbury Jeep Chrysler Dodge RAM SRT - Service Center
Jericho, NY
524 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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524 Reviews of Westbury Jeep Chrysler Dodge RAM SRT - Service Center
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June 13, 2015
Exceptional Service Every VIsit-customer since 2013 My experience with every visit is always good. The staff are professional, friendly and caring. In our last visit, Kelly Cooper went above and beyond My experience with every visit is always good. The staff are professional, friendly and caring. In our last visit, Kelly Cooper went above and beyond to ensure we understood the options available to fix and maintain our car. Although there was a bit of wait due to the high volume of cars (Saturday morning at 8:00am), she kept us informed every step of the way. The facility is well maintained and organized. Even if you have to wait, the waiting area is extremely comfortable (TV, Computers, clean restrooms and refreshments available). I also appreciate that there is free wi-fi. ;) More
by CruzControl
June 12, 2015
Kelly Cooper's excellent service My experience at the wetbusry jeep was excellent, all because of Kelly cooper She was friendly, courtesy, and got the job done quickly and always retu My experience at the wetbusry jeep was excellent, all because of Kelly cooper She was friendly, courtesy, and got the job done quickly and always returned my phone calls. lou cardinale More
by loucardinale
Employees Worked With
Kelly Cooper
June 10, 2015
Great customer service Steve was my rep and he was not only professional but communicated so effectively with me what was taking place. I felt so comfortable. Too many rep Steve was my rep and he was not only professional but communicated so effectively with me what was taking place. I felt so comfortable. Too many reps do not communicate well, don't care and there job poorly and to slow. Steve was the complete POSTIVE opposite. Westbury Jeep is Luky to have such an employee. Customer referrals go a long way and he had mine. The work and reasonable wait time it took to service my FIAT was also efficient and well done. Thank you! Carlo More
by Carlo22
Employees Worked With
Dan Turbeville
June 07, 2015
STEVEN PETROWSKI IS A ROCK STAR Going there from now on. Thank you again. Would recommend highly. Convenient Saturday hours and close to home. The place is nice and clean much better Going there from now on. Thank you again. Would recommend highly. Convenient Saturday hours and close to home. The place is nice and clean much better than other service places I've seen. More
by Michelle from Bethpage
June 05, 2015
Great Personalized Service Stephen Petrowski was a pleasure to work with. He always expedited my service and ensured my safety. He even calls to follow up after service is compl Stephen Petrowski was a pleasure to work with. He always expedited my service and ensured my safety. He even calls to follow up after service is complete. I have never experienced this level of service from any dealer ever before. I highly recommend this dealership. Thank you Stephen from Ava and I. More
by CDV722
Employees Worked With
Tim Doyle
May 22, 2015
Excellent service The Service Center is the best in the Tri-State area. Kenny and his team were able to fix a problem that two other Service Centers told me it couldn't The Service Center is the best in the Tri-State area. Kenny and his team were able to fix a problem that two other Service Centers told me it couldn't be fixed! Knowledgeable and courteous staff, late hours, overall a very satisfied experience. More
by Julian
Employees Worked With
Kenny
May 11, 2015
Total disappointment. I purchased my car there because they talented their service department and load the car program. Truth is, unless you plan in advance your car break I purchased my car there because they talented their service department and load the car program. Truth is, unless you plan in advance your car breaking down, you'll never get a loaner car. It takes a minimum of 2 weeks to get a loaner car but usually more like 3 to 4 weeks. The first time I brought my call there was for a noise I heard. They called me the next day and told me my car was ready. I picked up the car and drove around the corner and of course I still heard the noise. Drove back in and the mechanic got into the car with me and heard the noise. The next day they called me that the car was ready. I picked it back up and still heard the noise. The following day it was finally fixed. The second time I brought the car for service after 24 months I was surprised to learn that I needed new rotors and brakes on the front and the back. I was hesitant in spending over $1000 to get this job done. When I told them I wanted to consult with my wife I was belittled for having to ask my wife to get the job done. I could've gotten the job done outside for just about half price. And my last trip my service advisor just flat out lied to me. The dealership told the insurance co what the diagnosis was for the car at 9 o'clock in the morning. At 11 my service advisor told me distill five cars ahead of me. When I told her that the insurance company was already told the call was diagnosed she dscrambled and said that she did me a favor and rushed the job through and got it diagnosed. I emailed the manager and the owner but of course they never got back to me. I would stay clear of this dealership. More
by Steven626
Employees Worked With
Joel Sporn, Tim Doyle, Matt Messina
May 03, 2015
Great cars Awful Dealer Last year I leased a Chrysler 200 from this dealership. Great car, too bad I will not be getting another one. The salesman lied about all the terms Last year I leased a Chrysler 200 from this dealership. Great car, too bad I will not be getting another one. The salesman lied about all the terms particularly the service. He did not provide me with a copy of the warranty. Now I am getting constant calls from an extended warranty company telling me my warranty was only for one year. I have no way of knowing because the sales manager "Asher" will not get on the phone or return my calls. He told me all regular service is included in the lease. Another lie! Every time I go for service they try to sell me services that are not included. Loaner cars are not available as I was promised. Their 5Star service center is in an industrial area, sandwiched between factories and warehouses. The Express Service takes hours. Got the picture? More
by UnhappyRay
April 27, 2015
Excellent Care Shawn Mayers handled the issue with my Fiat 500. The keys stopped working and a new set had to come from Fiat. Shawn patiently explained the issue and Shawn Mayers handled the issue with my Fiat 500. The keys stopped working and a new set had to come from Fiat. Shawn patiently explained the issue and promised to follow up. I think the most satisfying feeling I had was when Shawn called to give me bad news, that the keys would be delayed. I wrote to him that making a call when you have to give a customer bad news is rare and that I really appreciated him going the extra mile. There was going to be a delay in getting the keys but somehow Shawn was able to push through that and I am so happy I was able to get my card back today. I think Shawn exemplifies great service and I am extremely satisfied and happy Ed Jacobsen More
by Ednormanj
Employees Worked With
Shawn Mayers
April 22, 2015
Excellent Location! Location! Location!! What makes a difference 2014 GrandCherokee serviced by top mechanics job well done I will never take my car to any ot Location! Location! Location!! What makes a difference 2014 GrandCherokee serviced by top mechanics job well done I will never take my car to any other service center ever again More
by Cconelli
Employees Worked With
Kenny Frenger
