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Westbury Jeep Chrysler Dodge RAM SRT - Service Center

Jericho, NY

3.3
523 Reviews

523 Reviews of Westbury Jeep Chrysler Dodge RAM SRT - Service Center

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January 12, 2024

Kelly has been a nightmare to get ahold of since October 30,2023 . Today is January 11,2024. Finally hearing from her and my Jeep was NOT fixed and this whole situation I’ve had I will NEVER use their servi More

by Jeep Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2024

My 2019 Durango wouldn’t start this Tuesday, out of nowhere. Had to have it towed to the dealership under warranty. The tow transported my vehicle around noon yesterday. And I still have yet to find ou More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Valued Customer, I would like to speak with you in regards to your vehicle. I tried to reach you by phone. If you would please reach out to me directly at 516-667-2493. Thank you. Sincerely, Ellen Customer Relations Manager

October 27, 2023

WARNING TO ALL POTENTIAL VICTIMS OF THIS "SERVICE CENTER"!!! They DO NOT use MOPAR parts on repairs!!! THEY ARE PASSING OFF CHEAP AFTERMARKET PARTS AND SCAMMING CUSTOMERS! FRAUDS, RIP-OFF ARTISTS & S More

by D R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Domenick Denovellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Ms. Robertson, As discussed we confirm the we installed an oil filter housing in March of this year. You have since had two oil and filter changes completed at your new service center. Oil and filter housings leak from one of two reasons, either the seals on the housing have failed, or the plastic housing has been over tightened during and oil change and cracked the housing. Being that you were told it was leaking after an oil and filter change, we requested that the part be returned to us for inspection so that we could confirm the following before covering the repair: (A) Was the oil filter housing cracked as a result of over tightening - if so the would fall on the servicing dealer to cover the error or (B) If the housing gaskets were leaking and if the housing was "Non OEM" as stated by your servicing dealer, than we needed to inspect the part to confirm this statement to be true prior to covering this repair(reimbursing you). Our request to have the supposed "NON OEM" filter housing mailed to us for inspection was denied by you and the servicing dealer. Without inspecting the part to validate their claims, we will not be held responsible for potential damage that the servicing dealer may have caused to your part. As for your statement regarding your current dealer claiming to "worked it out so that they would send a Mopar official part to swap out so they would cover the warranty and labor", that would constitute warranty fraud if their original claim that we installed a "NON OEM" part was true. I would advise you to redact that statement if you plan to continue a servicing relationship with that dealer. All in all, our parts have a 2 year warranty on them, which we (and Mopar) stand behind each and every day when a claim is validated. Have a wonder day. Sincerely, Ellen Customer Relations Manager

Nov 07, 2023 -

D R responded

As CONFIRMED, you are a LIAR Ellen. Do not play any games with me because I had you on speaker phone so the entire service center heard you and I recorded the call. You originally agreed to overnight a new part to the service center to swap out the part that was confirmed to be a NON Mopar part by the certified service technicians at the service center I want to. They took a side by side picture of the part that your service center installed and an official one from Mopar and there was an OBVIOUS difference in design and your part DID NOT have a serial number on it. It was a fake part and you are cheating your customers. Send me the serial number of the part that was installed so I can verify it with Mopar. I bet you can’t do that. You also claimed that you were going to reimburse me for the money I would have to spend to fix the issue. You don’t remember discussing those figures with Ryan on the phone? If you don’t, you are a brazen liar. Confirm to everyone reading this that I had the service done on March 20th and a few hours later, the oil had leaked out entirely and I was back at your service center that night to get the entire job done over. I was told that the part was “defective”. I have two receipts for the same service on March 20th and March 21st because of your service centers sloppy work and defective, non OEM parts. I filed a complaint about you to Mopar in April due to the poor work and service. The second oil housing filter that was installed at your service center was leaking oil 7 months later. DO NOT attempt to blame the service center for noticing a leak when I went in for an oil change. They immediately told me that there was a leak prior to doing the oil change. I told them to proceed because they said the oil was dangerously low from the leak. What you are saying makes NO sense and proves that you are a LIAR because WHY would you have to reimburse me, if it was an official Mopar part? It would go through MOPAR because they are the ones that issue the warranty to certified service centers and reimburse THEM for the warranty, so you have exposed and told on yourself. There would be no reason for you to have to reimburse me. Giving me a non OEM, fake part VOIDED MY WARRANTY. You should have been on the phone with Mopar, not begging me to send back the part to cover up your scams. MOPAR authorizes the warranty by confirming that the part is OEM and proof that the work was done by a Mopar service center, NOT you. Stop the lies because they are not working. You now have the sheer audacity to attempt to shift the blame on the other service center when it’s been proven that your service center is a shady and fraudulent operation. I’ve had issues with your shadiness in the past and found the case number to confirm your history of attempting to scam me. Tell everyone how I was in an entirely different state 800 miles away and you actually have the nerve to claim that the service center and I “denied” you? I was there and had been driving around with an engine leaking oil which is a hazed to the engine and dangerous! It wasn’t about you, it was about fixing the problem immediately - and the problem originated from YOUR dealership. I’m the customer who paid over $1,000 for this job 7 months ago and you honestly have the audacity to make such a ridiculous statement? You are horribly inept. The service center worked with me to fix it as soon as possible, by using work arounds so I would not have to pay because I was supposed to be under warranty but YOUR part voided that. The oil leak corroded the jumper cables and they needed to be replaced. I should NOT have had a leak, nor a NON OEM part. I asked your dealership to pay $185 for the damaged jumper cables and you refused. The issue would have been solved and you wouldn’t be receiving the wrath that I promised to deliver. I told you that you were going to regret it and I’m going to make good on that. I am filing a formal complaint with the NYS DMV who governs service center and I AM taking your service center to small claims court for your actions. Lies are lies and truth is truth. I wouldn’t be going to these measures if I wasn’t in the right - which I am. I have ALL of the proof to back it up. You should have just done the thing but you chose not to and this is the result of that. You are embarrassing yourself further giving more ammunition for my case against you. To any customer reading this, avoid this service center like the plague that they are

August 23, 2023

My 2019 RAM wouldn't start. My car was towed to the dealership at noon. I hadnt heard anything by that evening, so I called the next day. I was informed that the vehicle was More

by Lkill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jader Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Mr. Lkill, I would like to speak with you in regard to your service experience. Based on the information provided I am unable to find you in our system. Please reach out to my directly at 516-667-2493 Sincerely, Ellen Customer Relations Manager

Sep 22, 2023 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Mr. Killian, Thank you for taking the time to speak with me. I'm glad we were able to come to a resolution for this situation. We truly value you and your business. Should you need anything going forward please reach out to me directly at 516-667-2493. Sincerely, Ellen Customer Relations Manager

May 30, 2023

Our service advisor, Keith, sprung into action immediately after we experienced an electrical issue with our vehicle several days after picking it up from the dealership. Keith was informative & More

by R.Lopez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith (service) and Kostos (sp? in sales - also efficient)
May 31, 2023 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you R. Lopez for the five star review. It's great the hear your honest feedback in regards to your service with Keith. Our service team is dedicated to providing exceptional service, we are happy to hear that Keith went above and beyond to make your experience excellent. We truly value you and your business and we look forward to seeing you for all your service needs. Sincerely, Ellen Customer Relations Manager

February 20, 2023

Took vehicle for "free" inspection. I received email saying my car needed over $1000 worth of work. I had vehicle for 6 years and put thousands into it already. I told them I only w More

by Ppika188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey
Feb 24, 2023 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Ms. Coleman, Based on the findings that the technician found on your vehicle in order for your vehicle to pass the requirements set forth by the New York Department of Motor vehicle, the tire with the nail in it and the bulbs for the license plate would need to be repaired. These services were declined. All lights must be functioning and safety components must be in good standing. We do not require anyone to have the NYSI completed at our location, but NYS requires these items to be fixed. If you need anything going forward please feel free to contact me directly at 516-667-2493. Sincerely, Ellen Customer Relations Manager

Feb 24, 2023 -

Ppika188 responded

I understand that NYS requires tire be fixed and bulbs be working but, to pay $90 to take a nail and patch a tire and $80 to replace two tiny bulbs is absurd. I had nail removed and tire patched for $20 and bulbs replaced for $20. Instead of paying $170 I paid $40. And paying $40 plus price of inspection is still less than what you tried to charge this woman. My mother did not raise a fool. Funny how your answer never addressed the pricing you tried to charge me. You replied with your technical answer, one that I am accustomed to since I do work for the government for 25 years. And yes I already know I do not have to have my car inspected with you but the "free" is why I brought it there being it was supposed to be a perk. But free is not free when you JACK UP the prices to get items fixed. I saved $70 by not paying $90 to remove nail (almost price of new tire) and $80 to replace two tiny bulbs that literally took 2 minutes. Come on, face it you are crooks.

Feb 24, 2023 -

Ppika188 responded

Shame on you. In this day and age when inflation is high and people are just trying to survive companies have no morals or empathy for human beings. It is all about money to you but remember one thing, you cannot take it with you. One day we will all be asked: "and what did you do? Did you take or did you give? Did you help someone or just yourself? Did you value material things or life?". I choose to give, help and love my neighbor as I love myself in all situations. I know the consequences of living life of taking, greed and selfishness. Blessings to you.

February 03, 2023

I want to express a very positive experience regarding Westbury Jeep Ram service department. I had a recent warranty service need for my Ram truck and Rose in service was professional, friendly and made a More

by WH2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rotondi,Rose
Feb 03, 2023 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you WH2013 for the five star review. Our service team is dedicated to providing exceptional service, it's great to hear that Rose was able to go above and beyond to make your service experience excellent. We truly value you and your business. We look forward to seeing you for all your service needs. Sincerely, Ellen Customer Relations Manager

January 15, 2023

I want to start by saying this was the absolute best service I’ve had in a long time! A couple of days ago we had a emergency with my sons Jeep, of course 2 days before he was due back at school. I rea More

by Bsimpson191920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you Ms. Simpson for the five star review. It's great to hear the Kelly went above and beyond to make your service experience exceptional. We truly value you and your business. We look forward to seeing you for all your service needs. Sincerely, Ellen Customer Relations Manager

December 16, 2022

I had a very difficult situation going on with my car and the required servicing needed and ended up having to bring it back serveral times due to some complications. I had the privilege of working with El More

by Bill M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen and Rose
Dec 19, 2022 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you Bill M for the five star review. Our team is dedicated to providing exceptional service. We truly value you and your business. We look forward to seeing you for all your service needs. Sincerely, Ellen Customer Relations Manager

October 08, 2022

Terrible service department. When I bought vehicle I was told about their VIP treatment....what a joke....Called to make an appointment for an oil change and an oil leak vehicle More

by Aviation 1981
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No name
Oct 11, 2022 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Mr. Plevritis, I hope all is well. I would like to speak with you in regards to your appointment. Please reach out to me at the number listed below. Thank you. Sincerely, Ellen Customer Relations Manager (516) 667-2493

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