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Westbury Jeep Chrysler Dodge RAM SRT
Jericho, NY
1,931 Reviews
Westbury Jeep Chrysler Dodge has been serving the Long Island Community since 1957. We are family owned and operated. We are dedicated to providing you with the best automobile experience from sales through service. We offer our exclusive VIP+ for life package that includes a free service loaner, free oil and filter changes, Express lane oil changes, late night and Saturday service hours, free rescue service, free towing, and a waiting room full of amenities. We are the largest dealer in the Northeast USA for both new and certified pre-owned, and carry the biggest selection as well. Our prices are always the most competitive! "WE WILL SATISFY YOU"!
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 12:00 AM
Tuesday 7:30 AM - 12:00 AM
Wednesday 7:30 AM - 12:00 AM
Thursday 7:30 AM - 12:00 AM
Friday 7:30 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 12:00 AM
Tuesday 7:30 AM - 12:00 AM
Wednesday 7:30 AM - 12:00 AM
Thursday 7:30 AM - 12:00 AM
Friday 7:30 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,931 reviews
April 23, 2004
I brought my Jeep (that I purchased at Westbury) in for warranty repairs and a recall notice. Shortly after being directed into Mr. Vassallo's office, I was pressured into purchasing Service Plan "D." When warranty repairs and a recall notice. Shortly after being directed into Mr. Vassallo's office, I was pressured into purchasing Service Plan "D." When I was asked what services were included with Service Plan D, it sounded reasonable. However, when I went to pick up my Jeep, some of the warranty repairs were not completed and the bill was over $1,400.00!!! No one was available to explain the charges and why some of the items that Mr. Vassallo stated were included in Service Plan D, were not performed. Upon getting home, I discovered that I was billed for warranty repairs that were NOT performed because the parts were out of stock! Mr. Vassallo was very uncooperative when I finally tracked him down the next day. I wrote a letter to Joel Sporn (owner) and subsequently received a check for the improper billing of the warranty repairs. However, the out of stock parts "NEVER" came in and I wound up bringing my Jeep to East Hills Chrysler Jeep for the warranty repairs that should have been performed by Westbury Jeep. Needless to say, I will NOT be purchasing a vehicle from Joel Sporn's dealership again!!!<br><br>Mr. Sporn, I've been waiting to be "SATISFIED" since my last service visit. Did those liftgate struts ever come in???<br><br>Although the NYC Jeep Jamboree at the 2004 New York Auto Show was a great effort by DaimlerChrysler to get people to try their Jeeps, its just a shame that they couldn't put the same time and effort into dealer service. If Mr. Sporn's dealership is a "5 STAR" dealership, I would hate to patronize one of DaimlerChrysler's dealerships that rated a "1 STAR!!!"<br><br> I wrote a letter to DaimlerChrysler detailing my experiences at Mr. Sporn's dealership. Unfortunately, they were indifferent as to what transpired at Westbury Jeep. Since I purchased my Jeep, a few of the other DaimlerChrysler dealerships in my area have CLOSED. If DaimlerChrysler is content to allow Mr. Sporn and others of his ilk, to poison customer relations, they shouldn't be surprised in the future if their current customers shop at other manufacturers. I guess Mr. Sporn learned these types of business practices when he was an American Motors / Jeep dealer. I guess he's trying to put DaimlerChrysler out of business as well!<br><br>I think I'll try either Infiniti or Acura when I purchase my next vehicle. More
by JAWJRLI
Employees Worked With
Charles Vassallo
