Westbury Jeep Chrysler Dodge RAM SRT

my name is monika lynch i'm writing on behalf of my husband jason and myself to tell you about our experience at Westbury.I will start off by saying Alex deffinetly went way beyond his call of duty, we husband jason and myself to tell you about our experience at Westbury.I will start off by saying Alex deffinetly went way beyond his call of duty, we were a bit discouraged at first considering the car we were ready to purchase was approved for a couple just 5 minutes prior to us getting our credit checked. At that point we had thought we exhausted all of our options but Alex assured us that he would find us a car and he did a 2010 DODGE CARAVAN we never thought we would get a brand new car (well almost brand new) her birthday is 4/5 so she's 11mo old LOL.... We did go a bit over our budget but Eric did get us a good deal with full coverage till 2017 ofcourse everyone will always rate the financial aspect under par no one wants to see there money dissappear, it's a huge financial leap but all in all it's worth it. So to sum up we were treated very well and look forward to maintaining our car with you. More

My name is Deborah Brandon Santiago and I was very happy with my experience at Chrysler. I had a problem when I was ready to return my leased vehicle. I tried, in vain, several times to use the automated s with my experience at Chrysler. I had a problem when I was ready to return my leased vehicle. I tried, in vain, several times to use the automated system when returning my leased vehicle; however, I was spinning my wheels to no where. When I explained my plight to Jacob, he sprang into action and helped me through the process. When I decided I wanted to purchase my vehicle, Bobby "put the cherry on top" by getting me a decent financial package--even with a not-so-perfect credit score. I love when people are upfront and professional at the same time. I appreciated what they were able to do and I am driving my 300 Chrysler and loving every minute of it. I do work for MTA and I have put their cards in our showcase at work. I am sure there will be other people who will benefit from my experience. Once again, thank you so much for the help! More

My latest purchase at Westbury Jeep Chrysler and Dodge was a 2011 Jeep Patriot. This was the third automobile I have purchased since October of 2010 (all at Westbury). The Patriot has so far met all of was a 2011 Jeep Patriot. This was the third automobile I have purchased since October of 2010 (all at Westbury). The Patriot has so far met all of my needs without any problems or complaints. My sales person Alex was remarkable throughout all three sales. Having dealt with many sales people from many different dealers, Alex rose well above the rest.He is extremely patient, hard working and professional in his job. He was able to get what I needed for the best price possible.Not once did he loose sight of my needs and he was continuously in touch with me for any feed back. In my opinion, Alex should be training other sales people on how to be an excellent sales person! My finance person Arnie, was also great. He spent allot of time with me to find the best finance rate and the best extended warranty to fit my needs. After all was said and done,he was not, Arnie was able to find another discount to bring the payments into my range.Great second effort! I can only hope you guys will be there in acouple of years. Thanks for the great experience. Lee More

I love the dodge 1500, kate was nice and very helpful. the place was nice the people was very respectful. she was very respectful and helped me find my car. she knows what i was looking for when i first c the place was nice the people was very respectful. she was very respectful and helped me find my car. she knows what i was looking for when i first came in the building. it was a great honor and pleasure to be helped by her. More

I purchased a 2010 Jeep Wrangler Unlimited Sahara from Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While I paid over invoice for the Jeep I was okay with it since Mike was great to work with, knew his product, etc. The issues started after the first three months. The NAV radio would freeze up and there was a knocking noise comming from the pillar between the driver and rear door. I don't put alot of miles on my car so I waited until its first scheduled service (December) to bring her in. Issue #1. Drop the car off and Mike is writing it up. I mention the knocking noise. His answer; "It's a Wrangler". Just what a customer wants to hear! So I leave the car on December 22. Now granted we had a major snow storm in between but it took about a week to get the car back and they did nothing but change the oil. They had to order the radio and some special grease for the doors. In the meantime there have been bulletins put out by Jeep on the design flaw of the door latches. They fix it with grease!! In the week they had the car not once did they call me. I had to call them. Whenever I followed up with them to see if my car was ready their attitude was "well you have a loaner". Nice!! I wanted my car....not a loaner. So I pick my car up on December 29 knowing they ordered the new radio and would call me when the radio was in. On December 30 my Sirius radio goes out. I call Sirius. They tell me my account was assigned to a new radio on the 29th! Looks like they actually had the radio the whole time but had me pick my car up only to have to return!! So again, I have to call them....nothing proactive from Service. Now I'm involving Joel Sporn, the owner. Joel gets involved and I get a call from Jake apologizing. He says the radio is in, etc. I drop the car off on a Thursday. Its ready the next day. I go to pick it up and the heat doesn't work. They never reconnected some cable when they took the dash apart. So they apologize, yet again, and I have to leave the car there, again. Mid following week I don't hear a thing, as usual, so I call them. Jake apologizes, again, because my car 'fell through the cracks.' He had no idea it was there!! So about another week goes by and they call me that it's ready. I go to pick it up, once again, and make it out of their lot when I find the microphone for the bluetooth phone doesn't work!! So I turn around and have to leave the car yet again! This time Tim Doyle and Joel are involved. They have to order yet another radio! So in the end my car went into service on December 22 and it wasn't ready and completely fixed until January 25th. Bottom line for the service department.....these guys are the Keystone Cops. The operation is too big and they don't have people running it that have the ability to actually run a business. Their communication, quality control and overall customer service is horrendous! Stay away at all costs!! Now...as far as the design flaw is concerned with the door latches, I let both my salesperson (Mike Goldberg) and Joel Sporn (owner) know I would like to get out of this car and into a Grand Cherokee. Mike prices a new one above invoice for me...nice huh? After all that. So I email Joel. Joel asks me to pick out a car and he will give me his final price. So Mike calls me again with the same price he gave me the first time....over invoice!! Bottom line....they don't care. No help whatsoever!! So there is no way I'm keepin this car after all this. I go to Town and Country Jeep in Levittown. Walk in off the street and they beat Joel's price by one thousand dollars (give or take). Nice, huh?? In the end I traded the car at Smithtown Nissan for a Pathfinder since there was a $2,000 rebate on it. They gave me the same $28K for my Wrangler that Mike Goldberg at Westbury offered and priced their car $200 below invoice. It was a better deal all around. Bottom line; avoid Westbury. They are too big. Joel Sporn is a super nice guy and I totally believe he's good people. I just don't think he has any control over what goes on at his own dealership. As for the Service, re-read what I wrote above. Westbury Service is the biggest joke of a Service department I've ever encountered, and I've encountered many as we turn cars pretty often at my house. No one there has a clue. More

IT HAS BEEN OVER TWO WEEKS SINCE I PURCHASED A JEEP FROM WESTBURY. I HAD VISITED OTHER DEALERSHIPS AND DIDN'T GET A GOOD VIBE FROM OTHERS. WHEN I WALKED INTO WESTBURY I MET ALEX AND HE SHOWED ME WHY WESTB WESTBURY. I HAD VISITED OTHER DEALERSHIPS AND DIDN'T GET A GOOD VIBE FROM OTHERS. WHEN I WALKED INTO WESTBURY I MET ALEX AND HE SHOWED ME WHY WESTBURY IS THE BEST DEALERSHIP IN THE NORTHEAST. HE WAS VERY PROFESSIONAL AND FRIENDLY, WE SAT DOWN AND I EXPLAINED TO HIM WHAT I WAS LOOKING FOR. AT THE TIME THERE WASN'T ANYTHING THERE THAT I WANTED BUT WE SPOKE WITH HIS SALES MGR CHRIS AND WITHIN A WEEK ALEX CALLED ME BACK WITH GOOD NEWS. I WENT TO LOOK AT THE VEHICLE AND THERE WERE A FEW THINGS I DIDN'T LIKE BUT ALEX NOTED DOWN ALL THE FLAWS I SAW AND SURE ENOUGH THE NEXT TIME I SAW THE CAR ALL THE FLAWS WERE GONE. I WAS AMAZED AT HOW IT LOOKED. EVEN THOUGH THE DEAL TOOK A FEW WEEKS TO COMPLETE DUE TO MY WORK SCHEDULE ALEX WAS MORE THAN HELPFUL OVER THE PHONE TO GET THINGS DONE. ERIC THE FINANCE MGR WAS VERY NICE AND EXPLAINED ALL THE OPTIONS AND THINGS IN THE FINANCIAL PROCESS AND ANSWERED ALL THE QUESTIONS I HAD. I HAD HEARD SOME GOOD REVIEWS FROM OTHERS ABOUT WESTBURY BUT AFTER FIRST HAND EXPERIENCE I WOULD HAVE TO SAY THEY HAVE AN AMAZING STAFF THAT IS THERE TO MAKE SURE THE CUSTOMER IS SATISFIED WITH THEIR PURCHASE. I WOULD DEFINITELY RECOMMEND OTHERS TO GO TO WESTBURY JEEP IF YOU ARE LOOKING FOR A JEEP. More

By far the best top notch Jeep dealer around,Alex my By far the best top notch Jeep dealer around,Alex my salesman who I have dealt with in the past bent backwards to make a great deal for my wife and I By far the best top notch Jeep dealer around,Alex my salesman who I have dealt with in the past bent backwards to make a great deal for my wife and I. Chris also went out of his way to get a great deal for us,Eric the finance mamager was great in finding us the best loan with a very low rate. All the staff was very pleasant even though we werent their customer. We will go back in the future to this dealer because it was such a great experience. James P. More

I purchased a 2007 GC from a lovely lady Regina who no longer works there, shame too she was easy on the eyes. The purchase went smoothly and was very happy. This was when the dealership was at a differen longer works there, shame too she was easy on the eyes. The purchase went smoothly and was very happy. This was when the dealership was at a different location in a small building. Now they are a few blocks from where they use to be in a brand new building. But I'll get into that later. The Service department is a nice distance away from the dealership but it didn't bother me. The service department staff was always amazing to deal with. Loaners whenever I requested although the loaner appointments would be further into the future than a service appointment without requesting a loaner. But I think that may be anywhere. The waiting area is nice, comfortable chairs, computers, wifi, tvs. They have a really smooth operation going on over there, very organized. You'd think you were at a bmw or mercedes service department. Kudos for that. I recently went back into the dealership to get pricing on a 2011 GC. It was a completely different experience. I was a "walk-in" just came in after test driving a bmw across the street. Was curious was the price on the jeep was before I signed paperwork on the BMW. I met with this young guy who seemed like he just started. They appraised my car, never told me what they were offering for it. When I asked him he said he'd have to go to the "DESK" and find out. The desk is where the managers sit to give pricing etc. They are the brain of the operation, the sales people are just middle men. Anyway, he came back and gave me an around number. He then said well the deal isnt going to work because of your pay off and what we are giving you. I said well I'm going to put 10,000 down. He replies oh well I guess I should have asked you that. I'm saying to myself, I might as well just walk out now, but I really wanted a price. So he comes back with this piece of paper and turns it facing me. Its like a dealership made up paper in how they present numbers to you. So the first row may be a lease, the 2nd may be a finance etc. So my quote was on the 5 or 6th row. It pretty much was your monthly payment will be between XXX and XXX the numbers don't matter they werent terrible and the gap was only about 10-15 a month. But it was a balloon payment for 59 months with a final payment of 12k for the 60th month. I told him I just wanted a straight out lease. He said the payment would be a lot higher and kept insisting this was the best way to go. I was like oh whatever, what interest rate is this based on? he didn't know and didnt go to the desk to ask. I asked what is it based on perfect credit? usually when numbers are presented to you the dealership will always assume you have a perfect score 750 fico or higher. He said its based on decent credit, i said what is decent credit, he replied you know. I said well my score is in the high 600's low 700's i want a number that will reflect what I will get approved for. I pretty much gave up at that point because I just felt like it wasnt the same dealership anymore from when I brought from them 4 years ago. Not saying beware but saying becareful. Chrysler financial is no more so they have to go to credit unions, gmac, and others to finance and lease their cars. I could see that as being a hassle. More

i had a great service everyone was very kind i have got all my question answered professionelly and i love the new jeep i just purchase with those guys.Couple of things i did not like are the interest rate all my question answered professionelly and i love the new jeep i just purchase with those guys.Couple of things i did not like are the interest rate is higher than it was with prior vehicule and they did not give me a second key!!! More