Westbury Jeep Chrysler Dodge RAM SRT

This is a long explanation of my experience. The following is just the cliff notes: -Will never call you back -Incompetent staff -Unable to complete the simplest task -Exceptionally good at maki following is just the cliff notes: -Will never call you back -Incompetent staff -Unable to complete the simplest task -Exceptionally good at making excuses When I took delivery on my vehicle I observed a scratch on the interior trim and rip in the leather seat. The dealer filled out a "we owe" form for the work to be completed by the service center by my first oil change. So by the time I was due for my first oil change the center console hinge had snapped and I added that to the order as well. Delt with Tom when I dropped it off and he seemed very nice. I got a dodge charger as a loaner. The car was disgusting. Sticky goo on the starter button. Never vacuumed and a bad smell. I bought an air freshener just for my time in that thing. When I finally got my car back a week later... yes a week, the leather was repaired. That's it. Oil life indicator was not reset (who knows if they changed it), center console not replaced, they couldn't get the part. And finally the interior trim they replaced was the wrong color and did not match the rest of the interior. How did nobody notice that? What "mechanic" puts the wrong part in and declares it done? I was promised they would order the right part and Tom would call me when it was in. That was visit 1. Visit 2 starts with no phone call from Tom. After a month of waiting I called Tom, but he was not there. Don't remember who I spoke with, but a female said "oh, we had that part since last week, want to make an appointment? " A week!? Thanks Tom. I make an appointment with another service loaner and drop the car off. This time I get a red dodge journey. Again, dirty and smelly but this one has mechanical issues. Oh boy! The journeys alignment was off and did not maneuver correctly. Also the key fob battery was low and the car alerts you every time you start it. I received the car running so I didn't see it. But the guy who brought it to me did and silenced it instead of fixing it. Was also told it was AWD when it wasn't. When it snowed that weekend it made it very obvious that is wasn't. Called Tom to complain, he said "The Journey is excellent in the snow even though its FWD." No it's not Tom. My car was ready to be picked up after the weekend and I took one look inside and saw the same wrong trim installed. I noticed the center console had changed but couldn't put my finger on what was wrong. I was more focused on that trim again. I requested a wash that was not done and the oil not changed. I refused to take my car back. I was told by the girl up front "I will leave a note on Tom's desk and he will call you tomorrow." At which point they attempted to put me in the same dodge journey. I refused based on how bad it was and they gave me a brand new Dodge Dart. Since this car had 23 miles on it, it was actually clean. So that was a plus. But here I am.... in a Dodge Dart, a car I can get for 199 a month but I paid almost 50 grand for my car. Awesome. That's visit 2. Visit 3 starts with me receiving no phone call from Tom. So hey, I will go down there and speak with Tom face to face and see if we can get this straitened out. He gives me some song and dance how the first mechanic they put on my car has been trouble and they let him go and how something is wrong with the parts department but he has the right piece of trim in the back and shouldn't be a problem. I ask to see it and he brought it out. And can you guess what he puts on his front desk in front of me? The wrong trim...again. Is he serious? Do these people know their product or what? I tell him its wrong... again. He again states that it is the right one as if I am the moron and how the lighting inside is making it look different. I tell him its not. Ask for a wash and an oil change... one that they actually reset the oil life indicator and leave. I get a call an hour later from Tom "Yea that was the wrong trim". Thanks Tom, I know. That's visit 3. Visit 4 is a night pick up of my car again when it is done. I look at the car and finally. The matching trim is there. A miracle! But that's all that was done. Oil life indicator not reset (again who knows if they actually did the change). No wash, and finally that center console. As I am looking at it I realized what was wrong the last time. Its the wrong one. It does not have the correct leather to match the rest. Sound familiar? I bring it up to the front desk and I get "ok, I will leave a note on Toms des"....NO! please god no! I refused to work with Tom anymore as he is incompetent. They say I will get a call from Matt, Toms boss...but who knows if that's true? I take my car and leave. That was visit 4. I receive a phone call from Matt and he is apologetic and nice. I complain and he listens, makes excuses for the whole thing which is not what I really want to hear, but I get it... damage control. He offers to have my car picked up at my house so I don't have to come back and he will fix the console, change the oil, reset the oil life indicator and give the car a wash. I tell him I want the driver who picks my car up to show me the part. I don't wanna do all this again. He agreed. (Remember that for later) So the day comes for them to pick the car up. They send some young kid asking for my keys and I think maybe this wasn't the best idea... oh well. "Do you have the part to show me?" I asked. Blank stare on his face. He had no Idea what I am talking about. Great now what do I do? I should of said no deal and sent them away. But I didn't, I take a chance again. Why do I have to take all the chances? I call Matt after they take my car. Now he gives me a song and dance about how parts can't be sent out for that. Thanks Matt, why did you agree to that then? Just to shut me up is my guess. I get the car back that day. The kid returned it just fine. I check the car. Its clean, great! Center console matches, great! Oil life indicator? Not reset.... so close. I cant understand why this is so difficult. I didn't ask for piston #5 to be replaced did I? So I call Matt the next day and ask if they did it. He says he isn't sure but he will talk to Lisa as she handled my car. Who is Lisa? I thought he was handling my car? I am sure Lisa is nice and all but why are we pawning off this car to different people? Wouldn't you want to make sure yourself it is done correctly if a customer got screwed over this many times? Anyway... he said he would check with her and call me "right back." I start thinking while I wait. Maybe there is something wrong with the indicator? Maybe it is reset every time and it keeps reverting back? So I go outside, look up how to do it, and reset it. The whole process took less then 5 mins. And most of it was looking up how to do it. So after that, Matt talked to Lisa for 4 days because I never received a call. I called him back and got no answer. Left a message thanking him for not returning my call. He called me back when I was sleeping (that's not his fault, I sleep during the day) and he leaves a message how he is sorry he didn't call me back, he was away for a few days. So I have to think he heard about the oil life indicator from me and just left? Strange. And I still don't know if the oil change was ever done! I would definitely not recommend this service center. Westbury Jeep offers oil changes for a year and free inspections for life. But is it really worth the frustration? I would rather just get money back on that one. I mean if they can't handle a simple part replacement, how can I trust them when something serious goes wrong? More

Wonderful dealership.This was my first time leasing and I am sorry I didn't do it sooner.Jader made it all a nice experience and everything was as advertised.I would recommend them to anyone. am sorry I didn't do it sooner.Jader made it all a nice experience and everything was as advertised.I would recommend them to anyone. More

Sal was a pro from the start. Worked with us on the trade-in and educated us on our new purchase. Will use him agin when we buy my son's car next year. Thanks!! trade-in and educated us on our new purchase. Will use him agin when we buy my son's car next year. Thanks!! More

Outstandingly friendly and knowledgeable was able to answer all questions and got me the exact Ram 1500 I was looking for. 5 out of 5 answer all questions and got me the exact Ram 1500 I was looking for. 5 out of 5 More

Amy is one of the best in the business and if you come to this dealership you must go to her. She is amazing and will definitely be able to help you get the car you are looking for. this dealership you must go to her. She is amazing and will definitely be able to help you get the car you are looking for. More

Recently leased a Jeep Compass from this dealership. We were very pleased with our experience and our salesperson was excellent. Sera was great. She was very nice, thorough and knowledgable. We looked at s were very pleased with our experience and our salesperson was excellent. Sera was great. She was very nice, thorough and knowledgable. We looked at several different options in cars and she was able to find the best one that fit our needs. We have never had a more pleasant experience leasing a car until working with Sera. We would highly recommend this dealership and salesperson to anyone who is looking to lease a new car. Sera was excellent. Thanks again:) More

Sales staff was courteous and helpful. My price was very fair and they were all so helpful with the return of my old lease as well as everything required for my new one! fair and they were all so helpful with the return of my old lease as well as everything required for my new one! More

Such a great experience in buying my Grand Cherokee SRT at Westbury Jeep. I would like to mention two people who made this happen in a very smooth and professional way. Firstly the attention that the at Westbury Jeep. I would like to mention two people who made this happen in a very smooth and professional way. Firstly the attention that the sales Manager, Robert Kravetz has given to me, such a personal effort he has put to make me happy, he deserves a great deal of attention, THUMBS UP MY FRIEND. Also my sales person, Jason, he has completely fulfilled his promises and was on top of it at all times, plus never pushed, never no sense and always professional. For me to say this is quite difficult as my experience with Dealerships in America has been very negative for the past 10 years, but WESTBURY JEEP made it become pleasant and they just gained a LOYAL CUSTOMER. Thank you guys, You make a difference. Luiz More

Laureen Lodico was very friendly and knowledgeable. She made the purchase experience very easy and was very professional. I have purchased 3 cars from this dealership and have always been treated well a made the purchase experience very easy and was very professional. I have purchased 3 cars from this dealership and have always been treated well and have been satisfied with the sales and service groups. More

With 2 year old twin boys, getting around is not easy, and I was tired of renting cars and taking car services etc. Chris and Eugene took SUCH good care of me, found me the perfect car for my needs and a and I was tired of renting cars and taking car services etc. Chris and Eugene took SUCH good care of me, found me the perfect car for my needs and and the safety of my kids. They offered me a very fair deal and my entire experience there could not have been better. It was worth it for me to venture out to LI from the city on a snowy day and I would highly recommend Westbury Jeep to anyone interested in purchasing a car. More