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Westbury Jeep Chrysler Dodge RAM SRT
Jericho, NY
1,934 Reviews
Westbury Jeep Chrysler Dodge has been serving the Long Island Community since 1957. We are family owned and operated. We are dedicated to providing you with the best automobile experience from sales through service. We offer our exclusive VIP+ for life package that includes a free service loaner, free oil and filter changes, Express lane oil changes, late night and Saturday service hours, free rescue service, free towing, and a waiting room full of amenities. We are the largest dealer in the Northeast USA for both new and certified pre-owned, and carry the biggest selection as well. Our prices are always the most competitive! "WE WILL SATISFY YOU"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 12:00 AM
Tuesday 7:30 AM - 12:00 AM
Wednesday 7:30 AM - 12:00 AM
Thursday 7:30 AM - 12:00 AM
Friday 7:30 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 12:00 AM
Tuesday 7:30 AM - 12:00 AM
Wednesday 7:30 AM - 12:00 AM
Thursday 7:30 AM - 12:00 AM
Friday 7:30 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,934 reviews
June 03, 2014
Oil changes Purchased a certified pre owned 2010 liberty from laureen very pleasant to deal with. This car has had many problems all which have been fixed. the me Purchased a certified pre owned 2010 liberty from laureen very pleasant to deal with. This car has had many problems all which have been fixed. the mechanics who change oil need to be trained in how to tighten oil filters, I have gone for 5 oil changes and 4 times I had to retighten the filter as oil was leaking out. I use this vehicle on long trips, loosing oil would cause engine to malfunction if not caught in time. The service advisers I deal with are pleasant Lisa B. And Kenny. The one time oil filter did not have to be tightened it was written on the work report of my complaint. More
by pator
Employees Worked With
Kenny Frenger
June 02, 2014
BUYER BEWARE: Westbury Jeep/Chrysler/Dodge = NIGHTMARE **UPDATED June 3 + June 7 2014, see **** line below ... It's 2014, so I thought car dealerships learned their lesson and, um, stopped lying and sto **UPDATED June 3 + June 7 2014, see **** line below ... It's 2014, so I thought car dealerships learned their lesson and, um, stopped lying and stopped gouging. Not so. My wife and I went to Westbury jeep to look at a Chrysler 300.Saturday 5/31. After like 6 sales reps fawning over our 2 little dogs for 15 minutes, we waited for them to say 'can we help you,' (which they didn't), so I asked them, 'can anyone help us.', and they say sure and they offer us a sales rep who looked like a deer caught in the headlights (some investigative work later unveiled he was there for 2 months and still didn't know the ropes). Anyway, we have to do the obligatory 'sit down and let's take down some information' and every 30 seconds the sales rep puts his pen down and leans back (stopping/slowing down the entire process) and says crap like "I'm going to buy a Chrysler 300 myself, it's better than my Mercedes." Finally we go out to the parking lot to test drive the stripped edition of the 300 and my wife sees a black-on-black Chrylser 300 S with black wheels and she says "I want THAT car". So I ask the sales rep, "do you have that EXACT car" (The one my wife pointed out was there for service" and he says "yes, after we go for the test drive I will take you to that one.". Then we go back to the lot and I say 'are you sure that Chrysler 300 S is here, on this lot" and he says "yes", so we get out of the test model and I say "where is it?" and he says, 'oh, it's not HERE, I said it's on ONE of our lots.' And I said, "ok, you just lied to me and said it was right here, and he said 'No, you misunderstood me, I said it's on one of our lots', so I say 'fair enough'. We go inside so he can 'look on the computer to see where the car is' and he says 'we have this in stock' and I say 'where is it', and he says, 'well, it's not here yet. It's on its way from Canada. I said 'ok when will it be PHYSICALLY here' and he says 'well it goes through delaware and new jersey' and finally gives us a date, he says "June 7, but June 5 if we rush order it". That was bait-and-switch #1 above. Here's bait-and-switch #2. So we say, ok, we want to lease that same make/model with the option shown. He says 'how much do you want to put down?" and I say 'I'll put down the closest amount to 'zero'." and he says "Ok, it is going to be $3,000 out the door and $589 a month. WHOAH, this is a middle-optioned V6 Chrysler 300 S, not an Audi A6. So I said 'again, I need you to get the closest you can to zero' and thus he immediately drops his offer to $1,000 out the door and $489. Monthly still too high, he wouldn't budge (in the middle we had a wrangling with a sales manager who was stubborn as well). All in all we spent THREE HOURS there. Here's the shocking part: We went over to Town and Country Chrysler in levittown. I'l be adding my review in the near future (we pick up our Chrysler 300 later today) and if everything goes as planned, we saved over $100 on the monthly lease. DO NOT GO To Westbury Jeep, the reviews here are probably fake because if you look at the reviews on yelp (unbiased and hard to post a fake review), most reviewers have the same feeling. ***Updated June 3 2013: Our transaction at Town and Country Levittown (for the Chrysler 300 S) went unbelievably smooth and with zero pain, and we'll save over $3900 over the course of the 3 year lease (vs. Westbury Jeep's poisonous, ridiculous offer). ***Updated June 7 2014: Westbury Chrysler Jeep has done nothing to remedy or address their lousy performance, SO when I completed my glowing corporate Chrysler survey for Town and Country Chrysler, I was sure to address to Chrysler's senior management (answering their direct questions about Westbury Chrysler Jeep) my horrific experience at Westbury Chrysler/Jeep. My experience is a textbook study why many car dealerships lose customers forever. Now my reviews are permanently on Yelp and DealerRater.com More
by glantern
Employees Worked With
Keith Donnelly
June 02, 2014
Review of my Experience at Westbury Dodge and Jeff This is the first vehicle I have ever purchased at a dealership. Jeff was my salesperson. He was kind, professional and knowledgeable. The vehicle wa This is the first vehicle I have ever purchased at a dealership. Jeff was my salesperson. He was kind, professional and knowledgeable. The vehicle was not detailed properly at pickup time and I found some stuff since I picked the car up, but I got an IOU on the missing items and detailing and I am satisfied. I have already recommended the dealership and Jeff to some of my co workers. More
by cadetgrl24
Employees Worked With
Jeff, Jeff Freeman
June 01, 2014
2014 Grand Cherokee Second car I have bought from this dealership. John was very straightforward and got me in the Jeep I wanted at a great price. Would do business ther Second car I have bought from this dealership. John was very straightforward and got me in the Jeep I wanted at a great price. Would do business there again. More
by Janks01
Employees Worked With
Richard Jankowski
June 01, 2014
Excellent experience My salesman Allie was very friendly and knowledgable. He took his time and answered all of my questions making me feel right at home. I would highly r My salesman Allie was very friendly and knowledgable. He took his time and answered all of my questions making me feel right at home. I would highly recommend asking for him if your every going to westbury jeep. Kris Koertge More
by Tpaa131
Employees Worked With
Allie
May 24, 2014
Great Experience Working with John Daley was a very enlightening experience. He was very pleasant and listened to what I was looking for. No pressure for extras. Working with John Daley was a very enlightening experience. He was very pleasant and listened to what I was looking for. No pressure for extras. More
by rjenkins6848
Employees Worked With
May 18, 2014
Great experience! The reason why I ended up in Westbury Jeep in the first places was because of a bad experience at the Brooklyn Jeep Dealership. I'm glad that I met Je The reason why I ended up in Westbury Jeep in the first places was because of a bad experience at the Brooklyn Jeep Dealership. I'm glad that I met Jeff who helped me get in the vehicle I wanted. He gave us a good price and explained everything from A to Z. Jeff is the type of salesman who cares, explains and most of all DOES NOT PUSH you to buy anything(something that i can't stand from many car salesmen); he instead gives you the time to look around, price things out and come to a decision on your own. I would definitely recommend Jeff as the salesman to deal with and Westbury Jeep as the dealership to get your car! More
by Trailhawker
Employees Worked With
Jeff Freeman
May 12, 2014
My experience with Chrysler Jeep When I walked into the showroom I was immediately impressed with not only the warm smiles I saw acknowledging my presence but the cleanliness of the e When I walked into the showroom I was immediately impressed with not only the warm smiles I saw acknowledging my presence but the cleanliness of the entire showroom. Once I began looking around my old high school buddy Allie Molenko recognized me after, let's see 25 years, or so. After briefly reminiscing, he asked what brought me in. I had the bug for a jeep wrangler. He was instantly excited and started going over my options about new and used jeeps that were available. To make a long story short, I fell in love with a used 2011 wrangler sport in an awesome rust/orange color. I was looking for certain add-ons such as soft-top and running boards which this jeep had. Test drove it and the rest was history. I thank Allie for his knowledge and smooth handling of my purchase experience from A-Z. I highly recommend Westbury Jeep for anyone looking for a Chrysler product. This overall experience was one for the books. Thank you Very much my friend Allie Molenko! More
by Jeff2roth
Employees Worked With
Allie Molenko
May 10, 2014
Excellent customer service from John DeCandia The salesperson, John DeCandia, spent a considerable time with us going over each feature of our new vehicle. My wife and I are a little older and no The salesperson, John DeCandia, spent a considerable time with us going over each feature of our new vehicle. My wife and I are a little older and not familiar with many of the current electronics common in the current cars. He patiently made sure we were introduced to each function prior to driving away. More
by fredws
May 08, 2014
Great salesman, Great experience My salesman John McEvoy was excellent from the time we met him on our first visit till we left Westbury Jeep with our new Jeep Sahara which we love. I My salesman John McEvoy was excellent from the time we met him on our first visit till we left Westbury Jeep with our new Jeep Sahara which we love. I would never go any other place for a vehicle. Also Bobby Baweja was a real gentleman and a pleasure to deal with. Was not too pushy as other people in his position that I have dealt with in the past Bob Sands More
by Bobcarpet
Employees Worked With
