Westbrook Toyota

Clean facility. Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department! Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department! More

Great Team Approach! If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. Pricing is 100% fair! No price gauging during the pandemic shortage like so many other car dealers are doing ( actually it seems like most or all others are doing ). NOT THIS DEALERSHIP! Edgar Rivera, Joyce Scarlett and Tony Mumtaz helped me purchase my dream vehicle. These 3, or any of the other incredibly friendly and fully competent team should do that for you! More

I bought a toyota highlander 2022 2 months ago and they still haven't fixed my license plate and my temporary registration expired and they don't answer the phone and what they tell me is that they are in still haven't fixed my license plate and my temporary registration expired and they don't answer the phone and what they tell me is that they are in meetings More

This dealership is incompetent. I made an appointment to see a used car yesterday and drove 50 miles to the business only to hear the car was sold even before I made my appointment. I made an appointment to see a used car yesterday and drove 50 miles to the business only to hear the car was sold even before I made my appointment. That is bad enough but what is worse is they followed up this afternoon to make sure I was coming. When I arrived the manager(Edgar) whom I was speaking to had the nerve to take a phone call in the middle of our discussion. They were totally unapologetic and blamed their customer service. Don’t even think of going to this business if your time is as valuable and limited as mine. Edgar was extremely rude from the beginning. I reported this issue to doug..no returned calls or emails. This place is AWFUL. More

An absolutely phenomenal experience! !! The team at Westbrook Toyota went above and beyond my expectations. The process was smooth, stress free, and truly remarkable. They provided an ex !! The team at Westbrook Toyota went above and beyond my expectations. The process was smooth, stress free, and truly remarkable. They provided an exceptional level of customer service and ensuring my happiness/satisfaction was always their top priority. I would like to give a huge shout out and THANK You to Ron DeLieto, Tony Mumtaz, Edgar Rivera, Jose Espinosa, Ross Stands, and Aaron! More

Everyone is very friendly and helpful, if the person you are asking doesn't know they seek out a person who does. They go above and beyond every time. are asking doesn't know they seek out a person who does. They go above and beyond every time. More

My experience was perfect! I was treated like royalty! Very professional! My second time purchasing from them! Very professional! My second time purchasing from them! More

The whole customer experience is always great. This is my second car I buy from Westbrook Toyota. Jose, Edgar and Tony are ultimate professionals and my salesperson Christian did a phenomenal job explaining second car I buy from Westbrook Toyota. Jose, Edgar and Tony are ultimate professionals and my salesperson Christian did a phenomenal job explaining all the quirks and features related to the car. Process was quick and simple. More

Stacey was our Sales Consultant. Our 1st appointment on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a Ruby RAV4 just off of lease - - “Red.” Stacey said. Oh brother, I thought because my wife is tired of white or green cars; we had even had a discussion a few days back that we’d like to have a redish-maroon car. As soon as I saw it, I said to myself - - SOLD!!! My wife drove it. When she got back from the test drive, my wife was forever “Poker Faced”. In fact, Stacey kept asking her what her thoughts were. Finally, I told Stacey that we’d be back on Monday morning. We took the information she gave and left - - but I knew that my wife wanted that car. When we got home, we did some research. The Ruby RAV4 was leased and serviced from Lorensen Toyota. Great for us because my wife had bought two cars previously from them and our daughter had bought one years ago; moreover, my wife always brought her cars there to service and has always been pleased . . . so being a Lorensen Lease/Service car was a major plus. Sunday morning, we decided to swing out to Lorensen’s Toyota (when they were closed and no one was around) to walk the lot to and compare cars - - but really . . . I wanted to let her look at the Ruby RAV4 one more time. Despite listing options 1, 2, 3 . . . deep inside I knew she wanted the one she test driven. Monday came and as we drove toward the dealership, my wife asked - - is it still there. Yep. Does it have a sold sign on it? Nope. We made the deal. Thanks Stacey!!! We did our financing through the dealership. Tony was the best ever - - the BEST EVER!!! I can recommend both Stacey and Tony 100%. Let me tell you the best part of dealing with both Tony and Stacey. We talked and learned about each other - - where we were from, food, and life in general. It wasn’t just a deal between seller and buyer. It was so personal and caring. Like the “good old days”. Give them a chance - - we love them. More