Westboro Toyota - Service Center

I've had multiple bad experiences with service here. I've had multiple bad experiences with service here. The easiest one to mention: I bought a relatively new car, used, elsewhere and brought it in I've had multiple bad experiences with service here. The easiest one to mention: I bought a relatively new car, used, elsewhere and brought it in for what I thought should have been warranty work. I had a problem with one of my rear brakes dragging and overheating to the point of smelling and making the rim too hot to touch. I thought this would have been pretty easy for the service department to diagnose - ie: sticking caliper, dragging e-brake, etc. It turns out I was told that I need new pads and rotors in the back, to the tune of $575. It could not be warrantied because brakes are considered wear and tear - even though something was obviously wrong here. They told me that I had only 5mm of pad on the 'inners' if my memory serves me right. I asked about the obvious smell of brake pads overheating. They suggested it was some rust that got lodged in between the pad and rotor. I did not have the work done, but still had to pay-out for the brake-inspection they did. I took the car home to have a look myself. I noticed there were no fingerprints on the dust on my wheels. I was suspicious of that. Upon removing the wheel, the problem was obvious. I did not need new rotors. The inner pads looked brand new. One of the outer pads was jammed in it's chassis and dragging against the rotor. I fixed the issue myself with new pads for $29. Twenty nine dollars. I was and (likely obviously) still am upset about this. More