Westboro Toyota - Service Center

Great experience with my 40,000 mile service! Westborough Toyota has always been helpful in providing service for by Toyata Camery, but my 40K service was excellant. I needed tires and the service Westborough Toyota has always been helpful in providing service for by Toyata Camery, but my 40K service was excellant. I needed tires and the service Attendent reviewed the different options and prices. He even went out to my car to make sure tires were needed and what brand I had. He suggested a front end alignment which is the right thing to do for best tire wear. And lastly they found my battery cap was missing, checked on the age of my battery and gave me a great price, which was competitive with a quote from my local service station. And don't forget the pick-up and drop off rides, and the discount coupon they allowed even though it was a couple days past expiration! Highly recomment Service here. More

I will never use this service again My troubles started with my first call to this dealership. I had a broken driver-side mirror and needed a new one.The employee was not friendly and ex My troubles started with my first call to this dealership. I had a broken driver-side mirror and needed a new one.The employee was not friendly and explained to me that I have to come first time to order the mirror and the second time to do the job. When I asked whether it is possible to order a new part by phone he answered it is not possible. (I should mention that I bought my car from this dealership 2 years ago and they have all the specifications for my car). Therefore, I bought the mirror from Autozone and brought it to the dealership. The mirror was installed and I paid $15 for the job. In two hours the mirror was loose and I was forced to close the mirror, i was afraid that I will loose it altogether. I called the dealership and they said that I have to come, so they will do their job better. When I came again, it turned out that I had a wrong mirror from the very beginning and it could not be installed. When I asked why they did not tell me that in the morning, they said that it was not their problem. Now they ordered the proper mirror and scheduled my visit in two days. I came at the time, the right mirror was there and has been installed. The girl who helped me said that the old mirror is the car, so that I can return it to the shop. I was very glad but decided to check the mirror. It was not in the car. I returned again and said that I cannot find the old mirror. The girl checked with the master and it turned out that he gave it back to the shop in the dealership. I asked the girl why did she tell me that the old mirror was in the car. She answered: I assumed that it was there. In summary, everybody with whom I dealt in the dealership was absolutely disinterested in my problem: they did not order the right part by phone, they installed the wrong part without notifying me, they lied to me that everything is OK, while it was not. I consider such a service as a disaster More

Service Department is Excellent Stopped by Service Department and the excellent and prompt resolution to a Low Tire Pressure Warning Light which turned out to be two nails in a tire. Stopped by Service Department and the excellent and prompt resolution to a Low Tire Pressure Warning Light which turned out to be two nails in a tire. Service department folks are very knowledgeable and helpful. Couldn't ask for a better service department. More

Check up James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and help James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and helpful. Great work ethic. More

Disconnected Service I made an appointment well in advance to get my vehicle service on my only day-off. I got there a bit earlier for my 8:30am appointment. First the l I made an appointment well in advance to get my vehicle service on my only day-off. I got there a bit earlier for my 8:30am appointment. First the location is under renovation, there is no sign to tell customers where to go for service. So I stopped by the service garage and a technician told me to bring my vehicle to the valet check in counter on the other side of the building. I checked my vehicle with a friendly staff , he checked the VIN number of my vehicle, gave me a ticket and he told me that it was going to take anout an hour or so. He showed me the waiting area but never mentioned that I had to check in AGAIN with the service department. There were people who were there before me waiting I'm the waiting area. At around 10am, most of the people were serviced and I went and asked the service desk the status of my vehicle. The person, first presented to ne that he did not have time to talk to me, then he asked 'did you check in with one of us?'. I told him no because I assumed that the VALET is going to do evetything. This person then made it sound like I was wrong for not checking in with them and said 'there are so many people here for sales and service, and there is no way for us to know who is here.' Instead if trying to fix the issue for an already frustrated customer, he insulted the customer and wanted to walk away. He did not advise me to reschedule or offer me a rental vehicle or something, or even how to get my vehicle back. I asked him if they are open tomorrow (4th of July), he gave me a smirk and said 'no, it's a holiday!'. I finally went back to the VALET counter and picked up my vehicle. Another valet staff helped me and seemed very apologetic about the situation and offered some options and suggestions which I appreciate. Overall, my experience was really bad and I left a message with the service manager and will see if I will get a call back. I would not recommend doing service there if service continue to be like that. Updates on July 8th I am providing an update of my experience with the dealership. Shay, the service manager, contacted me about my bad experience and offered to pick up my vehicle for the service. He also offered to have my vehicle cleaned, which was nice. The staff picked up my vehicle at my work location and delivered it back to me on the same day. I was happy with the service provided. I did not really see much difference about the cleaning as y vehicle just reached 5000 miles and it is a very clean vehicle. The inside of the vehicle and the windows are still pretty dusty and blurry. However, the thought and gesture from Shay was nice. I appreciate the fact that Shay is trying to fix the issue by going above and beyond. I will consider coming back for service. Thank you. More

GREAT SERVICE Brought my car in for routine maintenance and they found an issue with my remote starter. They worked wit the company who installed my remote starter Brought my car in for routine maintenance and they found an issue with my remote starter. They worked wit the company who installed my remote starter and had it working right away at no additional costs. The service department went out of their way to make sure my needs were taken care of made sure their other company was standing by their product to. The service department became an advocate for me and saved me money. I can not imagine bringing my vehicle to anyone else to for my service needs. They kept me updated and made me feel welcomed. They seem to have once service level here, "top notch". Whether it is a new car or a used car, you feel as if you are their most important customer at the time. More

true to their word! Called for an oil change, I was able to get an appointment in an hour.They told me they would call me when my car was ready. They were true to their w Called for an oil change, I was able to get an appointment in an hour.They told me they would call me when my car was ready. They were true to their word. My car was ready in an hour as promised! Thanks for the great service! More

Used car runs like new The maintenance repairs done in reasonable time and price on used Toyota. Check engine light stayed off. Car Service person was helpful and easy to wo The maintenance repairs done in reasonable time and price on used Toyota. Check engine light stayed off. Car Service person was helpful and easy to work with. Repair person did a great job. Being picked up and brought back to dealership made getting my repaired car easy. More

Top Customer Service I called Westboro Toyota at the spur of the moment, as I travel much of the time and happened to be in my home area....they accommodated an unschedule I called Westboro Toyota at the spur of the moment, as I travel much of the time and happened to be in my home area....they accommodated an unscheduled service appointment at my convenience---in a twenty minute time frame. That is tops, as I have tried other Toyota dealers in the area and got 2-4 day wait period. Thanks Westboro Toyota! More

Scheduled Maint I have owned 4 Toyotas over the past 10 years and have had all my scheduled maintenance done at Westboro Toyota because it is close to my office. Qu I have owned 4 Toyotas over the past 10 years and have had all my scheduled maintenance done at Westboro Toyota because it is close to my office. Quite honestly they treat me like I am family. They know me by name when I walk in and are eager to help get me in and out as soon as possible. I have never dealt with the sales staff but the service department in my opinion is top notch and I will continue to give them my business. More