Westboro Toyota - Service Center

Dealership assists me to maintain my vehicle, the service department has appointments at convenient times, and plans for parts availability. department has appointments at convenient times, and plans for parts availability. More

Extremely professional, thorough, helpful, accommodating and consistent. They have always been fair and flexible. Thank you. and consistent. They have always been fair and flexible. Thank you. More

Upselling on maintenance is a bit much and not a lot of attention to detail. I dropped my vehicle off early for an oil change and tire repair. They called and said it was ready. I got a ride from a coworke attention to detail. I dropped my vehicle off early for an oil change and tire repair. They called and said it was ready. I got a ride from a coworker, went in and paid but when I walked out to my truck, I saw right away that the repair was not done correctly. (I had a slow leak which they said they could not fix so I requested they use the brand new spare, mount & balance it on the rim and I'd take the original tire with the slow leak and use that as the spare. Well, they just put the spare tire on with the temp/spare rim and threw the other tire in the back. Meanwhile I had been charged for the remount and balance. I went back inside and they apologized for the mistake but I had to sit and wait while the issue was corrected. Then, the associate that wrote me up went on lunch and no one bothered to tell me my car was ready. After waiting about 45 minutes I got up to check and saw my vehicle was ready. Not sure how long I was left to sit there. Not the greatest experience. And they didn't remount the other tire onto the spare for me. More

Great service fast efficient extremely friendly. Process was conducting without any issues and I now know my 2023 Highlander is set for another 6 months. Process was conducting without any issues and I now know my 2023 Highlander is set for another 6 months. More

However I would like to say that whoever is responsible for installing license plates needs to either be provided with the correct screws or not be allowed to touch vehicles The rear gate does NOT use a for installing license plates needs to either be provided with the correct screws or not be allowed to touch vehicles The rear gate does NOT use a self tapping screw but rather the hole is threaded and takes a metric bolt or screw with threads. So my only complaint is that now the holes in my brand new cars tailgate are stripped of their original threads. More

Awesome staff in sales and service. Been going to Westboro Toyota since 2016. My family has purchased 9 vehicles from them. The sales manger and service manager are always great to Been going to Westboro Toyota since 2016. My family has purchased 9 vehicles from them. The sales manger and service manager are always great to work with including the general manager. Just recently picked up my new 23 Tundra. The whole process went smoothly including the delivery of the Tundra due to living in NH. Also great recon team preparing vehicles for delivery. Thanks to all at Westboro. More

I appreciate the dealership and John Hansen has been particularly helpful, professional. When I have questions or concerns he listens well and addresses fairly and reasonably. For many of us watching co particularly helpful, professional. When I have questions or concerns he listens well and addresses fairly and reasonably. For many of us watching costs, that can be a concern. And I do understand your situation too. Costs has to be part of overall rating too. Thank you. More

He did an amazing job . I would like him to help me again h I gre I would like him to help me again h I gre More

The staff was extremely friendly and helpful. Got checked in promptly and service was performed timely. Check out was quick and was on my way. The mechanic explained everything well and recomme Got checked in promptly and service was performed timely. Check out was quick and was on my way. The mechanic explained everything well and recommended things to look at on next visit. Fabulous service, thanks team! More

Marcos was polite and efficient and kept me informed about what was happening with my car. about what was happening with my car. More