Westboro Toyota

I got an email from Michael in regards to a new 4runner. I was pleased to find out that the price I got on the email was a real number. He even through in a set of free rubber mats. The dealership seemed to I was pleased to find out that the price I got on the email was a real number. He even through in a set of free rubber mats. The dealership seemed to be low pressure and family run. I enjoyed my buying experience. More

I recently purchased a new 2009 Camry Hybrid. After researching prices on Edmunds.com, I contacted Westboro Toyota, Harr Toyota (in Worcester), Bernardi Toyota (in Framingham), and Herb Chambers Toyota researching prices on Edmunds.com, I contacted Westboro Toyota, Harr Toyota (in Worcester), Bernardi Toyota (in Framingham), and Herb Chambers Toyota (in Auburn). Both Westboro and Harr offered "internet" prices on their websites. They were roughly equivalent. I first visited Harr and took a test drive there. Chris Allen there was very friendly and nice to deal with. If I lived closer to the Harr dealership, I would probably have bought from them. However, I also visited Westboro Toyota and dealt with Mike Martin, who was also very nice. Unfortunately, their "internet" prices vary daily and their current price was about $1300-1400 higher than it had been. Mike thought he could get them to match the Harr price if not their own earlier one, which they did. The entire process was very pleasant at both dealerships. The actual process of paying for the car took quite awhile due to various offers for additional warranties, security systems and so on, some of which I opted for and others of which I declined. It was not high pressure, but it did take awhile. More

I contacted this dealer by email to get a price on a new Prius. The price Michael sent me was the better than any other dealership who'd responded BUT that was because the $400 new college grad rebate had b Prius. The price Michael sent me was the better than any other dealership who'd responded BUT that was because the $400 new college grad rebate had been applied. Unfortunately, I do not qualify (nor was I asked if I would), and I only found out it was being used to set the price after being alerted by someone else. The sad thing is, their price with the $400 added back in was not bad, but I don't like getting jerked around. Well, that saved me a good long drive out to Westboro. So Westboro, go ahead and use all those special clause rebates, but just be UPFRONT about it. "All available rebates" doesn't cut it unless they apply to all buyers for that car, and it just ticks off the comsumers. We just wonder what other tricks you have up your sleeves. More

I bought my first car at Westborough Toyota and I must say I loved my experence. I had a very low credit score and they were very upfront and honest. I got the payment I wanted and a car that i'm in love say I loved my experence. I had a very low credit score and they were very upfront and honest. I got the payment I wanted and a car that i'm in love with. The staff put up with alot from me I was very push and noise. I got more than I wanted for my trade. status of the vehicle. I would definitely recommend this dealership! More

Based upon my financial position on the car I brought to the dealership, I was pushed into a deal for a vehicle that I did not want. I was told about certain features that were supposed to be included that the dealership, I was pushed into a deal for a vehicle that I did not want. I was told about certain features that were supposed to be included that were "added on" at the end. I was told that the vehicle that I really wanted would not tow enough weight, but this other vehicle would tow more. That was incorrect or a flat lie. The vehicle that I wanted would actually tow 30% more than the vehicle that was being pushed on me. I asked if there was some extra incentive for them to be pushing me toward the vehicle and was told no. I found out that the vehicle they were pushing has been discontinued and the factory that makes them is shut down. I was told this by another Toyota dealer who would have no reason to lie since they are also trying to move the same discontinued vehicle. I was given the run around for 2 days on financing of my trade and that I had a deal. When I came in to sign 2 days later, I was told that I would need to put additional money down. I would NEVER buy a car from them, recommend them nor would I even bring my vehicle there for service. More

I wanted to buy a new 2008 RAV 4 for which I asked for a quote on Edmunds.com. I received an e-mail from Westboro Toyota with a quote. I went in and met the salesperson who sent me the quote and he did the quote on Edmunds.com. I received an e-mail from Westboro Toyota with a quote. I went in and met the salesperson who sent me the quote and he did the paperwork, after which I went to the finance department and signed the purchase and sales agreement and gave them a check for the final amount (including taxes, registration and some documentation fees). I got a receipt, copy of the contract and an odometer statement, and was asked to pick up the car in two days. Until then, it was the smoothest car buying experience I had had. Two days later, I received a call from the business office saying that I had to pay $400 extra, failing which they would send me my check back. Needless to say, I did not agree to pay them the extra cash, as I thought this was unethical and improper business practice, once a contract had been signed. More

I've had multiple bad experiences with service here. I've had multiple bad experiences with service here. The easiest one to mention: I bought a relatively new car, used, elsewhere and brought it in I've had multiple bad experiences with service here. The easiest one to mention: I bought a relatively new car, used, elsewhere and brought it in for what I thought should have been warranty work. I had a problem with one of my rear brakes dragging and overheating to the point of smelling and making the rim too hot to touch. I thought this would have been pretty easy for the service department to diagnose - ie: sticking caliper, dragging e-brake, etc. It turns out I was told that I need new pads and rotors in the back, to the tune of $575. It could not be warrantied because brakes are considered wear and tear - even though something was obviously wrong here. They told me that I had only 5mm of pad on the 'inners' if my memory serves me right. I asked about the obvious smell of brake pads overheating. They suggested it was some rust that got lodged in between the pad and rotor. I did not have the work done, but still had to pay-out for the brake-inspection they did. I took the car home to have a look myself. I noticed there were no fingerprints on the dust on my wheels. I was suspicious of that. Upon removing the wheel, the problem was obvious. I did not need new rotors. The inner pads looked brand new. One of the outer pads was jammed in it's chassis and dragging against the rotor. I fixed the issue myself with new pads for $29. Twenty nine dollars. I was and (likely obviously) still am upset about this. More

I recently bought a brand new Camry from Westboro Toyota. I chose this dealership because their online inventory is easier to search and more updated than most other area dealerships, and they list an actua I chose this dealership because their online inventory is easier to search and more updated than most other area dealerships, and they list an actual sales price online (not a sticker price). The price I got on my new car was fantastic, and the trade in value of my old car was reasonable. My only complaint about this purchase was that it was very time consuming; it took me about three hours to negotiate the deal and sign paperwork, etc. More

I did an research of the car I wanted to buy, Corolla base features etc. I found Harr and Westboro to be close. I went in to Westboro and found an Indian guy who could hardly speak English. I quoted the base features etc. I found Harr and Westboro to be close. I went in to Westboro and found an Indian guy who could hardly speak English. I quoted the internet pricing and he said ok. Let ground around the parking lot and see the various cars. He showed me a white corolla and the list price was $16,050.00 additionally 150 for the Rear Mirrior defrost and 199 for mats. The Internet price was $ 14455. I showed him the add, he tried to go online and check, not very effienct with the web. Then he says that the price was wrong and it was listed as 15450. Add another 400 towards student discount because the price was not reflective of the gradute discount. ( This was crazy) I knew he was speaking rubbish. So anyways I cut everything short and said I would pay on the road price of 16800 for the car. He was now pushing me to buy the one they had in stock, while I was not really interested in it. Ok I said fine I will take that, then he asked if I wanted to trade my odler car, i said not really however dont mind looking into that is I could lower the price * what a great guy! He really wants to save me money. He comes back after a while and says a couple of hundred bucks. Great! a car with a full tank at $4;00 a gallon for a couple of hundred. I said ask your estimator make an assessment. He stated that they could not do it. as the price for the car at 16800 would include the trade-in. Now I knew that this was a rip off set up. I made up mind not to yeild, I went up to the manager I said : can you give me the car for the price we negotiated that is 16800 without any trade in. he said sorry. The he said 16700 with the trade in. I said I am sorry this has been a waste of time another saturday of family time lost. More

Went to the dealership several times to learn about the Toyota line and eventually buy a new car. The first trip, we were brushed off by a member of the sales team when he found out we were only there t Toyota line and eventually buy a new car. The first trip, we were brushed off by a member of the sales team when he found out we were only there to research the cars. The second trip was more enjoyable were we dealt with a more senior member of the team and he really helped us out by getting us all the information we wanted and then urged us to walk away to make sure we were making a good desicion. The third and final trip, we came ready to buy and dealt with the sales team again. After telling him we were looking to buy and exactly what we wanted, he turned rather cold to us and left us sitting at his desk for 15 while he "looked for a brochure". When he finally came back, he tried pushing the most expensive version of the model we were looking at and we again had to tell him what we wanted. (Note: He kept pushing the color as if that mattered when we were still talking options.) Finally, he got frustrated and walked off for another 10 min and came back trying to push a used version of the car that more closely fit our wants. Being only interested in new, we told him no and off he goes to get a manager to push the used car on us. Finally, we started getting very frustrated and we told the manager what we wanted and said if they didn't have it on the lot, we'd wait for him to pull it in. He flat out said, "Then I guess we can do nothing to help you," and we walked out. We went up to the Acton Toyota, found a car very close to what we wanted,, got a great offer and bought the car 4 days later. Overall, I doubt I will ever go back to Westboro Toyota again. More