Westboro Toyota

Great communication and pricing. Will definitely return The dealership employees are always helpful and friendly Will definitely return The dealership employees are always helpful and friendly More

I am working with Rick Tonelli. I have a repair through my insurance. He was unhelpful from the start. He told me to get my insurance appraisal before bringing my truck in. I did th I have a repair through my insurance. He was unhelpful from the start. He told me to get my insurance appraisal before bringing my truck in. I did that and then the repair required another adjustment for supplemental payments. I dropped the truck off on Monday evening, and on Thursday at 3:30pm Rick called me to say that the appraiser had not showed up. I called my insurance company and the appraisal company and they told me the request for another appraisal came in a 3pm on Thursday. Today, Saturday, Rick called me to say the appraiser wouldn’t come until Tuesday. He denied their claim that the request for a second appraisal was placed at 3pm on Thursday. I do not have insurance coverage for a loaner vehicle so I have been without transportation. I have my own landscaping business that I run with my truck, so being without a vehicle is impeding my ability to earn income. My experience with Toyota Westboro has been frustrating so far. More

Westborough Toyota performed the warranty work on my Highlander as required by the recent recall notice. The car was ready on time. Service Tech was very helpful. Highlander as required by the recent recall notice. The car was ready on time. Service Tech was very helpful. More

All associates were extremely pleasant to work with. . it was a nice cohesive experience. Anthony especially was easy to work with - a very pleasant demeanor. JD was so entertaining and definitely knows . it was a nice cohesive experience. Anthony especially was easy to work with - a very pleasant demeanor. JD was so entertaining and definitely knows “ his stuff”. Mr Tonelli as always is exceptional in his ability in bringing it altogether for the client. Shout out to Mason for his sweet and accommodating personality. More

Took way too long. They gave me and estimate of an hour and took 2.5 hours They gave me and estimate of an hour and took 2.5 hours More

Routine maintenance performed two months later than scheduled because service advisor said car had not been driven enough miles, thus avoiding work being done unnecessarily. Additional work during my a scheduled because service advisor said car had not been driven enough miles, thus avoiding work being done unnecessarily. Additional work during my appointment had to be done when rodent damage was discovered; current advisor provided tips about how I could try to prevent future damage. Time and cost of service was reasonable. Also, I made use of courtesy shuttle service. All services done to my satisfaction. More

Routine maintenance performed two months later than scheduled because service advisor said car had not been driven enough miles, thus avoiding work being done unnecessarily. Additional work during my a scheduled because service advisor said car had not been driven enough miles, thus avoiding work being done unnecessarily. Additional work during my appointment had to be done when rodent damage was discovered; current advisor provided tips about how I could try to prevent future damage. Time and cost of service was reasonable. Also, I made use of courtesy shuttle service. All services done to my satisfaction. More

The young man who helped me was nice, This location is here I always go. Everyone is always pleasant. here I always go. Everyone is always pleasant. More

Awesome, professional, and seem happy at work. Keep them like you're doing. It's working ?? Keep them like you're doing. It's working ?? More

Everyone was pleasant and my service was finished in a reasonable amount of time. The waiting room could be bigger. reasonable amount of time. The waiting room could be bigger. More