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West Side Garage, INC. - Service Center

Berlin, WI

4.8
235 Reviews
Call Service Center (920) 354-6208

235 Reviews of West Side Garage, INC. - Service Center

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August 19, 2024

The process of buying a truck and having them serviced seems to go very smoothly More

by skiseaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your experience with buying a truck and having it serviced at West Side GM of Berlin went smoothly. We appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 18, 2024

The airbag recall work was done within the time limit specified…The waiting area was comfortable. More

by Nortman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
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Aug 21, 2024 -

West Side Garage, INC. responded

Thank you for your fantastic review! We're thrilled to hear that your airbag recall work was completed within the specified time and that you found our waiting area comfortable. At West Side GM of Berlin, we strive to provide a great experience for our customers. We look forward to seeing you again! West Side GM Team (920) 361-5100

August 16, 2024

West Side Garage was wonderful to work with in the fixing of my car after I hit a deer. I’m very happy with the work they did to repair my car and I’m very happy to be driving my car again. More

by betsyjaroch123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had a wonderful experience with West Side GM of Berlin and that your car is back on the road after the repairs. It’s always our goal to provide quality service. We appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 16, 2024

Very polite let you know if anything wrong , gets done in a timely manner, couldn't has for a better place to take my vehicle. More

by puckerup01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you found West Side GM of Berlin to be a polite and timely service provider for your vehicle. We strive to create the best experience possible, and your positive feedback means a lot to us. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

August 13, 2024

They treat you very well and very friendly. car is done in the Timely manner More

by michaelgmessing
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you felt well treated and appreciated our friendly service at West Side GM of Berlin. It's great to know your car was completed in a timely manner. We look forward to seeing you again and hope to continue providing you with excellent service! West Side GM Team (920) 361-5100

August 13, 2024

Very helpful deal-ship, willing to help out and answer questions, very knowledgeable, one of the best experiences I’ve had at a GM dealer More

by drewpluim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff knapp
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Aug 14, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with us at West Side GM of Berlin. Our team is dedicated to providing knowledgeable and helpful service, and it's wonderful to know that it made a difference for you. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 10, 2024

They got my car and fixed it the same day. They helped me get a rental so I could complete some errands. More

by ron_lowerre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

West Side Garage, INC. responded

Thank you for your review! We're glad to hear that your car was fixed the same day and that we could assist you in getting a rental. At West Side GM of Berlin, we strive to provide efficient service to our customers. If you need anything else in the future, feel free to reach out. We hope to see you again soon! West Side GM Team (920) 361-5100

July 31, 2024

Staff is very friendly and helpful. They will try to answer any question you may have. More

by mlfranson37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We truly appreciate your positive feedback about our friendly and helpful staff at West Side GM of Berlin. We're always here to assist you, so don’t hesitate to reach out with any questions. We look forward to seeing you again! West Side GM Team (920) 361-5100

June 20, 2024

The dealership is very clean. The service manager goes above and beyond for all customers. Very accommodating with a customers schedule. I would highly recommend West Side for any More

by BUTTONS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

West Side Garage, INC. responded

Thank you for the kind words about West Side GM of Berlin! We truly appreciate your recommendation and are glad to hear that our service manager provided exceptional care. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back! West Side GM Team (920) 361-5100

June 20, 2024

below standard service no sense having an online booking if when you get there they don't show you have an appointment and no response from anybody to make it right More

by dodgemn07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hogan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

West Side Garage, INC. responded

Thank you for your feedback. Here at West Side GM of Berlin, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth and work towards a positive resolution. West Side GM Team (920) 361-5100

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