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West Side Garage, INC. - Service Center

Berlin, WI

4.8
231 Reviews
Call Service Center (920) 354-6208

231 Reviews of West Side Garage, INC. - Service Center

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October 04, 2024

Gave plenty updates throughout the service of my vehicle. Discussed unforeseen repairs before handling them. Always a pleasure to work with. More

by tstahoviak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff.
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Oct 07, 2024 -

West Side Garage, INC. responded

Thank you for your review! We're glad to hear that you appreciated the updates and communication regarding your vehicle's service. At West Side GM of Berlin, we strive to make every interaction a positive experience. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 03, 2024

Service was professionally done. Got my vehicle back in a timely manner. Thanks for doing a great job. More

by cquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We appreciate your feedback and are delighted to hear that your service experience was professional and timely. At West Side GM of Berlin, we strive for excellence and are glad we could meet your expectations. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 01, 2024

Gene ess very friendly and thorough in explaining what was needed for. my vehicle will definitely be back More

by happypuppy43310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

West Side Garage, INC. responded

Thank you for your fantastic review! We're thrilled to hear that you found our team at West Side GM of Berlin friendly and thorough in explaining what was needed for your vehicle. We look forward to welcoming you back for your next visit! West Side GM Team (920) 361-5100

September 25, 2024

Jeff in service listened to my needs and got me the tires that made the most sense. He was kind, prompt with his response and had a better price on new tires than two other shops. The service area was very c More

by drchesnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
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Sep 26, 2024 -

West Side Garage, INC. responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with our service team at West Side GM of Berlin. It's great to know that Jeff was able to assist you with your tire needs and provide you with excellent pricing and service. We take pride in maintaining a clean facility and ensuring customer satisfaction. We look forward to seeing you again for your future automotive needs! West Side GM Team (920) 361-5100

September 25, 2024

They are thorough and very friendly! Everyone was very nice and very helpful. They did exactly what I asked them to do. More

by tschraac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that our team at West Side GM of Berlin was able to meet your needs and provide friendly assistance. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 24, 2024

I absolutely liked working with both Jeff's and diane for sure! Will most definitely come back More

by markdkunde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Stibb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

West Side Garage, INC. responded

Thank you for your review! We're thrilled to hear that you enjoyed working with Jeff and Diane at West Side GM of Berlin. Your positive experience means a lot to us, and we can’t wait to welcome you back for your next visit! West Side GM Team (920) 361-5100

September 18, 2024

Jeff is very good at explaining the work needed and performed, pleasure to work with. More

by lastchance94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
Report | Print
Sep 19, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with us at West Side GM of Berlin. Our team strives to provide clear communication and excellent service. We look forward to seeing you again! West Side GM Team (920) 361-5100

September 14, 2024

GREAT SERVICE, DONE IN A TIMELY MATTER WITH A FRIENDLY STAFF. I WILL BE COMING BACK IN THE FUTURE. More

by MILLERJACK294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GENE
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Sep 18, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We at West Side GM of Berlin are thrilled to hear that you had a great experience with our friendly staff and timely service. We look forward to welcoming you back in the future. Safe travels until then! West Side GM Team (920) 361-5100

September 13, 2024

Always on time with great service by great people. Could not be happier. Love that small town feeling. More

by TLSIEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp, Mike Rose
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Sep 14, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at West Side GM of Berlin. Our team takes pride in providing timely service with a personal touch, and it’s fantastic to know you appreciate that small-town feeling. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

September 12, 2024

Clean and also aclean waiting area. Pricy for. A battery'. Limited knowdge of EV option. Polite personnel More

by TROCHINSKI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our waiting area clean and our personnel polite. However, we understand your concerns regarding the pricing for the battery and the knowledge of EV options. At West Side GM of Berlin, we strive to provide comprehensive information to our customers. We appreciate your insights and encourage you to reach out to us for any further information or assistance. We look forward to serving you again! West Side GM Team (920) 361-5100

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