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West Side Garage, INC. - Service Center

Berlin, WI

4.8
213 Reviews
Call Service Center (920) 354-6208

213 Reviews of West Side Garage, INC. - Service Center

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November 10, 2024

This dealership is the best! Gets you in and out fast with there skilled mechanics and reasonably prices. More

by pointblank1shot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp-Service department
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Nov 13, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at West Side GM of Berlin and that our skilled mechanics were able to assist you efficiently. We appreciate your kind words about our pricing as well. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

November 09, 2024

It was my first time the guys were very nice and i'm sure I'll be going back again More

by don.tipler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you had a positive first experience at West Side GM of Berlin. Our team is dedicated to providing excellent service, and we look forward to welcoming you back again soon! West Side GM Team (920) 361-5100

November 01, 2024

On 2 occasions they took my 2008 GMC Duramax in changed 2 glow plugs and last time fixed my broken mirror. Very satisfied!!! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

West Side Garage, INC. responded

Thank you, Steve, for your wonderful review! We're thrilled to hear that you are very satisfied with the service provided for your 2008 GMC Duramax, including the glow plug replacements and mirror repair. Your trust in West Side GM of Berlin means a lot to us. We look forward to helping you again in the future! West Side GM Team (920) 361-5100

October 30, 2024

Great service, they give great advice for future services and had no wait time or line More

by adame852001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We at West Side GM of Berlin truly appreciate your kind words about our service and the advice our team provided. It's great to hear that you experienced no wait time, as we strive to make every visit efficient and enjoyable. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

Nov 02, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We at West Side GM of Berlin truly appreciate your kind words about our service and the advice our team provided. It's great to hear that you experienced no wait time, as we strive to make every visit efficient and enjoyable. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 25, 2024

Done in timely mannor,and it wasn't a gm product very pleased Bob is great More

by happypuppy43310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

West Side Garage, INC. responded

Thank you for your fantastic review! We appreciate your kind words about our service and are thrilled to hear you had a positive experience. We aim to provide timely and excellent service at West Side GM of Berlin. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

October 15, 2024

Service has been excellent as usual. Have been doing business here for over 20 years! Excellent service and staff! More

by gailam8460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

West Side Garage, INC. responded

Thank you so much for your wonderful review! We truly appreciate your loyalty to West Side GM of Berlin over the past 20 years. It’s fantastic to hear that you’ve consistently received excellent service and support from our staff. We look forward to serving you for many more years to come! West Side GM Team (920) 361-5100

October 14, 2024

Nice friendly place. Bob was very personal and explained my service in detail. Once service was completed, he even walked me out to my car. More

by eng1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that Bob provided you with friendly and personalized service at West Side GM of Berlin. It’s great to know that he took the time to explain everything in detail and made sure you felt valued. We hope to see you again soon! West Side GM Team (920) 361-5100

October 13, 2024

They are honest and really work to get the best vehicle for your needs. The Service Department is tops, and you can trust their recommendations for your vehicle. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

West Side Garage, INC. responded

Thank you, Barb! We greatly appreciate your positive feedback about West Side GM of Berlin. We're thrilled to hear that you found our team honest and dedicated to finding the best vehicle for your needs. It's also fantastic to know that you trust our Service Department and their recommendations. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

October 12, 2024

They rushed through the work on my tires and brakes. After asking me several times if i could come early and my expressing several times i work 12-16 hour NOC shifts, and would try. But none the less i More

by jessbongiovanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hogan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene was there the day of.
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Oct 14, 2024 -

West Side Garage, INC. responded

Thank you, we appreciate your feedback regarding your recent experience at West Side GM of Berlin. We understand your concerns about the tire and brake service. We strive to provide thorough and timely service and your experience does not reflect our standards. Please reach out to us directly to discuss this further, and we will work to ensure your vehicle is evaluated and address any issues promptly. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter. West Side GM Team (920) 361-5100

October 10, 2024

Was good with the oil change and tire rotation and change the battery all in a hour More

by justours
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

West Side Garage, INC. responded

Thank you for your feedback! We're thrilled to hear that we were able to provide you with a quick and efficient service for your oil change, tire rotation, and battery change at West Side GM of Berlin. We appreciate your support and hope to see you again next time for any of your vehicle needs! West Side GM Team (920) 361-5100

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