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West Side Garage, INC. - Service Center

Berlin, WI

4.8
217 Reviews
Call Service Center (920) 354-6208

217 Reviews of West Side Garage, INC. - Service Center

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November 10, 2023

Very good. Jeff informed me of everything His care and concern will have me return More

by kathleencannon1055
Recommend Dealer
Yes
Employees Worked With
Jeff in the service department
Report | Print
Nov 13, 2023 -

West Side Garage, INC. responded

Kathleen, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jeff does for West Side GM of Berlin and our customers. Hope to see you again soon! West Side GM Team (920) 361-5100

November 10, 2023

The dealership , is up to superior excellence in quality work performance, when working on your vehicle, and staff is really friendly, so glad I purchased my vehicle there from the dealership. Thank u again More

by brbvick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

West Side Garage, INC. responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! West Side GM Team (920) 361-5100

October 30, 2023

Courteous and helpful employees answering my numerous questions. The car looks great and I’m happy it was detailed when the repairs were completed. The car looks like new again. Thank you guys. More

by charredmuffin
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

West Side Garage, INC. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. West Side GM Team (920) 361-5100

October 21, 2023

Very informative and honest, called me the next day to tell me I was over charged for an oil change, I would have never known. Ordered new tires for me finding the best value for my situation, am looking More

by DOUG@MATHFAB.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Knapp
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Oct 24, 2023 -

West Side Garage, INC. responded

Thank you for taking the time to write about your experience with us, Doug. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We will look forward to working with you again. West Side GM Team (920) 361-5100

October 13, 2023

Jeff Kapp keeps me coming back! He is the best! He Always provides excellent service. More

by midgee25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

West Side Garage, INC. responded

Thank you for the awesome feedback! You're right, Jeff is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. West Side GM Team (920) 361-5100

October 10, 2023

Very nice and easy to work with. Enjoy the service and friendly people that work there too. More

by drangeloff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

West Side Garage, INC. responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. West Side GM Team (920) 361-5100

October 05, 2023

Good techs. Work area clean. Good customer care. Overall great people and very clean environment. More

by Jim floeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

West Side Garage, INC. responded

Thank you so much for your excellent input, Jim! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! West Side GM Team (920) 361-5100

October 01, 2023

On time service. Always find a way to fit you into the schedule. Always explains the service needed More

by pskram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

West Side Garage, INC. responded

Thank you for your kind words. We feel our service department is what makes West Side GM of Berlin special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. West Side GM Team (920) 361-5100

October 01, 2023

Employees are courteous. Work was done in a timely manner. Will be back again next fall! More

by darlenebahn07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

West Side Garage, INC. responded

Thank you for taking the time out of your day to share your wonderful experience with us, Darlene. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We will look forward to helping you again when it’s time for your next service. West Side GM Team (920) 361-5100

September 27, 2023

Curious, caring, helpful, and very reasonable prices. My vehicle broke down and the service center came to the rescue! Thank you Jeff. More

by cjpalmatier1161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

West Side Garage, INC. responded

Thank you for your kind words about Jeff and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. West Side GM Team (920) 361-5100

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