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West Side Garage, INC. - Service Center

Berlin, WI

4.8
232 Reviews
Call Service Center (920) 354-6208

232 Reviews of West Side Garage, INC. - Service Center

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April 08, 2025

Great service and communication! I would recommend West Side Garage in Berlin to my family and friends! More

by markgauthier58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 04, 2025

We have bought all but 1 vehicle from this dealer in the past 25 years. We are treated like family every time we walk in the door. More

by BOOPER121872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It’s fantastic to hear that you feel like family every time you visit us. We look forward to serving you again and helping you with that last vehicle! West Side GM Team (920) 361-5100

April 04, 2025

Jeff kept me updated as my Terrain was being worked on. Unfortunately, the repair was unsuccessful. Still waiting for call from him with estimate on replacement radio. More

by robbin.wiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

West Side Garage, INC. responded

Thank you for your feedback, Robbin, and I appreciate you sharing your experience with us. I understand that the repair on your Terrain did not go as hoped, and you're awaiting an estimate for the replacement radio. Please feel free to reach out to us directly at West Side GM of Berlin if you need immediate assistance or further updates. We're here to help! West Side GM Team (920) 361-5100

March 28, 2025

easy appoint made recommendations pleasure to work with will go back again for service. bye. More

by rnahrstadt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

West Side Garage, INC. responded

Thank you for your positive review! We're glad to hear you had a great experience with West Side GM of Berlin and that our team made it easy for you. We look forward to seeing you again for service in the future. Have a wonderful day! West Side GM Team (920) 361-5100

March 26, 2025

Very happy with the service and the happy people. My oil change didn’t take long at all. More

by beckyazabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review, Becky! We're thrilled to hear that you were happy with the service and that our team made your oil change a quick and pleasant experience. We appreciate your kind words and look forward to seeing you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

March 23, 2025

Thank you west side garage for being prompt on your repair work. Thanks to your mechanics being well trained! More

by ramie6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're glad to hear that you appreciated the promptness of our repair work and the skill of our mechanics. At West Side GM of Berlin, we strive to provide the best service possible. We hope to see you again soon! West Side GM Team (920) 361-5100

March 15, 2025

Home town pride. So glad West side is here in Berlin. Great staff. Great service More

by Sue Wendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review, Sue! We're thrilled to hear that you have hometown pride and that you appreciate our great staff and service at West Side GM of Berlin. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

February 26, 2025

Great place, Great people, Very Reliable. Always leave relaxed with one less thing to worry about knowing our vehicle is well taken care of. More

by faneve3363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you find West Side GM of Berlin to be a great place with great people. It’s our priority to ensure that your vehicle is well taken care of so you can leave relaxed. We appreciate your trust in us and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

February 26, 2025

First and last time bringing my vehicle to west side garage. No timeliness whatsoever. Total mistake More

by Groot
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hogan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

West Side Garage, INC. responded

Thank you for your feedback. We understand your frustration regarding the timeliness of our service at West Side GM of Berlin. We appreciate your input as it helps us improve our operations. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Your experience is important to us. West Side GM Team (920) 361-5100

February 22, 2025

Friendly fast service. Kept me informed Wait time was less than quoted Would recommend service dept More

by cinders75
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
Feb 23, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear you had a positive experience with our service department at West Side GM of Berlin. It's great to know that we provided friendly and timely service while keeping you informed. We appreciate your recommendation and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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