West Point Lincoln

Great Experience working with my service person Deon. Looking forward to my next visit. Will speak positively about the experience to others. Looking forward to my next visit. Will speak positively about the experience to others. More

Exceptional service, friendly Service Advisor. Vacuumed interior, washed exterior. Vehicle recalls were completed in one day. Vacuumed interior, washed exterior. Vehicle recalls were completed in one day. More

Mobile service from West Point Lincoln in Houston TX is a best way for busy customers to have their cars serviced. Roy & his co-worker came to my place to fulfill my request of service on my car. They work a best way for busy customers to have their cars serviced. Roy & his co-worker came to my place to fulfill my request of service on my car. They worked very well on what I needed to work on my car timely manner. I believe they performed their work a lot faster than in the dealer. I really appreciated Roy who explained to me what’s going to work on my car before he & his coworker actually worked on it. At the end he also recommended me what needs to be done for next service. I love this option of service & recommend to everyone try it. I believe you all are going to love it. Kudo for Roy & his coworker. Really appreciate your works guys. I believe you both be very busy with this time of service soon if it’s not happened yet. Thanks again for a great work ! More

It was a great, no hassle experience. There was good inventory available onsite. My salesman was very helpful as well. There was good inventory available onsite. My salesman was very helpful as well. More

I used the Lincoln Way App to schedule my appointment. I received a call to confirm the details of my service request. A representative was proactive in calling me with an update on my car only a couple I received a call to confirm the details of my service request. A representative was proactive in calling me with an update on my car only a couple of hours after I dropped the car off. The car was vacuumed and washed when I arrived to pick it up. I’m very pleased with the service I received at West Point Lincoln. I am a repeat customer because that make me feel special at every visit. More

The service advisor (Deion) is a very good representative for the business. He is courteous, and very attentive. Keeps you current on the status of you vehicle. for the business. He is courteous, and very attentive. Keeps you current on the status of you vehicle. More

More than happy to share my feedback, especially in this situation. I am a long time owner of Lincoln products. It was time for me to upgrade to a new vehicle. I went to Bayway Lincoln to purchase a new veh situation. I am a long time owner of Lincoln products. It was time for me to upgrade to a new vehicle. I went to Bayway Lincoln to purchase a new vehicle but was horrified and insulted with the lack of customer service/customer appreciation. It was following this negative experience that I found Westpoint Lincoln and Sam Seddiki. From the first phone call to driving away in my new/preowned Lincoln, everything was handled professionally, quick and more than fair. Sam is extremely knowledgeable and personable. I will enjoy my new purchase, but already look forward to working with Sam and Westpoint again in the future. A+++. Thank you! More

To slow I have appointment and still take too much time to check my car to check my car More

West Point Lincoln Katy Frwy was very attentive to their obligation concerning the Factory Warranty on my 2020 Lincoln Nautilus transmission repair and supplied a New Loaner Car, Corsair, for me to drive wh obligation concerning the Factory Warranty on my 2020 Lincoln Nautilus transmission repair and supplied a New Loaner Car, Corsair, for me to drive while it was in their repair facility for 47 days. Because of the length of time of repair, the Battery was drained by the car's electronics and they replaced the Battery at no charge and did a wheel alignment at no charge. I give them the top five star rating for their Service. Thank you, Tom Johns More

Very knowledgeable staff from Associate Customer Service thru the Cashier lady. Excellent service and detailed oriented. thru the Cashier lady. Excellent service and detailed oriented. More