West Point Lincoln
Houston, TX
Filter Reviews by Keyword
By Type
Showing 99 reviews
Couldn’t be happier with my new car and the dealership where I bought it. West Point Lincoln went above and beyond my expectations to make it a great experience and an easy one. I feel like a part of a where I bought it. West Point Lincoln went above and beyond my expectations to make it a great experience and an easy one. I feel like a part of a family! More
Purchased a ‘19 Lexus RX350 with very low miles with clean Carfax over the internet/phone. I live over 200 miles away & West Point offered delivery for on $400 which I thought was extremely reasonable & clean Carfax over the internet/phone. I live over 200 miles away & West Point offered delivery for on $400 which I thought was extremely reasonable & convenient too. I was told by the West Point salesman that the vehicle had no scratches or dings at all & he even sent me a short video which seemed to align with what he said, however after the car was delivered I discovered chips in the paint, scratches, dents on the lower part of both front doors, major curb rash on 3 wheels, and only one fob. Also the car empty of gas, which is not a big issue but when spending over 30k for a vehicle it would have been a nice jesture. I contacted my salesman & made him aware but nothing was resolved. I was also told a manager was going to reach out to me but that hasn’t happened and it’s been 10 days since I was told that. I should have not trusted the salesman or purchased without looking at the car in person, my mistake but I wanted to make other internet buyers aware of my experience with West Point Lincoln. More
Always pleasant service, from my service advisor to the van driver 😀. Always.. Mr. Garza will make sure that we are on the same page, as far as work to be done and making sure I will have my vehicle aroun van driver 😀. Always.. Mr. Garza will make sure that we are on the same page, as far as work to be done and making sure I will have my vehicle around the time it's guaranteed. More
I had my car picked up for 30,000 mile check up returned great job. Had battery & Electrical system checked. Did an awesome job. Thank you so much. great job. Had battery & Electrical system checked. Did an awesome job. Thank you so much. More