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West Point Lincoln

Houston, TX

Overview
Reviews
Vehicles
4.9
207 Reviews
Call Dealership (346) 536-8778
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11666 Katy Freeway

Houston, TX

77043

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Showing 207 reviews

December 12, 2025

West Point Lincoln is very professional. Megan was our point of contact and she took care of us getting our service performed. Her dedication was very personable. Thanks Megan! More

by dougandastrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
December 06, 2025

West Point Lincoln has given excellent service to my car since I bought it in 2013. My car has some age on it but it runs perfectly. More

by JamesJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Felder
Report | Print
Dec 07, 2025 -

West Point Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2025

Very good experience with the service department and Megan who went way above to help us. More

by Jculrich23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Dec 02, 2025 -

West Point Lincoln responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2025

Service was really good. They took care of all my concerns. They were very courteous and accommodating. More

by Balander06
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
Report | Print
Dec 02, 2025 -

West Point Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2025

We had an enjoyable experience and left with a new Aviator. Service and sales personnel were very helpful. More

by dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil, Noel and the guy that went over the car with my wife
Report | Print
Nov 28, 2025 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 26, 2025

I absolutely recommend Lincoln vehicles versus other brands. Yes they may be a little pricey but the comfort and reliability of the vehicles is outstanding. This dealership has always treated me with re More

by Jeslz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Ola Adeola was outstanding.
Report | Print
Nov 28, 2025 -

West Point Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 19, 2025

Did a great job in accommodating me will my car was in the shop for a repair. More

by Lmkacal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Garza
Report | Print
November 19, 2025

Awesome experience, great customer service, all process was very professional and smooth for my very first time getting a vehicle from a dealer I'll do it again with them. More

by connydan18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald
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Nov 20, 2025 -

West Point Lincoln responded

Hi, it is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 14, 2025

Does not return calls promptly. Does not inform when software fixes are not yet available. More

by Candy
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 18, 2025 -

West Point Lincoln responded

Hello Candy, we appreciate your feedback and are working to ensure that we can capture as many opportunities as possible with our clients. The factory is continuously working on software issues and they try to perform as many updates Over the Air as possible because we know your time is valuable. These updates are necessary as we try and improve our processes. Again, we appreciate the opportunity and apologize for any inconvenience.

November 14, 2025

Each person is kind, explains well, has patience for questions, knowledgeable, provides a caring trust More

by Laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan, Marcus, receptionist-blonde, assistant- female brown hair
Report | Print
Nov 18, 2025 -

West Point Lincoln responded

Laura, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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