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West Metro Buick GMC - Service Center

Monticello, MN

4.6
41 Reviews

41 Reviews of West Metro Buick GMC - Service Center

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September 12, 2018

Great service department Online appointments scheduling is convenient. Detailed report at end of service appointment. Update on services needed and price quotes. More

by SANDRAK_411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 12, 2018

Probably will not come back. After the oil change, they put my Escape thru the car wash, during the process my wipers came on and got damaged. They did replace the wipers, which More

by BJFETZER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea what their names are but there were 2
Sep 12, 2018 -

West Metro Buick GMC responded

Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (763) 271-7800 at your earliest convenience. We hope to hear from you soon.

September 12, 2018

great service depoartment I had an oil-change and a couple of tires fixed. They ran into an issue with a tire pressure sensor would not work. So they asked if this problem was More

by DBROWN32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Tischner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Bruhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2018

Oil Change Appreciated the shuttle service when I dropped off my vehicle for service. I also received excellent customer service when I picked up my vehicle. I More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Tischner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2018

Appointment was on time. I had a appointment and that was on time. The visit was short, just oil change and tire rotation. The service was fast and the people were very friend More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
September 12, 2018

Service repair with loaner vehicle. Service repair was covered under warranty and Jamie confirmed the details. There was no cost to me and that was great, especially when I was given a l More

by JENNAMPOTTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 12, 2018

Awesome! The team at West Metro is just AWESOME. They always provide great service and I appreciate their honesty and attention to detail. I’ve been taken my More

by LAGNESEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Tischner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Bruhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
September 12, 2018

Always go above and beyond! I've had issues with my vehicle and West Metro and their staff have always gone above and beyond to make it right for me. I will always bring my vehic More

by SAMANTHARAEDEHMER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Tischner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Bruhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Reinking, Derek Meyers
September 12, 2018

Excellent Friendly fast and knowledgeable very informative of what the problem was and how they were going to fix what was happening to the gmc terrain. More

by JMON5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
September 12, 2018

Good if you've got the time to wait. The service for an oil change and wiper replacement took a little over an hour. I was a bit surprised that it took that long and when the gentleman c More

by TABITHAMACKENZIE73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Bruhn
2.0
This rating includes all reviews, with more weight given to recent reviews.