West Knoxville Chrysler Dodge Jeep Ram

While my salesman was very personal and friendly... I felt lied to on many fronts. They told me the sales price... the best they could do by the way... was $2,500 more than they were showing it for sale felt lied to on many fronts. They told me the sales price... the best they could do by the way... was $2,500 more than they were showing it for sale online... when I asked about this .... oh, I must have looked up the wrong vehicle..... really? All Jeep wranglers also come with a basic toolkit for removing the doors and such... I was told this wasn’t included with the price.... although the manual says multiple times that it it included and provided.... so my salesman said he would hit it for me out of his own pocket.... really? You can’t even remove the spare tire without this toolkit, as you have to remove the backup camera to get that tire off... and the manual says use the provided toolkit.... so what’s with lying to me about a $25 toolkit that’s provided. I also asked about a window storage bag, as I bought a soft top Jeep. Was told those were optional and mine didn’t come with one. Well,I can tell you what will kit come with the next vehicle from here... me. Although I bought the Jeep from them, I will never again, nor will I refer a friend to people who lie to me. I’m beginning to think all these things are provided, but they just sell them to you at additional costs. No more for me.done with liars. More

Tyler was the best in helping me get my van fixed. He also found that it was still under warranty. Very helpful will use again also found that it was still under warranty. Very helpful will use again More

Not able to get done what we needed but gave it his best shot! More than likely will be back soon when you have some used Jeeps in stock. shot! More than likely will be back soon when you have some used Jeeps in stock. More

In 2019 I bought a new Ram Promaster hightop van from this dealership. My salesman Pauli was and is a pleasure to deal with. Although they would have liked me to sign the deal the first day, they allo this dealership. My salesman Pauli was and is a pleasure to deal with. Although they would have liked me to sign the deal the first day, they allowed me to sleep over night on it. They are friendly and treat their customer right. I will buy from them again and highly recommend Pauli and the dealership. Ask for Pauli when you go in. You will not regret it. More

Jim Cogdill Dodge has always had quality service when I bring my car over for an oil change. They are friendly, thorough and very efficient. bring my car over for an oil change. They are friendly, thorough and very efficient. More

My first-ever service experience was ready, smooth and quick! From the lady who made my appointment to the service advisor - very courteous! Will definitely return in the future when needed. quick! From the lady who made my appointment to the service advisor - very courteous! Will definitely return in the future when needed. More

Mark Dean was an outstanding salesman. He has great knowledge of the vehicles and great to work with. Highly recommend him and the dealer and would go back again. knowledge of the vehicles and great to work with. Highly recommend him and the dealer and would go back again. More

I was hesitant to order a vehicle from the factory but both Carson and Brad made sure I was updated on the status of my order at all times. Both very patient as I have no patience whatsoever. Both very pe both Carson and Brad made sure I was updated on the status of my order at all times. Both very patient as I have no patience whatsoever. Both very personable and professional and gave me a great deal to boot. I would not hesitate to do business with them in the future. More

Excellent service from both parts and service departments. They had the aftermarket part I was looking for in stock, and installed it within an hour. Very pleased!! departments. They had the aftermarket part I was looking for in stock, and installed it within an hour. Very pleased!! More

I had an appointment for Quick Lube Service and Vehicle Alignment. Even though I arrived after my scheduled time , the Service Writer processed me in. Everyone was friendly and saw that I was comfortable w Alignment. Even though I arrived after my scheduled time , the Service Writer processed me in. Everyone was friendly and saw that I was comfortable while waiting. I left the dealership ahead of schedule and felt very satisfied with my experience. More