West Kendall Toyota - Service Center

Horrible service experience Toyota customer service case# 1605242103 Got my car in for a check engine light. Agreed to pay 89 dollars for diagnostic. Diagnostic came back wit Toyota customer service case# 1605242103 Got my car in for a check engine light. Agreed to pay 89 dollars for diagnostic. Diagnostic came back with bad O2 sensor and one bad ignition coil. Repaired only O2 sensor under warranty. Service advisor Rene Chauvet was not aware that O2 sensors were covered under warranty and if I do not further ask him to research he would of never told me it was under warranty . I had to called him back in order for him to research this after he was saying it was not covered by warranty. Lack of warranty knowledge or is the dealer trying to make money? When it came time to pick up my car it now had not only the check engine light on but also the traction control off light on. When I told Rene the car did not come in with a traction control light on he said this is normal and that he did not check to see if it was on or not when I brought the car in. Again lack of knowledge from the service advisor. They took the car in to turn off the traction control light and when the car come back I finally get on it to leave the pace and I hear a bad sound from the engine. When I open the hood the check I notice the intake/air box where the air filter goes was completely open! Unacceptable practices of returning a car with the intake air box open. For a second time I had to wait for the car to go back in into service. Very bad experience and lack of knowledge at this service center. I did submitted a case with Toyota USA and I referenced this number at the top of my review. More

Best Service center for toyota i've been to! I have met my service advisor luis a few years ago and everytime I go in for service he's always attending me and taking care of my car the same day w I have met my service advisor luis a few years ago and everytime I go in for service he's always attending me and taking care of my car the same day without appointments. He accepts most of the outside coupons I recieve and throughout the years several issues have arised that he has always come up with a answer or provided the information I needed to make a sound decision. I love this service center and would recommend to anyone! More