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22 Reviews of West Kendall Toyota - Service Center
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May 24, 2024
Bought a new Tundra capstone here. The salesmen tried to convince me it got 40 miles to the gallon, common sense tells you it don't! I ended up buying it and ot was way overpriced, b The salesmen tried to convince me it got 40 miles to the gallon, common sense tells you it don't! I ended up buying it and ot was way overpriced, but pressure from the wife convinced me to buy it. Damaged a tire 3 months ago they changed it because it had road hazard coverage. On the way home the center cap came off the rim. I went back and complained to them, they said they would order a new one and call me. 2 months later still do not have it. But the problem lies in the service manager, I have contacted him well over 6 times left him voice mails, and other people have sent him emails he will not contact me back. I will be contacting corpratie about how bad this dealership is. I didn't mention any names here but I will during the coprate call! More
by jspicer1965
Employees Worked With
Stephen Paredes
April 17, 2024
Terrible service, I won't come back here again. I just returned from West Kendall Toyota, supposedly I had an appointment for today at 7 in the morning and I was the first to arrive there, they di I just returned from West Kendall Toyota, supposedly I had an appointment for today at 7 in the morning and I was the first to arrive there, they did not respect my order of arrival, nor the appointment I had and they sent me to line up at an office with several people in front that I don't know where they came from......, when I explained to the young woman who was there, she practically told me that that was not her problem..., this is a total lack of respect for customers Because if you have an appointment for 7 in the morning, the time the service opens, you assume that you will be attended to at that time. More
by Lars0819
Employees Worked With
February 09, 2024
had service for toyota tacoma for the first time and lost the back liner,went to service department personally stated they will look into it but no response, second foolow up lately still no response. i dont the back liner,went to service department personally stated they will look into it but no response, second foolow up lately still no response. i dont have actual prrof that somebody stole it in the service department but notice it was gone after the service More
by morajeky
Employees Worked With
August 04, 2023
Terrible service. They made a mistake with my battery warranty, after a complaning the Service Manager offer me a call back and she never did. We called again and the They made a mistake with my battery warranty, after a complaning the Service Manager offer me a call back and she never did. We called again and they did the same. They are super irresponsable More
by Gisela Fernandez
Employees Worked With
February 07, 2023
Brought my car for a repair by phone the guy that sold us the truck. told me it was going to take 1 to 2 hours max, when I got to the dealer, they told me it would about 3 hours, it took more like 5 hours t the truck. told me it was going to take 1 to 2 hours max, when I got to the dealer, they told me it would about 3 hours, it took more like 5 hours to get the repair done, they were very unprofessional, I would not recommend this dealer at all! More
by Rossie101099
Employees Worked With
Daniel
August 19, 2022
Amazing service - arrived at appointed time for my scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and b scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and both times he has been amazing. Was out at the promised time (less than an hour from the time I arrived). Both the drop off and waiting areas are spotless. Highly recommend. More
by Martha
Employees Worked With
Craig Koning
August 06, 2022
Terrible service, the treatment is horrible and the wait is endless, because they talk inside the office. I made an appointment and I was attended by Kennped Landaeta, his treatment was indolent and withou is endless, because they talk inside the office. I made an appointment and I was attended by Kennped Landaeta, his treatment was indolent and without desire to work. We ended up not doing the oil change. It was a horrible experience More
by Cary
Employees Worked With
Kennped Landaeta
January 15, 2022
This is the worst dealer. We left our Truck in service for 7 days and nothing got fixed. Refused to fix a bad fuel pump because the truck had an aftermarket LED light bar. Oil change that was supposed to for 7 days and nothing got fixed. Refused to fix a bad fuel pump because the truck had an aftermarket LED light bar. Oil change that was supposed to get done didn't get done either. Service Advisor Alvaro is incompetent and a liar. Everything he said was a lie as our dash cam footage proofs. The dealer allowed me to go into my truck to replicate the problem for them after 3 days of being there and didn't advise me untill after the fact the technician that has just worked on it Tested Positive for Covid-19. putting me and my family's health at risk. The technicians I spoke with have no product knowledge, were rude and provided misinformation. I know this as im a ASE Certified Master Technician my self. As well a Ferrari/ Porsche /Maserati /BMW CERTIFIED Technician. As a High end vehicle Mechanic shop business owner for over 15 years, it is clear when this Dealer is lying and refusing to fix a problem by providing every excuse in the book and shifting blame. I gave them multiple chances to make the situation right even Speaking with the Service Manager Karina directly and nothing got done. She stood behind her Service advisors lies, technicians incompetence and gave us back our broken and potentially dangerous truck unfixed. To add insult to injury, they charged us a $160 diagnostic fee that the service advisor told us we wouldn't have to pay as the fuel pump was covered under the trucks Drive train warranty when we dropped it off. After this experience we have canceled our order for the 2022 Tundra and our TRD Pro 4runner order. WEST KENDALL TOYOTA gives the Toyota brand a bad name. I would advise you to do business elsewhere. More
by Fernidant P
Employees Worked With
ALVARO, KARINA, ALEXANDER
November 14, 2021
I am very happy with the way Kennped Landaeta from the service adviser treated me, respectfully, helpful he always contacted me on service updates. Very professional.Thanks. service adviser treated me, respectfully, helpful he always contacted me on service updates. Very professional.Thanks. More
by cutlerbay2017
Employees Worked With
Kennped Landaeta
June 28, 2021
This is the worst service I ever hadThey took 2 1/2 This is the worst service I ever had They took 2 1/2 hours for a 5 minutes oil change Unable to give you information about your car You rather go t This is the worst service I ever had They took 2 1/2 hours for a 5 minutes oil change Unable to give you information about your car You rather go to another place for maintenance More
by Jsberry58
Employees Worked With
