West Houston Volkswagen

Best VW Dealership in Houston. Worth the drive to West Houston. nothing negative to say what so ever. no hidden BS dealer add-ons. if you want extras, they will add for you - they do not automatically add Houston. nothing negative to say what so ever. no hidden BS dealer add-ons. if you want extras, they will add for you - they do not automatically add $2,000 worth of BS add-ons to every car on the lot like some places. nice, honest people. looking forward to working with them again. More

I have been in different dealers and it is the first time in a VW dealer and it was a great experience Michael Schwartz made the whole process very easy and fast. He was very honest in his offer and I app in a VW dealer and it was a great experience Michael Schwartz made the whole process very easy and fast. He was very honest in his offer and I appreciated his help I would definitively recommend Michael and the dealer. I am also very pleased with the car and actually it exceeded my expectations Excellent without a doubt More

I had no credit and Russ Ali helps me for 6hrs and pulled every string he could to get me a great deal.i did ALOT of research on this vehicle and I'm very satisfied with the price and cooperation from this d every string he could to get me a great deal.i did ALOT of research on this vehicle and I'm very satisfied with the price and cooperation from this dealer ship.thanks a lot Russ!!!! More

Karla cruz very rude. Car was worse after being fixed and she dismissed new warning lights the second I started the car as being part of some mystery sensor that was nothing to worry about, but could be fixe she dismissed new warning lights the second I started the car as being part of some mystery sensor that was nothing to worry about, but could be fixed for an additional 350.00. What a joke. Dealership not bad at all, just don't deal with karla cruz...especially over the phone. More

This dealership reneged on an agreement to provide me with a rental car for test purposes prior to purchasing. I was told by a service agent that I could rent the car for seven days, yet this afternoon a with a rental car for test purposes prior to purchasing. I was told by a service agent that I could rent the car for seven days, yet this afternoon afternoon after three days, I received a threatening call demanding the loaner car back. Keeping in mind that this shoddy dealership took my credit card for me to rent and not simply borrow the car, I cannot fashion how they would become so hostile. If their service agent who rented me the car was at fault, I most certainly should not held culpable. I will be purchasing my new VW from Momentum and will NEVER, EVER recommend that anyone visit this dealership. They are unethical at best and illegal at worst. More

Great service, very prompt. I knew the car I wanted and the price I could afford and they completely worked with me to make that happen. the price I could afford and they completely worked with me to make that happen. More

It does make a big difference on which dealership you go to. I am an expat who recently moved to Houston. All the dealers I went to tried to take advantage of the fact that I don't have credit history in th to. I am an expat who recently moved to Houston. All the dealers I went to tried to take advantage of the fact that I don't have credit history in the US. One dealer had me waiting for 2 weeks to get financing approval, and even after 2 weeks they renege on the initial terms of our agreement. I then went to West Houston VW looking to lease a 2012 Jetta GLI, and within 2 hours, Kurt Houser had leased me a 2013 CC for substantially less than what I would have paid for the Jetta. No runaround and no BS. More

I have been working with this dealership for 3 years now. I just bought my 3rd car with them this past week. Very nice and friendly people. You are treated as a real customer. No pushy people trying to sell I just bought my 3rd car with them this past week. Very nice and friendly people. You are treated as a real customer. No pushy people trying to sell stuff. I do recommend. More

This review has been prepared after a 6+ month ownership of 2 VW Golf TDI’s and service experience at West Houston VW. I purchased a brand new VW Golf TDI, prior I conducted extensive research, online as of 2 VW Golf TDI’s and service experience at West Houston VW. I purchased a brand new VW Golf TDI, prior I conducted extensive research, online as well as calling all dealerships within the greater Houston area. Not only was the price set by West Houston VW’s sales manager MUCH lower than all competing dealers, their straight forward and honest approach including all fees and taxes over the phone was a delightful experience compare to the phone tag hassle from the competition. After arriving, I spoke to internet sales person Doug Atkins, he knew I wanted a Golf TDI, went on a short test drive, and completed the deal within 1 hour. No re-negotiation or hassle. I was in and out of West Houston VW within 3 hours that includes the test drive, some small talk and completing paperwork. My wife was set to purchase the same car Golf TDI within a few days as well. Same deal BEST price and service from West Houston VW. Now after a few months of ownership some problems came up that were caused from Houston’s dirty roads, rock shattered the side window that was kicked up by a dump truck, a object destroyed the front fog light. Both times the car was brought in for service to West Houston VW. Reggie Walker the service Advisor went out of his way to provide proper service in a timely fashion, but also ensured we would receive a loaner car at no charge to us. Something you will not find at the other dealers unless you have warranty work done and they are required to provide a loaner car. I needed a alignment shortly after, shopped around and found a coupon at a competitors website, called Reggie Walker and he honored the same price. I am stunned at West Houston’s VW service their staff and aim at perfection. Not everything is perfect in Life and I am certain that is true for West Houston VW as well, but they try very hard to make it right and live up to their slogan “Really really happy customers” , I assure you I am and have not been let down. D&D Truly really really happy customers of West Houston VW More