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West Houston Volkswagen
Houston, TX
102 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 102 reviews
April 13, 2013
I don't understand why there are Volkswagen I don't understand why there are Volkswagen promotions and they are never Willing to offer or honor that. If you want to go for the service to your c I don't understand why there are Volkswagen promotions and they are never Willing to offer or honor that. If you want to go for the service to your car definitely go to this place but if you want to buy a new car think twice.I'm not buying again from them. I have plenty of experience I got two cars with them and they never were trying to give us good deals with the cars More
by Vickvu
Employees Worked With
Jason
March 10, 2013
Ms. Cruz is the service person that takes care of me when my GLI needs service. She is always very kind and professional and I appreciate her dedication to her customers. If I or one of my family members wer my GLI needs service. She is always very kind and professional and I appreciate her dedication to her customers. If I or one of my family members were in the market for a new vehicle, I would purchase from this dealership because of Ms. Cruz. Thank you Ms. Cruz for taking care of me. More
by Yauco10
Employees Worked With
Ms.Cruz
February 22, 2013
Service is always great at West Houston VW. I appreciate how Nikki Benoit takes good care my car and keeps me updated on any developments that may arise. Larry is always a great help as well. I have been go how Nikki Benoit takes good care my car and keeps me updated on any developments that may arise. Larry is always a great help as well. I have been going to this dealer for ten years and it is the best dealer in town. More
by texasluz
Employees Worked With
Nikki Benoit
December 18, 2012
Best VW Dealership in Houston. Worth the drive to West Houston. nothing negative to say what so ever. no hidden BS dealer add-ons. if you want extras, they will add for you - they do not automatically add Houston. nothing negative to say what so ever. no hidden BS dealer add-ons. if you want extras, they will add for you - they do not automatically add $2,000 worth of BS add-ons to every car on the lot like some places. nice, honest people. looking forward to working with them again. More
by claffeyryan
Employees Worked With
Doug Atkins
December 04, 2012
I have been in different dealers and it is the first time in a VW dealer and it was a great experience Michael Schwartz made the whole process very easy and fast. He was very honest in his offer and I app in a VW dealer and it was a great experience Michael Schwartz made the whole process very easy and fast. He was very honest in his offer and I appreciated his help I would definitively recommend Michael and the dealer. I am also very pleased with the car and actually it exceeded my expectations Excellent without a doubt More
by Oevp1
Employees Worked With
Michael Schwartz
November 14, 2012
I had no credit and Russ Ali helps me for 6hrs and pulled every string he could to get me a great deal.i did ALOT of research on this vehicle and I'm very satisfied with the price and cooperation from this d every string he could to get me a great deal.i did ALOT of research on this vehicle and I'm very satisfied with the price and cooperation from this dealer ship.thanks a lot Russ!!!! More
by Allen Mariscal
Employees Worked With
Russ Ali
November 04, 2012
Karla cruz very rude. Car was worse after being fixed and she dismissed new warning lights the second I started the car as being part of some mystery sensor that was nothing to worry about, but could be fixe she dismissed new warning lights the second I started the car as being part of some mystery sensor that was nothing to worry about, but could be fixed for an additional 350.00. What a joke. Dealership not bad at all, just don't deal with karla cruz...especially over the phone. More
by rb83
Employees Worked With
karla cruz
September 18, 2012
This dealership reneged on an agreement to provide me with a rental car for test purposes prior to purchasing. I was told by a service agent that I could rent the car for seven days, yet this afternoon a with a rental car for test purposes prior to purchasing. I was told by a service agent that I could rent the car for seven days, yet this afternoon afternoon after three days, I received a threatening call demanding the loaner car back. Keeping in mind that this shoddy dealership took my credit card for me to rent and not simply borrow the car, I cannot fashion how they would become so hostile. If their service agent who rented me the car was at fault, I most certainly should not held culpable. I will be purchasing my new VW from Momentum and will NEVER, EVER recommend that anyone visit this dealership. They are unethical at best and illegal at worst. More
by midtownhoustonguy
Employees Worked With
Loaner and rnetal car agent
August 07, 2012
I went is to take care of a recall on my VW Touareg and when i got there i left them to do their thing and so i sat in the waiting room until they were done. When they were done i got in and as i pulled ou when i got there i left them to do their thing and so i sat in the waiting room until they were done. When they were done i got in and as i pulled out of the dealership onto the feader, i noticed a nig chip in my brand new windshield! I immediately turned around and wasnt gone for more then 1 minute. I grabbed Chris and showed him and and explained to him the windshield was only 2 days old and he said "there is no way that happened here and im not going to put a new one in" I know for sure this wasnt there before i went there so later when me and my girlfriend went out she asked how the window got damaged which i knew right then and there it wasnt anything to do with me. I called Buddy the manager of the location and explained what happened to him which he sided with Chris. I told him to pull the camera footage of his service bay and he said they dont have cameras. I asked him if he had a thief for a mechanic or a car fell off a rack or even 3 cars came up missing during the night that he had no cameras to find out who did it?!?! I have NEVER heard of a dealer, especially an established one not having some kind of video survelance! If its true and they dont i would suspect its so they cant be held liable for crap like this! These guys are a total scam i wouldnt go back to this dealership nor refer anybody to it. It sucks i went in for a recall and came out needing a new windshield. The hole is so deep it wont pass inspection. I should have stuck with Momentum VW but because it was close to the house i chose convenience over quality. More
by kidder
Employees Worked With
Chris and Buddy
