West Houston Volkswagen

HORRIBLE, INEPT, PATHETIC SERVICE DEPARTMENT. PLEASE DON’T LET THE 4.6 STAR RATING FOOL YOU – THAT ONLY APPLIES TO SALES – NOT THE SERVECE DEPARTMENT!!!!! First and foremost if I could have given PLEASE DON’T LET THE 4.6 STAR RATING FOOL YOU – THAT ONLY APPLIES TO SALES – NOT THE SERVECE DEPARTMENT!!!!! First and foremost if I could have given them negative five stars I would have. After completing maintenance to my vehicle, VW went against my wishes (as I had given them in previous services) and washed my car. I came to pick up my vehicle and found it covered in soapy residue from the car wash. While this didn't anger me, it frustrated me - isnt the goal to clean the car, not leave it dirty? What did anger me was when I opened my trunk later that night, I found TWO 8 in long starches that corresponded perfectly with streak of the soapy reside. Upon further investigation of my car, I found it littered with these types of scratches. When I informed West Houston VW, I was told to bring my car in to have it looked at. What a waste of time, the Service Manager (I only use manager in the sense it is his official title - not how he handled the situation) CHRIS ASSELIN basically called me a liar about the scratches and proceeded to grandstand that his employees (the same ones who washed a car a left it covered in soapy residue) were in capable of this type of incompetent workmanship. He proclaimed that they used leather chamois to wash the car – even the weekend warrior car wash guy who has watched ONE detailing video knows better because THEY SCRATCH AND LEAVE SWIRL MARKS IN YOUR PAINT. The ONLY reason why they even attempted to rectify the situation was because they didn’t want the negative feedback scores from the survey I submitted. CHRIS ASSELIN told me to bring in the car, that he would have his make ready team polish out the scratches that there is no way his team caused just to appease me. When you think polish out, you assume that they are going to remove (or polish out) the trace of the scratches. NOPE, the either didn’t do a thing, or just put a little wax on the car to try and soften their appearance. Once I submitted this to VW care, they said our hands are tied and the GM won’t return any correspondence. So if you are dead set on a VW, NEVER EVER EVER bring your car in to have it serviced. They will damage your car and leave you holding the bill…VW Care wont do a thing. YOUR ONLY RECOURSE is litigation….GUESS WHAT West Houston VW – A picture is worth a thousand words. And pictures of the before and after – DO HOLD YOU ACCOUNTABLE for damage to my car …MR. Asselin. PLEASE BE SMART AND DON’T BUY A VW – Makes Comcast’s Customer Service look phenomenal by comparison. More

great sales experience Just purchased a '14 Jetta. Couldn't be happier with the experience. No pressure, fair price, and great rate. Was shown several options. Took the time Just purchased a '14 Jetta. Couldn't be happier with the experience. No pressure, fair price, and great rate. Was shown several options. Took the time to listen to my needs and concerns. More

Went here as a result of a referral. Bad experience from the minute I entered. The sales guy was rude, nasty and sacastic. They really need to find young dynamic people with good customer service skills as the minute I entered. The sales guy was rude, nasty and sacastic. They really need to find young dynamic people with good customer service skills as sales people. Not only did the guy insult me, but also made caustic remarks about everything me and my wife said. I would NEVER ever go here again for buying a pre-owned car. There are other dealers who are way better than these guys..DO NOT GO here!!! More

This guy was friendly and most importantly genuine. He told everything with all honesty and tried his best to get me a good deal. He was never rude and exuded passion for selling cars. I will call him a R told everything with all honesty and tried his best to get me a good deal. He was never rude and exuded passion for selling cars. I will call him a Rockstar!! try to look for him because he is genuine and will do everything to earn your business. Best part about him, he greets every time with a pleasant smile.Best sales person ever! More

My wife and I purchased a 2013 Jetta from West Houston Volkswagon and we are very satisfied with the car as well as the service we were provided. Our salesman Marco Perez was very kind and personable and Volkswagon and we are very satisfied with the car as well as the service we were provided. Our salesman Marco Perez was very kind and personable and did his best to make sure we received everything we were looking for. West Houston Volkswagon will definitely be where we buy our next Volkswagon! More

Marco Perez provided me with excellent service when I was looking to get a VW Tiguan. He was polite, courteous and went out of his way to try to make me feel comfortable without being pushy. I found a differ looking to get a VW Tiguan. He was polite, courteous and went out of his way to try to make me feel comfortable without being pushy. I found a different used vehicle elsewhere eventually but if I were to purchase a brand new VW, Marco would be the first person I would turn to. Keep up the good work ! More

Few days ago my wife and I went to the dealership and we left after closing time. When we where leaving, the gate was closed. Manager "Mario" was the last one to leave but, he left us inside the dealership, left after closing time. When we where leaving, the gate was closed. Manager "Mario" was the last one to leave but, he left us inside the dealership, in our car, until somebody came to open the gate 30 minutes later. He should stay until the other person came to open the gate. What we would do if the other person did not show up? Manager showed poor manager skill, no experience, poor customer service. He just left and did not care about us. Bad experience. More

I don't understand why there are Volkswagen I don't understand why there are Volkswagen promotions and they are never Willing to offer or honor that. If you want to go for the service to your c I don't understand why there are Volkswagen promotions and they are never Willing to offer or honor that. If you want to go for the service to your car definitely go to this place but if you want to buy a new car think twice.I'm not buying again from them. I have plenty of experience I got two cars with them and they never were trying to give us good deals with the cars More

Ms. Cruz is the service person that takes care of me when my GLI needs service. She is always very kind and professional and I appreciate her dedication to her customers. If I or one of my family members wer my GLI needs service. She is always very kind and professional and I appreciate her dedication to her customers. If I or one of my family members were in the market for a new vehicle, I would purchase from this dealership because of Ms. Cruz. Thank you Ms. Cruz for taking care of me. More

Service is always great at West Houston VW. I appreciate how Nikki Benoit takes good care my car and keeps me updated on any developments that may arise. Larry is always a great help as well. I have been go how Nikki Benoit takes good care my car and keeps me updated on any developments that may arise. Larry is always a great help as well. I have been going to this dealer for ten years and it is the best dealer in town. More