West Houston Volkswagen

Purchase of new 2018 Golf R Dealership had great friendly atmosphere and everyone seemed upbeat and happy working there. Sallam Batniji made the deal happen. I knew my chances we Dealership had great friendly atmosphere and everyone seemed upbeat and happy working there. Sallam Batniji made the deal happen. I knew my chances were slim given the high demand and low availability. Everyone from the sales guy, internet guy, finance and closing was smooth and treated with respect. I find this hard to find In Houston and glad it still exists. Give VW West Houston a visit if your looking for new or used car. Their new model line up is very impressive. Thank Daniel More

lies, lies, lies plain and simple: the were willing to give me $4500.00 less than the blue book value. can you believe that. wolf in sheep clothing no misunders plain and simple: the were willing to give me $4500.00 less than the blue book value. can you believe that. wolf in sheep clothing no misunderstanding when you are not rich, you are trying to get a deal not sucked into one. very disappointed More

Friendly and helpful...!! I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase toda I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase today, we will be buying from West Houston Volkswagen. More

Changed I had a disagreement with this dealership and after much back and forth it was handled to my satisfaction. I am removing my previous comments. I had a disagreement with this dealership and after much back and forth it was handled to my satisfaction. I am removing my previous comments. More

13 Years of Excellent Service! I have been coming to this location for 13 years. The people from the top down are awesome. Every time I go in I'm greeted like family and it never ch I have been coming to this location for 13 years. The people from the top down are awesome. Every time I go in I'm greeted like family and it never changes. All of the employees are kind and helpful Very refreshing More

I love West Houston Volkswagen West Houston Volkswagen is the most trust worthy dealership. We have purchased several cars from them and have never walked away feeling like we have West Houston Volkswagen is the most trust worthy dealership. We have purchased several cars from them and have never walked away feeling like we have been schamed. We live in Bay City Texas and travel 72 miles to buy and get service from them. They do a great job More

Great experience Very honest and hard working employees! Clean and inviting. Great deals on purchase and services. I felt special from the minute I walked in. Would r Very honest and hard working employees! Clean and inviting. Great deals on purchase and services. I felt special from the minute I walked in. Would recommend to anyone looking for not only a great deal but the excellent service also. More

Service One of the best dealers I have ever been too. Excellent dealer. Would highly recommend Very helpful and considerate Sales staff were great and One of the best dealers I have ever been too. Excellent dealer. Would highly recommend Very helpful and considerate Sales staff were great and showed me everything about my car More

Sales Experience with recent 17 Golf Alltrack Purchase Let me separate this review into two sections should anyone from West Houston VW care to read this and or respond. This is a long, but detailed and t Let me separate this review into two sections should anyone from West Houston VW care to read this and or respond. This is a long, but detailed and thorough review. I recently purchased a 2017 VW Golf Alltrack S from this dealership just before Thanksgiving 2016. After going through their sales process and now just attempting to do my "complimentary follow up appointment" (more on that in a minute) to make sure I was completely satisfied with my purchase, here are my thoughts: ***SALES*** I worked with Kyle Ford who I would rate at 4.5 stars for his work and service for me during the entire sales process. This dealership seems to pride itself on it's own researched discounted best value when you look at their car listings. I apprecieate that this discount's fine print is placed on the bottom of their website to further detail how they "give" you this discounted price. Unfortunately, it can be gray and vague enough to almost mislead as in my case, but that's part of the new car purchase negotiation. Moving past that, Kyle provided great communication and assistance with everything needed from setting up the appointment, to test driving the cars, to talking numbers. The only small let downs were two things. One, when I showed I was serious about purchasing and asked to see a full breakdown, I kept getting the same generic price sheet that simply read MSRP, discount, TT&L, Final Price and then some generic terms that he admitted were based on average credit for financing even though, by his request, I had pre-submitted my information to be pulled/checked ahead of coming in to have all my real numbers ready to show me their best shot. It wasn't until 3 attempts later with the same generic sheet of numbers that the Sales Manager came in (can't remember his name at this time) who finally showed me the breakdown sheet I had been asking for saying that the sales staff weren't allowed access to that, only managers. I'm sorry, but I thought y'all were a "Sales Team"? If that were the case then he could have come in a lot sooner and saved some time. I was up front about looking at both lease and purchase options as well as that I average a 60 mile commute a day. I required seeing this number breakdown sheet because, Two, they extremely low balled my trade in. While I know dealers of any kind will try to shoot low for a trade in so they can make a profit, $5-6k off the suggested resell for a dealer was very steep. Fortunately, we worked that issue out to, but it still added additional time to the entire process unnecessarily. Kyle did make up for it at the end a bit by working with me to schedule my "complimentary follow up" appointment for Jan. 2nd 2016 when I was off from work for the New Year. At this point I had been at the dealership almost 6 hours and was running behind to meet family for dinner, so he quickly helped me with the basics of the car and I left. All things considered, Kyle himself, was great and I would buy from him again as it appears most of the issues I ran into were the typical car sales tactics that are more likely pushed down from upper management than within his control. More

Attempted to do complimentary new car service appt. Let me separate this review into two sections should anyone from West Houston VW care to read this and or respond. This is a long, but detailed and t Let me separate this review into two sections should anyone from West Houston VW care to read this and or respond. This is a long, but detailed and thorough review. I recently purchased a 2017 VW Golf Alltrack S from this dealership just before Thanksgiving 2016. After going through their sales process and now just attempting to do my "complimentary follow up appointment" (more on that in a minute) to make sure I was completely satisfied with my purchase, here are my thoughts: ***SERVICE*** Fast forward a little over a month to today when I was scheduled for my "complimentary follow up" service appointment. Prior to today, I had called and verified my license plate and registration/inspection sticker had arrived. Given that I needed to setup the new plate with the toll road authority and they showed to possibly be closed Monday Jan. 2nd for the New Years holiday like I was, I went by Saturday Dec. 31st to pickup my plates and note with Service a few things I had noticed to be checked. Picking up the license plates was easy enough and I installed them myself without any issues. I then spoke to a service advisor gentleman about my three issues/questions that I would like checked at my appointment Monday Jan. 2nd at 10 AM that Kyle in sales had setup for me a month previously when I purchased the car. These three items were: one, a rattle had developed in the rear of the vehicle; two, the car for the first 1k miles or so sometimes had issues deciding between 1st and 2nd gear during acceleration, which when it occurred I used a scan tool I own to check for any codes and received varied intermittent codes thrown that I logged to show service at the next visit as turning the car off and then back on seemed to temporarily fix it; three, the dash making a motor whirring noise in the dash for a minute or two everytime I shut the car off, which I believed to be probably normal given it's frequency and consistency but was curious as to what it exactly was. The gentleman quickly noted my comments and stated my appointment was set and that I was assigned to Nicole Benoit. Happy to have provided this updated information so as not to blind side Nicole two days from now on Monday, I went home. I returned and pulled into the service drive Monday promptly at 10 AM with right at 2500 miles on it mostly highway from my 60 mile commute previously mentioned. I then walked in and stood in front of Nicole at her desk. I was given a subtle glare and no greeting initially. She looked, as best as I could tell, like she was already very stressed, frustrated, and tired even though service had only been open 3 hours since 7 AM. No matter, everyone has their off days and or things to deal with. I provided my name with which she checked and could not find me in the system. She then broadened her search and found my appointment had somehow been moved to tomorrow, Tue. the 3rd at 10 AM. This wouldn't work as I would be at my job which is on the opposite side of town. I calmly explained that the appointment was setup over a month ago. She replied roughly that she wasn't sure what happened but there was nothing she could do, and that the best that she could do was try to squeeze it in sometime that afternoon. As I intended to wait on my vehicle, this wouldn't work as I had other errands to run that day. She then began going through my short list trying to explain that due to my car being a brand new model, it required a specialized tech to diagnose and repair it. Furthermore, she continued to say that any of the rattle issues would be charged to repair. I tried to explain that I was told the point of the follow up appointment was to address any concerns with this BRAND NEW CAR I had just purchased. You don't need a specialized tech to find and fix a rattle, not taking into account everything in this new model is reused from other models that have been around 2-3 years now. Nope, was sternly told to basically pound sand and wait all day or reschedule with no sincere apology or the like. Additionally, she stated that the complimentary visit was for and I quote "people and cars with, like, 200-300 miles, not 2500". When I asked that I thought VW, like pretty much every manufacturer, offers a 12k mile or 1 year basic bumper to bumper to address things like this not including wear items, she responded flatly "nope". I will have to go back and double check my owners manual to confirm, but that's just a rotten deal either way considering my last two hyundais had a few rattles that were promptly and immediately fixed without issues. Might I add that through this whole process there wasn't a smile or concern, just frantic frustration shown. At this point, I couldn't wait all day and did not know a good date to reschedule, not that it would appear to matter anyway, so I just cancelled the appointment and left. So, for Service I give them a 1 star since I couldn't get past the wall of Nicole Benoit to even attempt to receive services in the first place. Maybe she should consider taking some time off to cool down before she chases away a good amount of business. Checking Google reviews, it would appear I am not the only one that has received this level of disservice from her. Oh well, as for me, I will take my service business to another dealership in town. More