West Houston Volkswagen

Highly recommend I am so happy with my new Atlas, if you looking for a new or use car you need to go with Lori she is not the sale team that is pushing you to buy, whe I am so happy with my new Atlas, if you looking for a new or use car you need to go with Lori she is not the sale team that is pushing you to buy, when i talked to her she explained to me the whole process and let me decided, I am from Dallas and drove 4.5 hours because I couldn’t find a good sell person in my area, Lori know what a word means and I am so happy everything works out. If you looking to buy a car Lori is the way you need to go. More

Worst customer service... after we have been loyal customers Service/parts Manager (I only use manager in the sense it is his official title - not how he handled the situation) CHRIS, is nowhere near having the Service/parts Manager (I only use manager in the sense it is his official title - not how he handled the situation) CHRIS, is nowhere near having the attitude of a manager very rude basically saying Im lying about having bought my Vw car battery there because to begin with it has some letters on it that only They should have possession of. The battery just lasted a little over a year and a half and that is why I am going back to get a replacement. He didn’t even bother checking his system to find a receipt for us since we don’t have it... he kept saying nobody of his employees could have sold it to me so again he was insinuating that I stole it from there?! We gave him specific month and year when we bought it so he can check his cameras or his system easily, for proof, but something was keeping him from even wanting to check. He says his cameras can’t go back two years and there was no way he could find a receipt in his system for 2017... with this technology it is impossible to believe. It has been such a bad experience after being a customer year after year to get our oil changes since we bought our VW. Something is very fishy in that location.. his face said it all. Won’t ever go back. More

Service Center Employees I took my car to your dealership and will never go back the staff was very polite but it was heartbreaking to see the employees without AC in this Tex I took my car to your dealership and will never go back the staff was very polite but it was heartbreaking to see the employees without AC in this Texas heat. They were soaked with sweat What kind of owner does not value his employees enough to give them AC at least during the summer!!!!! Not enough profits to share a little! Wow More

My go-to dealership for VW’s This is my 10th VW since 2006 and I purchased 8 of them right here at West Houston Volkswagen!! Lorie Haines was my salesperson for the last 2 bou This is my 10th VW since 2006 and I purchased 8 of them right here at West Houston Volkswagen!! Lorie Haines was my salesperson for the last 2 bought in January & May of 2019!! Great deal in January so I came back for another car in June!! I'll definitely be back when I'm ready for a new car in a few months!! More

Great Experience We had such a great experience at West Houston Volkswagen! Ms. Lorie came out to greet us right away and was SO helpful and knowledgeable about the ca We had such a great experience at West Houston Volkswagen! Ms. Lorie came out to greet us right away and was SO helpful and knowledgeable about the cars. She was extra sweet and patient with me and my Mom. I ended up going home with a super cute Tiguan SE and I could not be more happy with it. We got a smokin' deal and Lorie made the process so smooth and enjoyable. She even put a big bow on it and let me pose for a picture. Overall definitely recommend! More

dishonest sales Because my current lease with VW is expiring in September 2018 I started looking to enter a new lease in July. I have a 2015 Passat Limited Edition l Because my current lease with VW is expiring in September 2018 I started looking to enter a new lease in July. I have a 2015 Passat Limited Edition leased from VW Clear Lake, where I live by, and have been very happy with it. I test drove a 2018 Passat SE and liked it a lot, but the price presented was a lot higher than I wanted. So I searched internet hoping to get a better price. West Houston VW’s sales rep Saad Rahmani contacted me by email and text. After I explained to him what I was looking for and my budget, he said he could get close to my current lease price, which is $300 per month for 36 months lease with $0 down, on a Passat S, a Jetta or Tiguan Limited. He invited me to see him. I drove one hour from Clear Lake to West Houston VW in Katy to meet him on 7/31. After going through the same old sales negotiation acts a few rounds for 2 hours, I signed the lease for a Tiguan Limited S for $305 per month for 48 months because I trusted his words that this was the best price I could ever get that they were losing money on this deal. I had to drive away the new Tiguan Limited and left my Passat in their parking lot because I could not drive two cars at the same time. I could not wait to tell my colleague about the exciting new car but was only shocked to learn that her family leased a 2018 Tiguan SE from the same dealership in February for $258 per month for 36 months with $1650 down only. I expressed my shock and disappointment to Saad three days later when I went back to the dealership to pick up my Passat. He said because each month the incentives given are different also interest rates have been going up I should not compare these two prices this way and I really got the best deal. I told myself to trust his words again. However, the real shock came a few weeks later when I visited VW Clear Lake on 9/6 to discuss options for my expiring lease on the Passat - I learned that day that Tiguan Limited requires “Premium Gas Only”! Nobody at West Houston VW ever told me that Tiguan Limited is a “Premium Gas Only” car and I have been filling with regular gas into it! Most important, I would definitely not have leased it if I had been told it requires “Premium Gas Only”. On 9/7 the next day, I called West Houston VW and asked to speak with the GM and left him a voicemail. I also drove there on the same day to make a complaint and request to terminate the lease. Shane Hubbard, the Sales Manager, accepted me. His defense was that sales reps are not required to disclose this information because not every customer cares about if a car requires regular or premium gas. I could not agree at all. I asked him if so why all the stickers list fuel economy information in bold letters? It’s because it is one of the most important information and material enough to affect consumer’s purchasing decision. Plus, Tiguan Limited is not a luxury car which consumers would naturally assume and use premium gas. Moreover, Tiguan requires regular gas, not premium gas, so Tiguan Limited’s “Premium Gas Only” requirement is an exception, not a norm or common sense, so should be disclosed to buyer during the sales process. Shane then said even though it says “Premium Gas Only” it does not mean you cannot drive the car with regular gas – I could not believe what I heard and asked him if he suggest I keep using regular gas? What if there is a problem later? Who will take the responsibility? Will the warranty be honored? He said he just does not think putting in regular gas will cause problems. He said the dealership can do nothing about the lease because I signed the contract and it is now between me and the VW credit. I can make a complaint to VW manufacture if I like. I reported this issue to VW Credit on 9/10 and they referred me to VW Customer Care. The complaint was filed. VW Customer Care called me back the next day on 9/11 saying that they had forwarded my complaint to West Houston VW and the GM said the sales rep said he did go through with me all the details about the car. Of course, this was a lie, in regard to the “Premium Gas Only” information. I was told that they will ask the GM to call me to discuss more if I would like. I said yes please ask him to call me. But up to now, no one called me from West Houston VW. More

Excellent Service from Reggie ! Even though I was just redeeming a mail coupon for a 1cent synthetic oil change, Reggie accepted the coupon and treated me like a valued customer fro Even though I was just redeeming a mail coupon for a 1cent synthetic oil change, Reggie accepted the coupon and treated me like a valued customer from beginning to end of visit. The service was prompt, took less than an hour, and cost me a penny ! No pressure or hidden charges. And...a car wash to boot. I’ll definitely be back. More

Purchase of new 2018 Golf R Dealership had great friendly atmosphere and everyone seemed upbeat and happy working there. Sallam Batniji made the deal happen. I knew my chances we Dealership had great friendly atmosphere and everyone seemed upbeat and happy working there. Sallam Batniji made the deal happen. I knew my chances were slim given the high demand and low availability. Everyone from the sales guy, internet guy, finance and closing was smooth and treated with respect. I find this hard to find In Houston and glad it still exists. Give VW West Houston a visit if your looking for new or used car. Their new model line up is very impressive. Thank Daniel More

lies, lies, lies plain and simple: the were willing to give me $4500.00 less than the blue book value. can you believe that. wolf in sheep clothing no misunders plain and simple: the were willing to give me $4500.00 less than the blue book value. can you believe that. wolf in sheep clothing no misunderstanding when you are not rich, you are trying to get a deal not sucked into one. very disappointed More

Friendly and helpful...!! I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase toda I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase today, we will be buying from West Houston Volkswagen. More