West Houston Volkswagen

It does make a big difference on which dealership you go to. I am an expat who recently moved to Houston. All the dealers I went to tried to take advantage of the fact that I don't have credit history in th to. I am an expat who recently moved to Houston. All the dealers I went to tried to take advantage of the fact that I don't have credit history in the US. One dealer had me waiting for 2 weeks to get financing approval, and even after 2 weeks they renege on the initial terms of our agreement. I then went to West Houston VW looking to lease a 2012 Jetta GLI, and within 2 hours, Kurt Houser had leased me a 2013 CC for substantially less than what I would have paid for the Jetta. No runaround and no BS. More

I have been working with this dealership for 3 years now. I just bought my 3rd car with them this past week. Very nice and friendly people. You are treated as a real customer. No pushy people trying to sell I just bought my 3rd car with them this past week. Very nice and friendly people. You are treated as a real customer. No pushy people trying to sell stuff. I do recommend. More

This review has been prepared after a 6+ month ownership of 2 VW Golf TDI’s and service experience at West Houston VW. I purchased a brand new VW Golf TDI, prior I conducted extensive research, online as of 2 VW Golf TDI’s and service experience at West Houston VW. I purchased a brand new VW Golf TDI, prior I conducted extensive research, online as well as calling all dealerships within the greater Houston area. Not only was the price set by West Houston VW’s sales manager MUCH lower than all competing dealers, their straight forward and honest approach including all fees and taxes over the phone was a delightful experience compare to the phone tag hassle from the competition. After arriving, I spoke to internet sales person Doug Atkins, he knew I wanted a Golf TDI, went on a short test drive, and completed the deal within 1 hour. No re-negotiation or hassle. I was in and out of West Houston VW within 3 hours that includes the test drive, some small talk and completing paperwork. My wife was set to purchase the same car Golf TDI within a few days as well. Same deal BEST price and service from West Houston VW. Now after a few months of ownership some problems came up that were caused from Houston’s dirty roads, rock shattered the side window that was kicked up by a dump truck, a object destroyed the front fog light. Both times the car was brought in for service to West Houston VW. Reggie Walker the service Advisor went out of his way to provide proper service in a timely fashion, but also ensured we would receive a loaner car at no charge to us. Something you will not find at the other dealers unless you have warranty work done and they are required to provide a loaner car. I needed a alignment shortly after, shopped around and found a coupon at a competitors website, called Reggie Walker and he honored the same price. I am stunned at West Houston’s VW service their staff and aim at perfection. Not everything is perfect in Life and I am certain that is true for West Houston VW as well, but they try very hard to make it right and live up to their slogan “Really really happy customers” , I assure you I am and have not been let down. D&D Truly really really happy customers of West Houston VW More

Best experience possible! Took the time to help me pick out the right car for me and my budget. Then took the time to set all of my features, he even made my first service appointment for me. I have ow out the right car for me and my budget. Then took the time to set all of my features, he even made my first service appointment for me. I have owned several LUXURY cars and have never been treated this well. Keep it up West Houston VW! More

Please don't go to this dealership without proper appointment as the manager Michael Bradshaw, very intimidating, will humiliate you and kick you out of the dealership as he did to me and my friend t appointment as the manager Michael Bradshaw, very intimidating, will humiliate you and kick you out of the dealership as he did to me and my friend today 9/24/11. I went to the dealership with my friend after I chatted with their internet sales rep who said it was ok to stop over anytime on saturday if I want to test drive the car. After I went in the dealership Mr Michael Bradshaw greeted us and asked us if and how he can help and we asked for test drive both Jetta SEL & TDI. don't know what ticked him off at that point where he literally asked us to leave and take our business to other dealership as he is not interested in doing business with us… I don't know if he is usually that way when dealing with Asians / pacific islanders or he didn't like our face... More

Worst dealership ever found. Very unfriendly and rude. Not even willing to show more than one vehicle. We went there to see two jettas one gas and one diesel and when we ask about wanting to see both mode Not even willing to show more than one vehicle. We went there to see two jettas one gas and one diesel and when we ask about wanting to see both models as we needed two, he started speaking rudely. Never ever ever recommend anybody. I would rather buy different car than talking to rude, arrogant sales person like Mike bradshaw. More

I seen the car online and I contacted Mr. Bradshaw about the car. He was very honest and made buying a car a pleasure. He went above and beyond my expectations. the car. He was very honest and made buying a car a pleasure. He went above and beyond my expectations. More

Dear Mr. Palmisano, I am writing this email as a Dear Mr. Palmisano, I am writing this email as a glowing review for both Nikki and Larry. We just arrived in Austin (from Houston) and they are mo Dear Mr. Palmisano, I am writing this email as a glowing review for both Nikki and Larry. We just arrived in Austin (from Houston) and they are mostly responsible for allowing it to happen today! Our VW Passat wagon engine light came on today and we were stranded approximately 50 miles west of your dealership. My wife, my two year old daughter and I were finally able to arrive at the dealership with the tow truck at approximately 4pm and were ecstatic to have Larry meet us at the entrance. We were told that we would be unable to obtain a loaner vehicle and that all the rental companies were closed by the time we called. We thought our family weekend vacation would have to be postponed, but Nikki's and Larry's incredible efforts allowed us to take a loaner and to avoid canceling our plans. We are so appreciative and impressed by their efforts that we hope to switch our service to your dealership for our two VW's, even though we live in southwest Houston. Overall, I wanted to make sure that you were made aware of the incredible performances by Larry and Nikki. We feel very strongly that they both went well above and beyond what we expected! More

Anyone can sell you a car. The service is what makes the difference. I brought my EOS in for it's first service. Made the appointment on line. Fast and easy, They even have this little online chat thing whe difference. I brought my EOS in for it's first service. Made the appointment on line. Fast and easy, They even have this little online chat thing where you can ask service advice. I arrived a half hour early before they were even open. However, Chris greeted me and offered to process me in so I could be on my way to work. He was very helpful, called me mid morning to give me a progress report and again after lunch to tell me my car would be ready at the agreed upon time. All went smoothly and it was a very positive experience. This is my third car from this dealership. I keep coming back because the service team acts like you're the only one there. They do their best to make sure they help you with whatever problem you may have or just routine service. Thank you, Chris.....I'll be back. More

What began as a pleasant shopping experience turned into a nightmare! I purchased a used Mazda RX8 from West Houston VW. I was told that the car had been inspected by their mechanics and was in good working a nightmare! I purchased a used Mazda RX8 from West Houston VW. I was told that the car had been inspected by their mechanics and was in good working order. Less than 48 hours later the “check engine light” (CEL) turned on. I asked the used car salesman if I could bring the car in to have the engine code run to determine the reason for the CEL. I was told that it would be no problem, and that they would take care of it. When we arrived at the location we were told that the car was sold “as is” and that I would have to pay $80 to have the car diagnosed. I took the car to another auto mechanic who diagnosed and fixed the problem. The mechanic had to replace the leaking radiator hoses. Someone had wrapped the hoses with electrical tape to keep them from leaking (what kind of inspection did WHVW perform?). This is not the type of service I expect from any car dealer! More