West Houston Subaru

Scheduled services were correct and on time. Have appreciated their service department. Not fond of your 25 word requirement. Sure wish I was a better counter. Sure do sure do. Getting good at Have appreciated their service department. Not fond of your 25 word requirement. Sure wish I was a better counter. Sure do sure do. Getting good at stalling. More

First service visit was superb I had bought my WRX from a dealer in Dallas and when I brought it to Abel for service we went out of his way and performed a full inspection on the ve I had bought my WRX from a dealer in Dallas and when I brought it to Abel for service we went out of his way and performed a full inspection on the vehicle and quickly answered all my newbie questions since this was my first Subaru. More

Very reasonable and friendly service By some freak scenario, there was one aftermarket stud set on my car and it somehow caused my lugs to come loose after over 3 months of ownership. Thi By some freak scenario, there was one aftermarket stud set on my car and it somehow caused my lugs to come loose after over 3 months of ownership. This caused damage to the wheel and caused me to have to replace it. Abel was extremely accommodating, apologized for letting the car be sold that way, and replaced the whole hub at the dealership's cost. I am very relieved to be safe and am extremely satisfied with the service at West Houston Subaru. More

Never thought a car buying experience could be so pleasant! Hi: We ), would like to let you know how much we ENJOYED buying our cars (two identical Subaru 2.5i with all weather and rugged option #1) with Tro Hi: We ), would like to let you know how much we ENJOYED buying our cars (two identical Subaru 2.5i with all weather and rugged option #1) with Troy this morning. We work around the clock in health care, and any free time is precious; therefore, we so appreciate his straight forward, no-run-around, no BS way of dealing. We will definitely be letting our families and friends know about your dealership, from our most surprisingly pleasant car buying experience. Thank you guys (Troy and Karen, especially)! Wendy Miller More

Right Car Best Sale Person We were torn between a Honda CR-V or the Subaru Forester. What made the difference in this case was the salesperson. Frank Hallinan was attentive, di We were torn between a Honda CR-V or the Subaru Forester. What made the difference in this case was the salesperson. Frank Hallinan was attentive, diligent and worked for the sale. Even after we test drove a couple of vehicles and continued our search. Frank kept after us by alerting us to new inventory and giving us a reason to come back again. In the end, they had the right car and the best salesperson. The ease of completing the sale was remarkable. The fact that he and others stayed late on the Saturday before Easter so we could finish up and take the car made me feel that this was the right place to buy a car. Our experience with West Houston Subaru was by far the best I have had in any car purchase to date. When it comes down to it, experience and hard work trumps everything else when it comes to purchasing a vehicle. They earned my business and I would go back there. More

Intimidation & misleading information We left $500, non refundable, deposit and request for certification of vehicle. Were informed certification would take extra day due to hail damage ne We left $500, non refundable, deposit and request for certification of vehicle. Were informed certification would take extra day due to hail damage needing repair. In the interim, we found a better deal at Gillman Subaru. Gilman also informed us that it is illegal for the dealer to take a non refundable deposit. Prior to West Houston Subaru (WHS) scheduling a 3rd party hail damage repair company to come fix the dents, we contacted our sales rep and informed him that we had found a better deal, and we appreciated his time and assistance but that we were going with the other vehicle. His immediate response, that same evening, was "you did sign a non refundable". The next morning he left an amiable toned message to let us know they went ahead and scheduled the hail damage guy to come out the following day. Then he reminded us again that we did sign a non refundable deposit agreement and that they will have to pay a $225 minimum to the hail damage guy (even before he had come out to do work). We left a message in return telling him that we had let him know the day before that we were not going to go through with that car and whatever he has to pay the hail damage guy can be taken from the $500 (which we were just counting as a loss). He then called us back and while we were speaking with him he brought into question my honor as a military man as well as an American citizen. When we reiterated that we were going with the other deal because it was better, he hung up on us. The tone of the call was very intimidating. Gillman auto offered to help us get back the $500 as it works as illegal for them to require that of us. Take your business to Gillman! More

West Houston Subaru is the most trust worthy dealership. We have purchased at least 7 cars from them and have never walked away feeling like we have been schamed. When is the most trust worthy dealership. We have purchased at least 7 cars from them and have never walked away feeling like we have been schamed. When our daughter went away to college, in Stephenville, we wanted to make sure she had a vehicle that was safe and reliable for her, so we talked with Steve Palmisano and purchased a new Outback Sport for her. We live in Bay City Texas and travel 72 miles just to buy and get service from them. More

Rob in the service center is horrible I have been dealing with Rob in the service center for the past 7 years and I have no idea why he is still employed at this dealership. He is very co I have been dealing with Rob in the service center for the past 7 years and I have no idea why he is still employed at this dealership. He is very condescending to this customers and will not acknowledge anyone that comes in for service. Many times I have stood right in front of him and he refuses to acknowledge me, look up from reading, or stop idle small talk with his fellow employees, just completely ignores me like I’m a ghost. He is a very miserable person to deal with and always a hassle. This is not a case of Rob having a bad day, he has always been difficult to deal with since I purchased my car here. . Once he does decide to talk to you he will not make eye contact, mumbles his responses and is very dismissive of any questions you may have. I know the dealership has had many complaints about him as he treats all the customers in this same manor, however the dealership refuses to do anything about it. He doesn't seem to grasp the fact he is in the service industry, and treats customers with contempt and as if they are lucky to have a moment of his time to discuss thousands of dollars’ worth of work on their vehicles. He needs to be reprimanded and retained. He has been at the dealership so long he has become surly and unapproachable. It’s to the point I dread even taking to him on the phone. Many others I talk to that get their vehicles serviced here will purposely go out of their way to deal with one of the other service reps just to avoid Rob. For this reason alone I would never purchase another vehicle here no matter the deal they could possibly give me, it’s not worth dealing with Rob for more years to come. More

A vey nice experience I was given pricing online (Troy Lynn) and it was much less than another dealer. Went in and purchased the vehicle. No issues. We did have a trade I was given pricing online (Troy Lynn) and it was much less than another dealer. Went in and purchased the vehicle. No issues. We did have a trade and an offer from Texas Direct. With less tax on the new vehicle, I came out about $500 more than Texas Direct. More

Dishonest sales person . I contacted West Houston Subaru online and ask if this location was a authorized dealer under the COSTCO program. I was contacted by Ryan Nguyen and . I contacted West Houston Subaru online and ask if this location was a authorized dealer under the COSTCO program. I was contacted by Ryan Nguyen and he stated YES this location was part of the COSTCO program and sent me a price on a vehicle I was interested and clearly in the quote it states COSTCO price. I was then told I only had 5 days to put down a deposit of $500.00 although the vehicle was in transit and not available for 15-30 days. After the deposit was made I was told the deposit was non refundable. I told Ryan that I had a vehicle to trade and that a dealer in the Dallas area offered me 13,750.00 as the vehicle is in excellent condition. Well 20 days later I get a call that the car is in and we can drive 250 miles to get the new car. When we get there as he holds your deposit as ransomed, the dealer low xxxxx the trade in ($12,000.00) in hopes you cave in. I got up and walked out. drove to Gillman Subaru, who is a COSTCO dealer. I saved over $2,000.00 More