West Houston Subaru

Excellent service and excellent customer service. I had a flat tire while driving on the Highway, I didn't have an appointment, but they accommodated and fixed my problem, thanks to the West Houston I had a flat tire while driving on the Highway, I didn't have an appointment, but they accommodated and fixed my problem, thanks to the West Houston Subaru service advisor, Mr. RICK RODRIGUEZ. I think Mr. RODRIGUEZ went above and beyond and he provided me with an EXCELLENT👌 customer service. Thank you Mr. Rodriguez👍 More

Don’t buy a car here Bought third car at this dealership in 5 years. The second car, a 2014 Subaru Forrester XT, required no less than five visits to get the electronics Bought third car at this dealership in 5 years. The second car, a 2014 Subaru Forrester XT, required no less than five visits to get the electronics fixed because of the incompetence of the service department. Just bought a 2018 Subaru outback and it immediately started having lack of traction in the rear wheels making the car dangerous at speed and on slick surfaces. Instead of showing concern about my issues, the sales person was insulting, questioning whether I had kept the parking brakes on in the car. The sales manager, Mr. Johnson, with no less sympathetic. Finally, demanded that they take the car back and have it reviewed by their service department, where I significant rear alignment issue was found. When I went to pick up the car, no one from the service department said as much is a word to me. There was no apology from Mr. Johnson or anyone of the sales staff. Buy a car anywhere else but here until they fire Mr. Johnson. More

Very pleased The service representative Rick advised that the installation of our remote starting system would take about 2 hours and he would call when done. I w The service representative Rick advised that the installation of our remote starting system would take about 2 hours and he would call when done. I would be wealthy if I had a nickel every time this hollow promise has been made with previous dealers. He called 2 hrs and 15 minutes to inform us the work was done. When we arrived the car was pulled around after it was freshly washed. I couldn’t be more impressed with the commitment to customer service exemplified by Rick and West Houston Subaru. More

Professional and on time service Easy to schedule the appointment.Time and cost estimate was very accurate. Work performed was explained very well. Very prompt on calling when the wor Easy to schedule the appointment.Time and cost estimate was very accurate. Work performed was explained very well. Very prompt on calling when the work was completed. More

Perfect 6 month checkup Had very low mileage so only needed a few things done. But all was performed efficiently and on time. GPS chip was updated and all items checked. Ca Had very low mileage so only needed a few things done. But all was performed efficiently and on time. GPS chip was updated and all items checked. Car was washed before I picked it up. It was a very pleasant experience. More

Problem cured. I have been using this service for the past 14 years and have yet to have a problem with the service. Any warranty issues in the past have been dealt I have been using this service for the past 14 years and have yet to have a problem with the service. Any warranty issues in the past have been dealt with promptly. The latest issue with the headlight has been taken care off. More

Service Always good, prompt, friendly service. Karla Thurman does an excellent job of keeping us informed of progress and possible issues. We expect a lot a Always good, prompt, friendly service. Karla Thurman does an excellent job of keeping us informed of progress and possible issues. We expect a lot and are never disappointed. More

My very first service First impressions last and my experience with Subaru west Houston is nothing short of excellence. Not to mention the good coffee, the place is very cl First impressions last and my experience with Subaru west Houston is nothing short of excellence. Not to mention the good coffee, the place is very clean and staff were very accommodating. Then the free car wash and vacuum after the service is the cherry on top. Keep up the good work!!!!!!!!!! More

Great service The transmission went out on my 2008 Tribeca. It was towed in to your dealership the next morning. Your service department kept me updated on repairs. The transmission went out on my 2008 Tribeca. It was towed in to your dealership the next morning. Your service department kept me updated on repairs. I spoke mostly with Robert. Took several days because the parts were stranded in Georgia which also had a storm. When it was repaired I paid the charges with my Visa over the phone and my grandchildren picked up the vehicle. For a an eighty-nine year old that was real much appreciated service. Thank you. More

In and Out booked an appointment for oil change showed up 10mins early. Talked with Rick got my car into the shop he advised me on some things i should take care booked an appointment for oil change showed up 10mins early. Talked with Rick got my car into the shop he advised me on some things i should take care of. Overall good customer service will be coming back for future maintenance on my subaru. More