West Houston INFINITI

I am a long-time customer who has just completed the purchase of my sixth vehicle from West Houston Infiniti. Until now, I have been consistently pleased with the professionalism and transparency at thi purchase of my sixth vehicle from West Houston Infiniti. Until now, I have been consistently pleased with the professionalism and transparency at this dealership. Unfortunately, my most recent experience with Assistant General Manager Jose has left me deeply disappointed. During my transaction, I traded in a one-year-old vehicle with substantial funds due back to me from pre-paid warranty and maintenance programs. Without prior disclosure to me or my salesperson (with whom I have worked on all six purchases), Jose applied the majority of my refund from these programs toward the price of my new car to "make the deal work." I was not made aware of this until I reached the finance department after all paperwork was signed and the trade-in was completed. At that point, when the numbers did not add up, Finance explained that my refund had been used to discount the price of the car as part of the deal. I was then told that if I wanted extended warranty and maintenance coverage on the new vehicle, I would need to pay for them again, out of pocket, or roll into my note. When I contacted Jose for clarification, he was initially unable to explain where the money came from. Only after I specifically asked if he had applied my refund to the deal did he confirm this, and then attempted to justify it. I find this lack of transparency and communication unacceptable, especially from someone in a leadership position. As a loyal customer, I expected more honest and straightforward treatment. I am requesting a thorough review of my transaction and a clear explanation of how my refund was applied. I would appreciate your prompt attention to this matter and a resolution that reflects the standards I have come to expect from West Houston Infiniti. More

I had an initially frustrating experience after we discovered our vehicle incurred damage while in the shop for an unrelated repair. However, Operations Director Terry Landry was excellent about reac discovered our vehicle incurred damage while in the shop for an unrelated repair. However, Operations Director Terry Landry was excellent about reaching out to make things right and get my vehicle repaired. I appreciate his integrity and how he handled an unfortunate and difficult situation. More

The people who work there are very professional and attentive, I felt very satisfied with the service, I definitely recommend them attentive, I felt very satisfied with the service, I definitely recommend them More

⚠️⚠️⚠️ WARNING: AVOID WEST HOUSTON INFINITY ⚠️⚠️⚠️ My experience with West Houston Infinity has been nothing short of a nightmare, and I strongly urge everyone to steer clear of this dealership. The leve experience with West Houston Infinity has been nothing short of a nightmare, and I strongly urge everyone to steer clear of this dealership. The level of incompetence and dishonesty displayed by their staff, especially service advisor Jerry Singh and manager Josh Jacob, is beyond unacceptable. I initially brought in my 2020 Infinity Q60 for a windshield wiper system malfunction, assuming it would be covered under the factory warranty. However, Jerry Singh conveniently failed to inform me that the warranty expired on the very day I brought in my car initially. This lack of transparency speaks volumes about the lack of integrity. Despite my discomfort, I proceeded with the $875 repair. To add insult to injury, upon picking up my car, I discovered new damage to the driver-side fender and bumper areas. When I confronted the manager, Josh Jacob, about this issue, he became condescending and obnoxious, showing zero customer service skills. They shamelessly insisted the damage was pre-existing, despite clear evidence proving otherwise. The service manager, Terry Landry, showed no concern or accountability. I have a trove of evidence, including photos and security camera footage, proving the damage occurred while my car was in their care. I implore anyone considering West Houston Infinity for service or purchase to think twice. This establishment lacks integrity, honesty, and basic customer service. Save yourself the headache and go elsewhere for your automotive needs. You've been warned! ⚠️⚠️⚠️ More

Very helpful and knowledgeable. Very easy process. Would highly recommend. Dwayne in sales greeted us upon arrival and was great all the way through the sale. Very easy process. Would highly recommend. Dwayne in sales greeted us upon arrival and was great all the way through the sale. More

Great service. Daniel Rivera is a very helpful, knowledgeable, kind advisor. I am always satisfied with service. Daniel Rivera is a very helpful, knowledgeable, kind advisor. I am always satisfied with service. More

Great Service! Jerry and the other employee staff were were very helpful. Waiting area was conducive for me to continue working while I waited. Jerry and the other employee staff were were very helpful. Waiting area was conducive for me to continue working while I waited. More

Had the best experience at Infiniti West , I would most definitely recommend to friends and family. definitely recommend to friends and family. More

Clean facilities. I received direct attention to my concerns. Josh explained issues found and work completed. Work was completed in a timely fashion. Zero complaint I received direct attention to my concerns. Josh explained issues found and work completed. Work was completed in a timely fashion. Zero complaints. More

The best dealership in town. Ask for Alex the GM. he's absolutely the best, honest, and straightforward guy. I bought 2 infinitis (one for myself and one for my wife) the whole t Ask for Alex the GM. he's absolutely the best, honest, and straightforward guy. I bought 2 infinitis (one for myself and one for my wife) the whole thing took under an hour.I've gone back several times and the experience is always the best. More