West Houston INFINITI

Money/time wasted along with theft of personal belongings I originally had scheduled maintenance performed on my vehicle (April 25th). I informed Gary Wilson that the passenger side window had a leak and made I originally had scheduled maintenance performed on my vehicle (April 25th). I informed Gary Wilson that the passenger side window had a leak and made a howling noise. I was informed that it would be looked at and addressed accordingly. I picked up my vehicle on Saturday; however, the issue wasn’t truly resolved. I returned the vehicle on Wednesday to get the window fixed (again). The next day, I drive an hour (dealing with nightmarish traffic) to pick up my car, only to have to drive home another hour in my loaner vehicle instead. Come to find out, a technician didn’t calibrate the window correctly, and the entire window shattered upon the closing of the door. I didn’t have to waste two hours of my life had I been told of this over the phone. That’s not even the worst part. Since my car was at the service center/dealership for 11 days, there was ample time for the thief to steal my Xbox 360 and Kinect without being detected by surveillance. My wife works extremely hard as an elementary teacher in order to provide me that Christmas gift, and now some dishonest person is enjoying my mishap. I understand completely that I’m held liable for personal belongings left in my vehicle when I signed the waiver. I invested all this time and money to have services rendered at West Houston Infiniti. I could have avoided this entire ordeal had I choose not to get the window replaced. I put my faith in them, and this is how I’m repaid. They could easily remedy this situation by replacing my personal belongings, but apparently they’d prefer not to spend a few hundred dollars and lose my business over the next 4 years. They’re in the business of providing customer service, but I’m now a very unsatisfied customer. Southwest Infiniti never looked so good. More

Steve Titley was awesome to work with during our recent purchase of a new Infinity QX80. He was very helpful and would definitely use him again. Travis and Tracy Dupre purchase of a new Infinity QX80. He was very helpful and would definitely use him again. Travis and Tracy Dupre More

I have been doing business with Westside Infiniti over the last 10 yrs. and on my 4th vehicle, my first 3 were the QX56 and I just leased a G37. My sales agent Mr. Titley did a great job helping me! I swi the last 10 yrs. and on my 4th vehicle, my first 3 were the QX56 and I just leased a G37. My sales agent Mr. Titley did a great job helping me! I switched car types several times and he never got frustrated and continued to follow up after every visit in a very professional manner (never pushy just informative and helpful)! My current lease is for 36 months and I hope that management does everything in order to make Steve happy so he is around for my next purchase/lease. As my sales experience has always been wonderful so has the service department, they are always helpful and very accommodating! Many Thanks and another very satisfied customer! Tim Seckinger More

Steve Titley was very helpful in my car buying experience. He located the model that I was requesting. He brought it to Houston and was extremely professional in the entire process. Love the ca experience. He located the model that I was requesting. He brought it to Houston and was extremely professional in the entire process. Love the car and enjoyed doing business with professionals Chuck More

As our family was needing more space in our car, we entered West Houston Infiniti to test-drive the QX80. What a wonderful experience both in driving the new vehicle and in the sales team! From enterin entered West Houston Infiniti to test-drive the QX80. What a wonderful experience both in driving the new vehicle and in the sales team! From entering into the reception area to meeting Tony Chan, everyone on the sales floor was professional and responsive. Most importantly, I experienced a simple, honest, and hassle-free purchase experience. Even the trade-in-value of our previous vehicle was hassle free and their value was one of the highest that we received. Being a new customer to Infiniti, I feel confident in my purchase and of the service that I will receive because of the attention that Tony has continued to provide even a month after my purchase. He gave me an hour training session; so that, I would maximize all the features that the QX80 offers. What a great feeling to drive confidently and knowing that West Houston Infiniti is only a phone call away to assist me. ? More

The process of buying a car can be stressful and exciting at the same time for many, but Tony's enthusiastic and upbeat personality made the entire process a breeze. It was easy to see that he takes great pl at the same time for many, but Tony's enthusiastic and upbeat personality made the entire process a breeze. It was easy to see that he takes great pleasure in his work and in making sure his customers are completely satisfied. We greatly appreciated his tireless energy and spirit. It made the entire process much more pleasant and less nerve-racking.Tony was fully knowledgeable about every aspect of the vehicle we were interested in. His honesty and warmth made it easy to connect on a personal level. If we had a question, he was available to us right away. If he didn't have an answer, he personally walked wherever he knew he could find the answer (say the service department) and quickly returned with a response. Tony was straightforward and didn't try to nickel and dime us over the price. Negotiation was finished in a very short period of time. His spectacular customer service did not end after we drove off the lot either; Tony followed up with a phone call and offered further assistance if we should need it. He did an exceptional job, and we will be sure to remember his efforts when it comes time to purchase again or refer someone we know. Other car salespeople of the world, take note. That’s how you turn a one-time customer into a repeat customer! More

Tony Chan at West Houston Infiniti has leased me 3 cars now over the past 7 years. Each experience actually gets easier and easier. The buying process for me has been smooth including the deaded "finance o now over the past 7 years. Each experience actually gets easier and easier. The buying process for me has been smooth including the deaded "finance office". Tony takes care of everything, right down to adjusting the bluetooth for your phone and dialing in your favorite radio stations. And takes care of the signature pages that he can with you before sending you into the finance office. All in all he knows wht I need and knows how to make me feel at ease while doing it. I just upgraded from a g37 to a Q50 and I have to say its the best car i've ever driven. More

We had a great experience working with Tony Chan. He is so cordial and professional and so willling to be helpful. He has kept in touch and has been so willing to trouble shoot and answer all questions. so cordial and professional and so willling to be helpful. He has kept in touch and has been so willing to trouble shoot and answer all questions. I have given him "great" ratings because of his availabiilty and in his efforts to be very helpful. He is personable and has made himself available as needed. He is 100% service oriented. Additionally, in our very few encounters at Westside Infiniti, I have found the personnel I have had contact with to be very friendly and helpful. More

Going to West Houston Infiniti was a great experience. There really is no high pressure sales which makes buying a new car a pleasure. Tony Chan was our salesman and once we knew which Infiniti we were in There really is no high pressure sales which makes buying a new car a pleasure. Tony Chan was our salesman and once we knew which Infiniti we were interested in he took us in a golf cart to see several in stock vehicles. We picked the color and accessory package we wanted and the deal was processed in a very short amount of time. We did the financing while the car was being detailed and then Tony made sure we knew all the features before we ever left and I had his cell phone number if I found I had a question once we took it off the lot. I would definitely recommend West Houston and Tony. More

Great Dealership Relocating from NYC is not an easy Great Dealership Relocating from NYC is not an easy thing, and i came to realize the first thing I needed was a car. I did research on all of the lux Great Dealership Relocating from NYC is not an easy thing, and i came to realize the first thing I needed was a car. I did research on all of the luxury autos (BMW, Mercedes, Audi, Jaguar, Lexus) and i finally arrived at infiniti after speaking with the friendly staff from West Houston Infiniti. I was in talks with Mercedes, Jaguar, and Infiniti and what made me choose my car was a combination of the deal Ricky Tejada gave me and also the operations of the dealership. There was constant dialouge, the whole process was quick and easy especially over the phone (which is how I purchased the car). Pick up was perfect as I needed to drive the car off the lot on a specific day. They were an integral part of my move and I appreciate their help. More