West Houston Hyundai

This is about a sales experience and it’s specifically about pre-owned. There was an agreement between me and this dealer on pricing of a vehicle in writing and I took an uber to get there to complete the about pre-owned. There was an agreement between me and this dealer on pricing of a vehicle in writing and I took an uber to get there to complete the transaction only to be surprised that they went back to adding their dealer package on top of the price that they agree to take off in writing and only to talk about how much they are losing money on this. Now I respect they are not willing to sell the vehicle but why make an agreement in writing and ask me to go there to complete. My recommendations for those who are buying this be aware of their tactics: don’t go to the dealer before you receive a statement about the price and both parties sign it. Their words mean nothing to them. They have not one bit of care but I am glad I exposed their crap at the dealer and I am doing it publically here. More

They lied about having a car in stock. I called 1 hour before arrival to confirm a specific car, by stock number, was still in stock. They confirmed that it was. On arrival within 1 hour, I called 1 hour before arrival to confirm a specific car, by stock number, was still in stock. They confirmed that it was. On arrival within 1 hour, they claimed it had been sold "5 hours ago." We traveled an hour out of our way for that. Zero stars. More

Worst dealership ever, I call about a car and they told me the price online was right. After I drove hour and half to the dealer they didn’t agree with the price online. They try to make me lease the car a me the price online was right. After I drove hour and half to the dealer they didn’t agree with the price online. They try to make me lease the car and I told them I want to buy it. The manager stand up and left me alone at the desk. Be aware!!! Worst dealer ever. More

We had a terrible experience at this dealership. We went through the usual negotiation process, which I expected. After agreeing on a price, they had me run my credit(719 credit score 15+ cars paid We went through the usual negotiation process, which I expected. After agreeing on a price, they had me run my credit(719 credit score 15+ cars paid off). I understand that nothing is final until approval, so I anticipated a slight difference in the payment. Initially, they said I was approved, but then they came back asking for a $10,000 additional down payment—a significant difference. They made me run my credit for no reason, despite my excellent credit and history of paying off over 15 cars. It was a complete waste of time and a hit to my credit score. I used to sell cars myself, including Hyundai, so I know how this process works. A $10,000 down payment is a big difference that a desk manager and a finance director should have known this from very beginning. More

Took my new Genesis in for warranty work 10 days ago I called and they have done nothing. It’s a rip off company and the cars are unreliable. They must be paying car reviewers who give them a good rating. called and they have done nothing. It’s a rip off company and the cars are unreliable. They must be paying car reviewers who give them a good rating. Terrible and a dishonest company with equally dishonest service technicians. More

Lesly was very Knowledgable! Good Service Very Polite! Thank You Lesly! See You Again’ bye! Good Service Very Polite! Thank You Lesly! See You Again’ bye! More

I will never again go to this dealership again! BAD SERVICE!!!!! BAD customer service and salesmanship because when we left, it seems like they did care by offering other options. When you are BAD SERVICE!!!!! BAD customer service and salesmanship because when we left, it seems like they did care by offering other options. When you are in sales, you need to offer other options to make that sale happen and we were surprised that never happen. Please stay away if you are trying to save money on a car. More

I would never recommend this dealer. My son bought his first car here. They did not treat him well, had to fight with them for a discount he qualified for. Then, they asked to see his ph My son bought his first car here. They did not treat him well, had to fight with them for a discount he qualified for. Then, they asked to see his phone to check the review link. Turns out- they filled out and submitted the customer review for him. Clearly the review does not reflect his opinion or experience. Fraudulent. More

I would never do business with this dealership. First, Genesis as a product seems to take a significant hit when leaving the dealership, to the tune of about 20k. Do not, I repeat, do not pay the e First, Genesis as a product seems to take a significant hit when leaving the dealership, to the tune of about 20k. Do not, I repeat, do not pay the extra markup on these vehicles, you will lose even more money, should you require to sell it. The next item is the addition of their Apex contracts, they will not tell you but you have 10 business days to cancel these contracts. I recommend you do so and locate your own service contracts so as not to get stuck with subpar options. Once again, do not buy here, but if you make the mistake of purchasing here, do not buy Genesis, and cancel the Apex contracts they will add within 10 business days. I would actually call immediately post leaving. They are horrible. Hopefully you've done your research prior to purchase, and read the reviews here. I'd give them zero stars if I could. More

If there was a prize for worst dealership. Top prize goes to West Houston Hyundai. Top prize goes to West Houston Hyundai. More