West Hills Kia

Our experience was a great one. We came in during their Beach Sale. We had sent in an online lead explaining we would like to trade in our old car and was responded to within an hour. Julianna was our sale Beach Sale. We had sent in an online lead explaining we would like to trade in our old car and was responded to within an hour. Julianna was our salesperson and she was awesome. She never pressured us into looking at cars we didn't want or cars we could not afford. She even redirected us when we were unintentionally and accidently led toward a different section of vehicles. She understood us when we explained our budget and what we could afford. Between her and the rest of the team they told us to just pick out a couple cars we liked even if they were within a $2,000 range of our budget. We looked at a Forte that we liked but were hesitant about the milage. Right away Julianna said "forget it," "I don't want to put you in a car that you are unsure about and uncomfortable about the milage it comes with." We both thought that was very honest and considerate and we knew we had come to a good place. We looked at another Forte that was newer and we liked the features but we had our sights set on a Dodge Avenger we saw that was a little over our budget. We called it our "wishful thinking" car because we doubted that we could get it. Julianna respected that and said she would see what they could do. They played around with the numbers and she came back with great news... The car we wanted, plus GAP insurance and even a 3 year warranty was all within our budget! We couldn't believe it. We thought they were just going to tell us we couldnt afford the car so that we would end up getting the Kia Forte instead of the Dodge being a Kia dealership and all. Turns out they didn't even look up the Kia Forte. Julianna laid everything out in front of us and made sure that were absolutely positive of our decision before anybody presented paperwork in front of us. She even called my insurance company so that I could get a new quote on how much my insurance was going to change by getting a new car. Everyone there helped us cover all the angles we needed to cover in order to complete the process right the first time. We even got more for our trade in then we had expected. Dean also helped us get a great finance rate and said he would push for an even lower rate so our monthly payments would be even less. Needless to say they took very good care of us and our experience was quick, easy and stress free. The sales team didn't rush at us when we first arrived and bombard us with a bunch of salespeople language. They really seemed to listen to us and never did any pressure sales or tried to convince us to get something we could not afford or that we didn't want. That's hard to come by with most dealerships. More

Probably one of the best car shopping experiences we ever had. Roy Velasquez approached us in a professional friendly manner, and was genuinely helpful in our decision to purchase a 2013 Sportage--NO PRESSUR had. Roy Velasquez approached us in a professional friendly manner, and was genuinely helpful in our decision to purchase a 2013 Sportage--NO PRESSURE, absolutely none; just a lot of knowledge and he listened as we discussed what we were looking for in a vehicle. The price was agreeable without having to do the back and forth dickering that is typical in car buying. Dean was very helpful as well when it came to crunching numbers, and getting all the paperwork processed. When we got the vehicle home we noticed a couple of minor flaws (dimples) in the hood; phoned West Hills Kia the next morning, and the dimples were repaired that afternoon--in and out of there within 45 minutes! Thanks to the manager and staff. We would definitely recommend starting at West Hills Kia first for car shopping, and we will return there when it's time to purchase another Kia. We are very pleased with our purchase :) More

In appreciation or all your staff's help in making our purchase of a new car and enjoyable experience. Bob Villa Finance, Barry Gardner salesperson were outstanding! The knowledge and professional of purchase of a new car and enjoyable experience. Bob Villa Finance, Barry Gardner salesperson were outstanding! The knowledge and professional of your sales reprentatives of all the different models of vehicles and the new technology involed made the decision process of which vehicle to purchase process made easier. The sales people and finance section helped resolve trade-in issues and fillout paperwork was made fluently and efficiantly to process the vehicle as rapid as possible to get us on the road. They took pride of helping me find the color of soul i wanted. we look forward to doing business with your company again soon. Sincerely, Chris and Bill Bergeron More

Chad was awesome! He was very open and honest and I felt he had a strong commitment to making my visit a great one! I was impressed. Thanks, Chad! he had a strong commitment to making my visit a great one! I was impressed. Thanks, Chad! More

They installed a headlight we bought but couldn't get in for free. Thank you chad. I called and had it fixed in less than a few minutes after arriving. There is still compassion out there and westhills KIA for free. Thank you chad. I called and had it fixed in less than a few minutes after arriving. There is still compassion out there and westhills KIA proved that today. :-) More

Just had my new Kia vehicle serviced for the first time and I am definitely satisfied. Staff at west hills kia were couteous and efficient, I think I was there about an hour. Even though I did not have a p and I am definitely satisfied. Staff at west hills kia were couteous and efficient, I think I was there about an hour. Even though I did not have a previous appointment because they were booked, Chad was able to get me right in when they had a cancellation. Based on my first experience, would definitely recommend! Ed More

The salesman at West Hills Kia was very helpful, knowledgeable and no pressure, which we liked. He was very attentive in trying to meet our needs but was not pushy. He respected our right to decid knowledgeable and no pressure, which we liked. He was very attentive in trying to meet our needs but was not pushy. He respected our right to decide what we wanted and he went the extra mile to find the answers to our questions and to find the color/option package we wanted. The credit/finance personnel were flexible and professional and did not insult our intelligence. The entire experience was a pleasure, which we can't often say about buying a new car! We hope their service department will be the same high caliber. Thank you! More

I went to another dealer first and was unimpressed with the salesmans attitude. Went online and read the reviews for West Hills Kia and specifically Jessica. Wonderful experience. Will definately use th the salesmans attitude. Went online and read the reviews for West Hills Kia and specifically Jessica. Wonderful experience. Will definately use them again. More

Chad was very friendly and efficient when I brought my KIA Sportage in for some warranty work to be done. I was offered a shuttle ride home but it was not necessary on this visit. Brad explained to me the KIA Sportage in for some warranty work to be done. I was offered a shuttle ride home but it was not necessary on this visit. Brad explained to me the inspection showed that my brakes were in need of being done. Chad made sure the parts were ordered and made an appointment for me to bring it back in the following week. When I returned for my appointment this week Chad again helped me and insured all parts had arrived before I dropped the car off. While I was there on my initial visit all employees that were there were very friendly and helpful. I was very happy for the complimentary coffee bar coupon ! I was even offered a bottle of water before I left. I would recommend this dealership to anyone that I knew who was interested in purchasing a KIA or those who already own one for service. Thank you for having friendly and efficient customer service ( just when I thought good old fashioned customer service was gone forever ) ! Thank you again ! More

Friendly, low pressure service made my purchase as low stress as possible. I appreciate the time you took to make sure I understood my contract as well as my new car! Your response to my concerns and the stress as possible. I appreciate the time you took to make sure I understood my contract as well as my new car! Your response to my concerns and the integrity you showed in making sure my deal was fair and equitable has insured that I will recommend you to my friends and family. These days it is hard to find a company that prizes customer service so highly...Bob is an asset to the West Hills family! More