West Hills Kia

We bought a new KIA EV6 last summer. Customer service was fine while buying the car, but has been terrible since. Scheduled several service department appointments only to show up and t Customer service was fine while buying the car, but has been terrible since. Scheduled several service department appointments only to show up and they either don't know what they are doing or don't have the part they need or in the latest case don't have the tires in stock that the car needs after we had this long conversation when we made the appointment. We go back the next day to have the new tires put on and once again not the correct tires. Seriously. I'm willing to forgive mistakes, sometimes even incompetence. But I'm not willing to forgive not caring that you made a mistake or are incompetent. Do not buy a car from them. More

I trust my car to the service people at Kia my service representative was Jason he answered my questions gave me some options and some time frames on some of the services that I needed and I sincerely app representative was Jason he answered my questions gave me some options and some time frames on some of the services that I needed and I sincerely appreciate it that More

My experience with Aundrea at West Hills Kia was AMAZING! She took care of me and all my concerns. She was knowledgeable and updated me as soon as there was a report to be made of any status. She ensured the She took care of me and all my concerns. She was knowledgeable and updated me as soon as there was a report to be made of any status. She ensured there was no inconvenience for me in my service that would take longer than planned. She is great and I have never had a bad experience at KIA WEST HILLS. Thank you all! More

Shady even by car dealer standards. Found a car I liked on their website. Called to verify it was still available. Dealer told me it was available and that that "they are already pul Found a car I liked on their website. Called to verify it was still available. Dealer told me it was available and that that "they are already pulling the car up" for me to look at when we got there. Drove to Bremerton, about an hour. Waited about 20 min for someone to check into things and tell me the car was sold "quite a while ago." Classic bait and switch nonsense. I understand that dealers exist to make a profit, but I can't abide by outright lies. When I complained the floor staff guy just turned his back on me and walked away. On the small chance that they weren't lying and something was lost in communication between the Internet sales guy and the floor sales team...then they're still incompetent. Either way, won't be doing business with their dealer network. More

A dealership that actually answered the phone. Tried another Kia dealer in Tacoma and they never called me back to schedule my service. West Hills Kia went above and beyond! Thank you West Hill Ki Tried another Kia dealer in Tacoma and they never called me back to schedule my service. West Hills Kia went above and beyond! Thank you West Hill Kia! More

It was easy to make an appointment and the service was great. I received a copy if the complimentary service check and everything was explained with no pressure to have the work done now. Will definitel great. I received a copy if the complimentary service check and everything was explained with no pressure to have the work done now. Will definitely go back. More

Very fast and friendly. Would recommend to my friends and family. Never have an issue. Would recommend to my friends and family. Never have an issue. More

The service reps at West Hills KIA are always attentive, cheerful, and very helpful. The communication is prompt, the lounge is comfortable, and the cafe coffee and food is very good. Time passes quickly w cheerful, and very helpful. The communication is prompt, the lounge is comfortable, and the cafe coffee and food is very good. Time passes quickly while I’m waiting in such a friendly atmosphere. More

Dylan helper having a stress free car buying experience. He didn’t rush decisions, and helped getting the most accurate information. He didn’t rush decisions, and helped getting the most accurate information. More

Thoroughly enjoyed the car buying experience. Me and my wife watched numerous videos on YouTube about how to deal with car salespeople and how they try to talk you into paying more than necessary Me and my wife watched numerous videos on YouTube about how to deal with car salespeople and how they try to talk you into paying more than necessary for a car. Never encountered any of the issues those videos talk about. Our two salespeople (Haley and Dylan) were very personable without losing their professionalism. Dylan did a really good job dealing with my 10 year old sons off the wall questions and conversation. Both of them went out of their way to answer all of our questions about the van we wanted (They didn't have one at the time). A week after our first meeting, Haley remembered us and immediately had Dylan called us to tell us another dealer requested a trade of one of their vans for the very model we were looking for. We dropped everything and drove the 60+ miles from our house to Bremerton to see and test drive the van. We loved it bought it that evening. We were very pleased with the service we received. We would definitely recommend this dealership to a friend or family member Thank you for the wonderful service. Jeff More