West Hills Kia

Everyone at Kia went out of their way to get me my new car in literally a couple of hours. They cleaned up the car, had the paperwork ready to go, and I drove my new car home the same day. Blake and Jer car in literally a couple of hours. They cleaned up the car, had the paperwork ready to go, and I drove my new car home the same day. Blake and Jerry, the general manager, stayed after work hours to make this happen. Wonderful, completely stress-free experience. More

Have been dealing with this dealership for 6 years now and have purchased 4 cars from them and have had all of the services done on all our vehicles there and have been fully satisfied. Always friendly an and have purchased 4 cars from them and have had all of the services done on all our vehicles there and have been fully satisfied. Always friendly and professional. More

They weee very professional and efficient. They took care of everything they said they wpuld They took care of everything they said they wpuld More

Jason was great. He came out promptly, was clear about what would be done and no cost because I had purchased the maintenance package, and told me how long it would b He came out promptly, was clear about what would be done and no cost because I had purchased the maintenance package, and told me how long it would be. They were done early! More

I cannot say enough positive words about Blake. Buying a car is extremely stressful for me and he made it about as much fun as a person could possible have! Blake is knowledgeable about the details Buying a car is extremely stressful for me and he made it about as much fun as a person could possible have! Blake is knowledgeable about the details of the cars he sells and eager to find alternatives for you if the car you had your heart set on isn’t quite right. A straight shooter, great communication skills, a darling smile, AND works with you to make the deal sealed! I highly recommend this dealership and Blake makes them shine!! More

Found the perfect match for our lifestyle. Super friendly, honest, low stress, and zero haggle. Super friendly, honest, low stress, and zero haggle. More

TLDR: The experience was a mess from start to finish but I LOVE the vehicle. I ordered my Telluride in Feb and was not given a delivery timeline -- I knew it would take 6+ months so this was not a concer I LOVE the vehicle. I ordered my Telluride in Feb and was not given a delivery timeline -- I knew it would take 6+ months so this was not a concern or a reason for my low star rating. First, the markup (over MSRP) felt shady because it was not discussed or mentioned at all. The $5ku markup was simply added to my pricing sheet and the dealership hoped I wouldn't notice or say anything. I caught it and asked directly -- Bri quickly told me this is non-negotiable. Markup isn't a surprise, I was simply upset that the dealership was not up-front about it. Moving on, the first 3-5 calls I received were from Kia Sales trying to sell me on another car. No update on my current order, none of the sales reps even knew I had already placed an order. Next 3ish months... complete silence. I had to call the dealership to ask for an update. I had to call the dealership to see if the VIN was created. Guess what, it was created 10 days prior but I received zero notification. I had to call back 2 weeks later to find my own estimated delivery date. The only call I received in this timeframe was from a Kia Sales manager who asked if I still wanted the vehicle.. even worse, he sounded disappointed when I said "yes"-- I'm sure he was upset that he couldn't increase the markup and make even more money off the car. Lastly, the pickup experience was also a mess. In total, it took 2 days and 5.5 hours to drive off the lot. I expected this process to be easy since I already had financing and the vehicle was ordered 6 months prior. Instead, Day 1 was 2 hours of waiting for finance even though we had an appointment scheduled and financing pre-approved. While waiting, our sales rep walked us through some features for the vehicle. we quickly noticed that NONE of the accessories/add-ons that we ordered were included. We asked the rep and she had no idea. Kia removed the charges but it was disappointing that this wasn't noticed by anyone at the dealership. Day 2 took 2.5 hours even though the dealership was empty when we arrived. I really love this vehicle but the experience was awful. Everyone was very nice, but my wife and I were treated like numbers, not like customers who purchased the top-level trim for a brand-new car. If we didn't really want this car, we would have 100% backed out and went somewhere else. More

This dealership was friendly and found the exact car I wanted! Overall my experience with West Hills Kia and Blake would allow me to recommend them to my friends and family wanted! Overall my experience with West Hills Kia and Blake would allow me to recommend them to my friends and family More

West Hills was a great experience. Blake our sales rep worked great over the phone so that when we got to the dealership everything was ready to go and there were no surprises. We Blake our sales rep worked great over the phone so that when we got to the dealership everything was ready to go and there were no surprises. We got good value on our trade in and are excited about our new car! More

Very knowledgeable about the vehicle that she sold to. me. she was very thorough when explaining the features of the new Soul. me. she was very thorough when explaining the features of the new Soul. More