West Hills Honda

Horrible New Car Purchase Experience Unfortunately, my wife and I recently purchased a new car from West Hills Honda. It was a horrible purchase experience that took all of the fun out o Unfortunately, my wife and I recently purchased a new car from West Hills Honda. It was a horrible purchase experience that took all of the fun out of buying a new car. They presented to us a new car that had what they referred to as "severe water spots". The windshield had adhesive residue from stickers and there were a couple of scratches on the paint. The salesperson agreed it was unacceptable and sent it back to the detailer. It came back looking about the same. Of course, they promised to take care of it if we would bring it back on another day for an appointment with a better detailer. We came back 4 days later and after about 4 hours, it came back but still not looking anything like a new car. They, of course, promised to make it right, but said we would need to leave it with them and we would need to take one of their loaner cars. Long story short, after about 10 days of one unfulfilled promise after another and an additional 2 trips to the dealership, they presented the car in acceptable condition. Promises, promises, promises from the salesperson, internet manager, new car manager, service manager and even the dealership manager. From top to bottom, not one individual, who was involved and had knowledge of our situation, took ownership of the problem, made necessary corrections and followed through with a sincere apology on behalf of West Hills Honda. And yes, we have contacted West Hills Honda manager Rob Colon. We contacted him via email on Sept. 8th and Rob said in an email to us on Sept. 9 that he was out of the office until Sept. 19th but would "reach out" to us then. We are tired of waiting. Just another unfulfilled promise. As an update, the General Manager of West Hills Honda made contact with us following the placement of our review. He agreed that the dealership fell short in the area of customer service with our purchase experience. The General Manager has apologized for the situation. GM Gig Harbor More

Customer Service This dealership focuses on overall customer service. Aaron Citizen is a shining example of that focus. I posted a review about 6 months ago. I agai This dealership focuses on overall customer service. Aaron Citizen is a shining example of that focus. I posted a review about 6 months ago. I again needed help with my car...Aaron provided the same great customer service as he provided the first time demonstrating this type of attention is continuous. This guy is the real deal; thoughtful, customer oriented, helpful, kind....I am a devoted West Hills Honda customer from here on... More

Just Perfect! From start to finish, the experience I had was excellent! I was greeted by name with a genuine smile at the front door within seconds of parking my From start to finish, the experience I had was excellent! I was greeted by name with a genuine smile at the front door within seconds of parking my dying former vehicle. Michael Covey, my sales associate, kept everything moving gracefully and gave me just the information I needed to know without my having to ask. And when I did have questions he was very knowledgeable. And each step, from the test drive to the signing of papers, was honestly friendly and helpful. The location is great, and easy to find, and I got a good deal. Thanks West Hills Honda! More

The dealership to go to! Taylor the sales person was above the best person I have ever dealt with when buying a car. He didn't hassle us and left the decision up to us. He als Taylor the sales person was above the best person I have ever dealt with when buying a car. He didn't hassle us and left the decision up to us. He also works for you! He came in on his day off just to work with our schedule! More

Excellent service! My service was completed very quickly and my advisor went above and beyond to make sure I was satisfied! I am a return customer and absolutely love hi My service was completed very quickly and my advisor went above and beyond to make sure I was satisfied! I am a return customer and absolutely love him! More

Wonderful service I never leave reviews but because the service West Hills Honda provided was exception, I felt it warranted my comments. I was on my way home from wor I never leave reviews but because the service West Hills Honda provided was exception, I felt it warranted my comments. I was on my way home from work on a Tuesday night around 4:00 p.m. My car started to emit steam and the smell of antifreeze in my 2006 Honda Civic. There were no warning lights going off in my car so it made it easy to dismiss at first. Well, the farther I drove the more obvious it became that there was something very wrong. I decided to drive start to West Hills Honda for a check out. When I arrived to the dealership it just so happened that Aaron Citizen was coming out of the service office to get his dinner when he saw me drive up. He quickly retrieved his dinner that had arrived with his and went back into the office to get his clip board. He checked my car in immediately and told me that he would have the car checked out in on Wednesday morning. Well, to my surprise, in morning Aaron called to tell me the block was cracked but not to worry, the manufacturers representative had been contacted and it would be 100% covered. It was a recall I was unaware of. Aaron got my car fixed by Thursday and arranged for a temporary rental car (only for a day) while the new short block was being installed. It was painless, quick, professional and It didn't cost me a thing. I am so happy. I would recommend this dealership and Aaron Citizen with all my future car repairs. More

Great deal on a lease for the 2016 Accord EXL On 1/29/16 we leased a 2016 Accord from West hills Honda. Rachelle Ericsson was our salesperson and she did a great job in helping us get a very good On 1/29/16 we leased a 2016 Accord from West hills Honda. Rachelle Ericsson was our salesperson and she did a great job in helping us get a very good deal. "D" from the finance department also did a great job during the signing of all the lease papers. We had a very good experience from start to finish. More

Answered all my questions ! After doing all my research on the vehicle of choice ( 2016 Honda Fit ) I used the internet to narrow my search of all the Western Washington Honda After doing all my research on the vehicle of choice ( 2016 Honda Fit ) I used the internet to narrow my search of all the Western Washington Honda dealers. Bottom line: It's not worth the effort to leave this area when we have a great dealership right here at home. Sales Rep. Jason Simonis answered all our questions and knew about all the features of the vehicle. He really made it a pleasant experience. We are now happy owners of an Orchid White Fit LX. Thanks to all the staff who made it happen. More

First Car, none of the hassle people promised I'd have Came in to find out more information on a lease for a Honda and ended up finding the perfect deal and the perfect vehicle that was in my price range. Came in to find out more information on a lease for a Honda and ended up finding the perfect deal and the perfect vehicle that was in my price range. It even hit every tick on my wish list--all thanks to Rachelle, Rachelle was fantastic, answering most of my questions before I even finished realizing I needed to ask that. She kept me updated on the process entirely, rooted for me when I was negotiating my deal and stayed friendly and cheery throughout the whole half a day process. She introduced me to the people from other departments that helped as well, and made sure to call and check in that everything was still fantastic with my new car. More