Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Hills Honda
Bremerton, WA
1,360 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,360 reviews
March 10, 2017
Great service Great job at making me feel welcome and went through everything with me. Great price. Great experience. Even came to my house and picked me up. Great job at making me feel welcome and went through everything with me. Great price. Great experience. Even came to my house and picked me up. More
by Mikew
Employees Worked With
Joshua smith
March 08, 2017
Purchased new CR-V. We were helped by Ren who made a stressful car buying situation a little more calm. My wife and I took over 6 hours of his time and he continued to he We were helped by Ren who made a stressful car buying situation a little more calm. My wife and I took over 6 hours of his time and he continued to help and answer questions, we even got help after the sale when he seemed busy. Also spent some time with Daniel, a new guy that was honest and liked his job and helping people. We never encountered any lies or xx. Real straight shooters over at West Hills Honda More
by Shawn Poppleton
Employees Worked With
Ren and Daniel
March 04, 2017
Happy with my new Honda Crv touring I just love my Honda CRV touring and with Ren who sold it to me. I think he went over and above when he went through the whole car with me and was ver I just love my Honda CRV touring and with Ren who sold it to me. I think he went over and above when he went through the whole car with me and was very patient with me on learning about it. He also was not pushy at all during the sale and did his best to hurry me through it. More
by mel11357
Employees Worked With
Ren Malin sales and Rachelle in finance
March 01, 2017
Impeccable business, car dealership and salesmanship This is an excellent dealership in every way. Trustworthy, forthright, upfront and committed to excellence at every level and department. I highly r This is an excellent dealership in every way. Trustworthy, forthright, upfront and committed to excellence at every level and department. I highly recommend West Hills Honda. More
by fretsandstrings
Employees Worked With
Joshua Smith
February 21, 2017
Awesome Customer Service!! Thanks Jamie for exemplifiying true customer satisfaction. Big shout out to a Steve Fisher. Made sure we got the car we wanted an was very Knowledgabl Thanks Jamie for exemplifiying true customer satisfaction. Big shout out to a Steve Fisher. Made sure we got the car we wanted an was very Knowledgable about the product. Great experience More
by Patriotsfan
Employees Worked With
Steve Fisher, Jamie Block
January 06, 2017
Excellent service no question to big or small. Made sure we know all the features the car had to offer and how to use them. Very friendly and professional. I love the car and the dealership!! Made sure we know all the features the car had to offer and how to use them. Very friendly and professional. I love the car and the dealership!! More
by CRV
Employees Worked With
Erik Butler
November 30, 2016
Friendly honest service. We went in after my husband got off work to look at a bugger car as our family is growing soon. Not only did we feel very comfortable right away with We went in after my husband got off work to look at a bugger car as our family is growing soon. Not only did we feel very comfortable right away with our salesman, but he helped us get a good deal! (We did a lot of research) We were given honest service without all the usual tricks and shady sales tactics some dealerships employ. Not only that, but we couldn't get a sitter and had to bring our one year old with us, and everyone was so friendly and helpful keeping him entertained during the whole process. Giving him food and toys and even chasing him around the showroom floor, much to my son's excitement. Overall we had a great experience with honest family friendly service, and felt we were treated right and not bamboozled at all! More
by angelie Charboneau
Employees Worked With
Ren Malin
October 20, 2016
Stay Away I ended up not purchasing a vehicle and it turns out that was for the best. The Internet employee (Jessica), my original Salesman (Brian Bullett I thi I ended up not purchasing a vehicle and it turns out that was for the best. The Internet employee (Jessica), my original Salesman (Brian Bullett I think) and the Insurance specialist (can't remember her name) were all very friendly and helpful. But.....Brian's immediate boss (can't remember his name) and the Sales Manager (can't remember his name) and the Finance Manager (Chris) I worked with couldn't have been more condescending and high pressuring. All that being said, I was able to get an agreement I was happy with on a vehicle I really liked. I signed all the paperwork, shook hands with everyone I worked with and was set to return the next day to drive the car home because it was 8pm and I was in a rental I had to return the next day. The next day I received 2 calls from Chris the Finance Manager, he said that the interest rate had to be raised 2%, the length of the loan shortened from 62 months to 53 months, and they needed another $290 cash for the down payment, and the monthly payment would be $30 more per month. I said no, I already signed all the paperwork. I was then was told it was never approved by the lender, so basically take it or leave it. So I went back and got my cash and Registration of my trade in, and was very impersonally told just "Here you go"" by Chris the Finance Manager. Very unacceptable in my opinion. The thing which stuck out the most to me was during the negotiations I initialed a non-obligitatory preliminary agreement on a half-sized piece of paper obviously just put through their copier, which the Sales Manager said that was "My word" to them and he was "disappointed" that was going back on my word. I told him that I guess I have no integrity. He then added another $500 for my trade in, which is when I agreed and signed all the docs, which I could not get out of had I wanted to (and I didn't want to). Then the next day they change things, are able to get out of things, and I'm the one with no integrity??? Sounds to me like they found someone or felt they could find someone willing to pay more than me. Stay away..... More
by Fatcats333
Employees Worked With
Jessica- Internet, Brian - Sales, Chris Finance Manager
October 04, 2016
Horrible New Car Purchase Experience Unfortunately, my wife and I recently purchased a new car from West Hills Honda. It was a horrible purchase experience that took all of the fun out o Unfortunately, my wife and I recently purchased a new car from West Hills Honda. It was a horrible purchase experience that took all of the fun out of buying a new car. They presented to us a new car that had what they referred to as "severe water spots". The windshield had adhesive residue from stickers and there were a couple of scratches on the paint. The salesperson agreed it was unacceptable and sent it back to the detailer. It came back looking about the same. Of course, they promised to take care of it if we would bring it back on another day for an appointment with a better detailer. We came back 4 days later and after about 4 hours, it came back but still not looking anything like a new car. They, of course, promised to make it right, but said we would need to leave it with them and we would need to take one of their loaner cars. Long story short, after about 10 days of one unfulfilled promise after another and an additional 2 trips to the dealership, they presented the car in acceptable condition. Promises, promises, promises from the salesperson, internet manager, new car manager, service manager and even the dealership manager. From top to bottom, not one individual, who was involved and had knowledge of our situation, took ownership of the problem, made necessary corrections and followed through with a sincere apology on behalf of West Hills Honda. And yes, we have contacted West Hills Honda manager Rob Colon. We contacted him via email on Sept. 8th and Rob said in an email to us on Sept. 9 that he was out of the office until Sept. 19th but would "reach out" to us then. We are tired of waiting. Just another unfulfilled promise. As an update, the General Manager of West Hills Honda made contact with us following the placement of our review. He agreed that the dealership fell short in the area of customer service with our purchase experience. The General Manager has apologized for the situation. GM Gig Harbor More
by GM
Employees Worked With
Dan McCarthy, Rachelle, Robert Colon, Michael Brodersen, Jessi Prosser
August 24, 2016
Terrible experience I purchased a car here because my family has bought about 10 cars here and always had a good experience. This time was different however. Although we I purchased a car here because my family has bought about 10 cars here and always had a good experience. This time was different however. Although we had a good experience with the salesman everything else was horrible. They told me my car would be ready for me to pick up on Tuesday morning, it wasn't. Then they said it would be ready Tuesday evening and I drove out there to get it to find out it still was not ready but they would have it done Wednesday morning. I had already driven to west hills Honda 3 times at this point which is an hour each way. Wednesday morning I call and they say it won't be ready until the afternoon (I live out of state and had to drive a long distance to get home and had already extended my trip b/c the car was not ready). They weren't apologetic and did not seem to care that they lost the business of 4 car owners who had exclusively bought from them for the last 20 years! More
by Amarie
Employees Worked With
Erik Butler
