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West Hills Chrysler Jeep Dodge
Bremerton, WA
1,271 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,271 reviews
March 24, 2020
Excellent A very efficient and professional staff. I'm a person who doesn't like to say and dilly dally. They were the best car buying experience I've had to da A very efficient and professional staff. I'm a person who doesn't like to say and dilly dally. They were the best car buying experience I've had to date. More
by aspen77rt
Employees Worked With
Jacob Fuller, Jose Boyzo, Kevin Ranganbay
March 23, 2020
Makenze was great help so was the salesmen, good working with them ,no pressure, asked what I was looking for, worked with me on pricing. with them ,no pressure, asked what I was looking for, worked with me on pricing. More
by ferencik
Employees Worked With
Mackenzie Boom, William Delaney
March 21, 2020
Alex was a nice guy and helpful. I would recommend him to anyone. Always double check your deal and ask questions! The dealerships job is to sell cars. It is your job to save you I would recommend him to anyone. Always double check your deal and ask questions! The dealerships job is to sell cars. It is your job to save you money. I had a lesson learned here. I am honest to say that I did not ask all the right questions and ended up with a deal that was not in my favor as I thought it was. I fell for the “monthly payment price” vs the total cost. I had a vehicle and price that I liked but it did not have a trailer hitch. We found one that had the hitch and went to work on the deal. I saw the price and it was out of my range that I wanted. The sales manager asked me if he got the monthly price close to the first cars cost would I be interested? He quoted me a payment that was about 20 dollars more per month. This sounds good right? But, he did not tell me it added a year of payments to the deal! I didn’t look close at the deal in the finance office and this is where I blame myself. This is a way a dealership can sell one car but a horrible way to keep a customer base. I have bought three cars from west hills and this deal makes me upset that I was not given all the details. I blame myself for not catching the switch in the details but this should have been explained to me when he told me the new monthly payment he should have also told me it also changed the terms. ++This is my edited review. The First review was very negative and the finance office called me to see what they could do to improve the review on the deal. I appreciate that they have reached out to me. They offered me some extra accessories. This did make me feel better but I am still left with a higher price than what I expected for the vehicle. Not a horrible price but not the deal I was expecting. Remember, always ask questions about the total deal! More
by T. D.
Employees Worked With
Blake Vancurra, Jacob Fuller, Alex Freeman
March 21, 2020
It was a pleasure working with Darren! He was patient with us in choosing our vehicle. He came in on his day off to accommodate us. We definitely will refer him to our friends! Mike, our finance guy was with us in choosing our vehicle. He came in on his day off to accommodate us. We definitely will refer him to our friends! Mike, our finance guy was also amazing! Made the whole transaction easy and fun. More
by VANCOX07
Employees Worked With
Bret Underwood, Darren Posey, Mike Alden
March 21, 2020
Jake was horrible to work with. Very unprofessional and dismissive to a potential customer. I’d avoid doing business with this person. Joe maintained my business with West Hills. Joe was personable dismissive to a potential customer. I’d avoid doing business with this person. Joe maintained my business with West Hills. Joe was personable, professional, respectful and he treated me with respect. No high pressure salesman. Great to work with More
by lionelbailey
Employees Worked With
Bret Underwood, Blake Vancurra, Joe Henry
March 17, 2020
Tyler had a Great sense of humor. He was Very polite and understood my wants for a new truck. The rest of the Staff was very nice and respectful. understood my wants for a new truck. The rest of the Staff was very nice and respectful. More
by aalexanderhandyman
Employees Worked With
Blake Vancurra, Jacob Fuller, Mackenzie Boom, William Delaney, Tyler Hundson
March 16, 2020
Very knowledgeable and very easy to work with, I’ve purchased about 20 cars in last 15 years and this latest purchase was one of the most enjoyable purchased about 20 cars in last 15 years and this latest purchase was one of the most enjoyable More
by Robleemcleod
Employees Worked With
Bret Underwood, Jacob Fuller, Mackenzie Boom, William Delaney
March 15, 2020
We recently purchased a 2020 Jeep Rubicon. Buying a vehicle is always stressful. But this time we enjoyed it and those we worked with. Tyler, Kevin and Jacob. They were all great and very helpful!!!! vehicle is always stressful. But this time we enjoyed it and those we worked with. Tyler, Kevin and Jacob. They were all great and very helpful!!!! More
by sidesteam
Employees Worked With
Bret Underwood, Adam Gibbons, Jacob Fuller, Tyler Hundson, Kevin Ranganbay
March 13, 2020
Perma Plate application and Bluetooth connectivity Needed to get the Perma Plate application and Cell phone connectivity didn't work. Everything went fine except the Bluetooth issue. To everyone's su Needed to get the Perma Plate application and Cell phone connectivity didn't work. Everything went fine except the Bluetooth issue. To everyone's surprise, although the radio unit had the appropriate button, it didn't have the needed module. We worked out a compromise and the problem will be corrected. I appreciate their willingness to work with me on the price. More
by Lwoodssr
Employees Worked With
Patrick Duncon, Bret Underwood, Kevin Ranganbay
