West Hills Chrysler Jeep Dodge

Darren is a cut above. He is authentic, knowledgeable and cares about your needs. I would and will recommend him to everyone I know looking to purchase a vehicle. and cares about your needs. I would and will recommend him to everyone I know looking to purchase a vehicle. More

I took my 2012 Durango here to have some maintenance and a recall done along with some issues I had noticed checked out. When I got there I was sold a maintenance package that included alignment tire rotati a recall done along with some issues I had noticed checked out. When I got there I was sold a maintenance package that included alignment tire rotation all fluids changed and all filters $500 plus tax, not bad I thought. So I left my car for the day and went home I got a call the next day and was told the issues it had and that my warranty wouldn't cover it ,so i told them just do the recall and maintenance I was told ok and that my car would be ready in about an hour or so. I left home for my 45min dive back to the dealership, when I got there I was handed an $1100 bill and was explained the charges .they were charging me for every diagnosis they had found on the vehicle. Witch later I found out some would have been found as part of the maintenance I had paid for ... None the less I paid the $1100 and went on my way. On my way home I checked my tire pressure gauge to see where they had put the tire that had a slow leak in it ,low and behold it was in the same spot mind you now Im half way home by this time. So I called the dealership and talked to the service rep that I had been in contact with the entire time and was told it was just a mistake and to bring it back for the rotation. I told the rep that I was half way home and that I would just take it to my local shop and have them check the work that was done on the vehicle. In no more then 5 min I get a call from my wife saying the dealership called my house and wanted a return call asap. Hmmm I thought to myself so I get home call the dealership and was told there was a mix-up and that NONE of the work was done on my car including the recall because they where waiting to do the exhaust work so it would be easier to get to the part that needed fixed. At this point I'm not to happy they offered me a refund of the diagnostic fee that I shouldn't have been charged for and I could take It back down for the maintenance I had paid for, so all in all they offered me no deal except to give me back my money they shouldn't have even charged me for in the first place I told them I wanted a refund for all of it and for something to be made right other then me getting my money back for a crooked diagnostic fee. They refunded me my money now 3 weeks later and I also got ahold service manager who was nothing but a garbage sales man. I explained my situation to him and that I just lost 2 days of work now for nothing because they tried to rip me off I was then offered a 10% discount if I got all the work done that they said I needed... I told him $500 off a $5000 repair was not enough for being out 4days of work now and another hour and a half of driving . I was told pretty much well though , that's all he would offer me. I called back and said I wanted to talk to the person above him and was told that would be the GM of west hills Dodge and that they would have him contact me when he got back in, it's been a month now a numerous calls later and nothing ..... DO NOT TAKE YOUR VEHICLE HERE THEY ARE CROOKS AND LIERS... My ac now has more issues then it did nothing is fixed and I also found out the next closest dealership to me that would work on my dodge witch is Wiler Toyota is ownd by that same guy...... Do your self a favor and avoid these places like the plauge they will rip you off and smile while they take you money..... More

Wonderful Experience We had such a great experience purchasing our vehicle. We were treated with respect and kindness. We did not feel pressured into purchasing a vehicl We had such a great experience purchasing our vehicle. We were treated with respect and kindness. We did not feel pressured into purchasing a vehicle. We had the time to walk the lot and see what was available without interruption. When we were ready to ask questions and look at a vehicle they were very helpful. We will recommend this dealership to our friends and family. More

Mackenzie knows her way around a Jeep, that’s for sure, I was thoroughly impressed. We chatted a little before we set an appointment so she already had in her mind what I wanted and what she’d show me. I lov was thoroughly impressed. We chatted a little before we set an appointment so she already had in her mind what I wanted and what she’d show me. I loved having an appointment too, rather than aimlessly walking a showroom floor waiting to be pounced on and being sold what they wanted to sell... Thus was a good car purchasing experience, and I’ve had many... Not only was Mackenzie amazing, but the finance staff and everyone was a team... solid. I’ll probably buy all my cars here from now on! More

No pressure. Super easy. I was happy that I was given space to look but given great help by attentive employees when I needed it. Ask for Mackenzie! She’s great! space to look but given great help by attentive employees when I needed it. Ask for Mackenzie! She’s great! More

My experience buying a car from west hills was one of the best I’ve had, they met all my expectations and helped to narrow down what I needed and wanted to find the perfect car in my price range. I will defi best I’ve had, they met all my expectations and helped to narrow down what I needed and wanted to find the perfect car in my price range. I will definitely be buying from this dealer again. More

Daren Posey Is an amazing salesman. He showed me a different truck that I love more than the one I actually wanted. He was great help and very kind and patient with us. I really recommend him. different truck that I love more than the one I actually wanted. He was great help and very kind and patient with us. I really recommend him. More

Not the dealership experience I'm used to - which is great! Darren killed it. It's as simple as that, but I'll elaborate. He was everything you'd want to deal with in a salesperson. I'm normally on edge going i Darren killed it. It's as simple as that, but I'll elaborate. He was everything you'd want to deal with in a salesperson. I'm normally on edge going into a dealership, but that feeling quickly went away. Within the first 10 minutes of hanging out with Darren I realized he wasn't about that sharky, swindling, high-pressure type of interaction. During the couple test drives we went on he was very personable and seemed like a very genuine person. We took a look at a vehicle at a sister lot and he didn't bother spewing cliche or stereotypical salesperson talk about a vehicle he had little knowledge on. He just sat there with me experiencing the car as I did. We ended up back at his dealership and he was able to provide a lot of information on vehicles that I simply had not come across by just doing research online. He has expert knowledge of the entire sales process and didn't play any games when it came to getting to a price point I could live with. There was no dramatic numbers sheet and "let me check with the sales manager". It was a very organic interaction from start to finish. Hopefully you have a chance to read this review before heading in and know to ask for Darren. I'd like to also give a shout out to Destiny (she wasn't listed as a choice below) for helping facilitate the whole process with my trade-in. She was the beacon that kept me coming back to West Hills when my interest started wandering to other dealerships. Very willing to help, always had a great attitude, and super personable as well. More

Excellent experience purchasing a new Ram!! You need to ask for Darren. Very personable. Very professional. Has your best interests in consideration. Simplifies and streamlines the buying process. Give Wes ask for Darren. Very personable. Very professional. Has your best interests in consideration. Simplifies and streamlines the buying process. Give West Hills a visit! More

Great place to buy a car! Kevin did an amazing job for such a young man with so little time in sales. He gave us everything we wanted, was knowledgeable and friendly, and had Kevin did an amazing job for such a young man with so little time in sales. He gave us everything we wanted, was knowledgeable and friendly, and had picked the car we would end up choosing just from my prior communication with him by phone. Kevin will be a VERY successful salesman! More