West Hills Chrysler Jeep Dodge

Mikaela Mallis has been bending over backwards for me all afternoon. She didn’t bat an eyelash when I declined an offer the dealership made on a car and went back and got me a deal I could be happy with inst afternoon. She didn’t bat an eyelash when I declined an offer the dealership made on a car and went back and got me a deal I could be happy with instead. She is an excellent human and a credit to her employers and profession. More

Nadine was very sweet and kind. She took excellent care of us throughout the buying process. She was honest and trustworthy. She has a wonderful personality and was a pleasure to do She took excellent care of us throughout the buying process. She was honest and trustworthy. She has a wonderful personality and was a pleasure to do business with. I would highly recommend Nadine if you are looking for an honest, straight forward sales person who really cares about your experience with purchasing a car. Everyone that we worked with went above and beyond for us. A great experience for sure. We will be back and will refer our friends and family. Thank you all very much for taking the time to give us such an amazing experience. More

Very quick and easy experience! I really appreciated your patience and professionalism through the whole process. I really appreciated your patience and professionalism through the whole process. More

Megan was very attentive to our needs and did a great job showing us the features of our new car. I know Megan had not been on the job for very long but it didn’t show! We will do business with Megan in the showing us the features of our new car. I know Megan had not been on the job for very long but it didn’t show! We will do business with Megan in the future. More

Kaylee was really easy to work with. She took time to walk us through the process and introduced us to the new vehicle. She took time to walk us through the process and introduced us to the new vehicle. More

She was a very knowledgeable salesperson who was quick to find the answers. She prepared a terrific offer for us. find the answers. She prepared a terrific offer for us. More

Let me tell you what! This dealership has gone above and beyond for me and I imagine tons of other customers. But my experience has been absolutely outstanding. My sales r This dealership has gone above and beyond for me and I imagine tons of other customers. But my experience has been absolutely outstanding. My sales rep was “Liberty”, an absolute awesome saleswoman. About 3months ago during December I had came back home from FORT BENNING Georgia, where I was doing training for the ARMY and I knew that I needed a vehicle so I did some looking online and up poped West Hills Chrysler Jeep Dodge Ram. So I gave ‘‘em a call and at the time the weather was pretty bad and UBERS OR LYFTS were unavailable so “Liberty” drove to my apartment in the truck I was looking to buy. And I drove it back to the dealership with her and she had me in that truck fast and with a GREAT DEAL. And the day I had to return the truck to the dealership to “for them to store it for me while I was training” “LIBERTY” took time out of her own schedule to drive me and my wife back to our apartment. Now 3months later I’ve finished my training and I am going to be picking up my truck on the 19th and I will need a ride from the airport to the dealership to pick up my truck. The dealership is going to be picking me up from the airport to take me to the dealership. And she is gonna make sure it’s fully detailed and full of gas before I pick it up! Also she is very patient, sweet and has great fashion too. So you definitely will NOT be disappointed if you chose LIBERTY. 👍👍👍👍 More

Let me start by saying this dealership is so organized and friendly I was blown away! I first wanted to speak about the process I experienced with making an appointment to look at the specific used car and friendly I was blown away! I first wanted to speak about the process I experienced with making an appointment to look at the specific used car I was interested in. There was one other person interested in the same car who was coming in on the same day but had a latter appointment. I received a call about 1 hour before my appointment letting me know that they would honor my appointment first. My drive was about 40 minutes away. This was great as I've had experienced in the past driving a long distance to a dealer only to find out the car you wanted was sold minutes before arriving. Second, I appreciate the flexibility as I had the to leave the first visit within 30 minutes of arriving due to an emergency, so Mikaela was able to do most of the deal by phone and text and allowed me to put a deposit down before returning back to the dealership on Saturday. Second, I appreciate the way my trade was handled. I felt a fair offer was made and was matched to what CarMax was giving me as the cash price. Mikaela throughout the process answered all my questions (Back-up camera, two keys, etc.) and was very patient. Third, Mike in the finance office was so nice and friendly, which is great change since most of my experience with the finance offices at other dealerships was the worst part of the whole experience. Not at West Hills! Mike clearly explained everything (GAP, extended warranty, maintenance plan, etc.) it was very clear, he was not pushy. and the paperwork was easy and efficiently handled. I had lots of questions and he was accommodating showing the APR and monthly payments based on all my different sceneries I asked about. One small complaint: I felt the detail job on my used car purchase was not done very well. The interior floor mats were not cleaned or vacuumed at all, the interior was not wiped down, and I'm not sure even the exterior was even washed. The only thing I noticed was wheel dressing was applied, but it was very poorly done. It seems maybe the people doing the detail was rushed because it was busy. As a customer, I want my new used car to look the best it can when leaving the lot. I've just spent a lot of money, and I wanted the car to look like a million bucks. If you are alike me, you want everyone around to be jealous as you drive away in that gorgeous car. Plus, your dealership name is on the front and back of the license plate brackets. I would think having a nice shinney clean car helps with your marketing image and may attract more customers. Overall, I would recommend if you're in the market for a new or used car, you should not pass up looking at any of the West Hills Autoplex dealers. I know the Chrysler/Dodge/Jeep store was outstanding. Thank you for an awesome experience. I will be back for my next car, which will be an SUV next year. More

They help me out and really got to know me. They helped me find the car I always wanted to have and at a great deal. It's not just about selling a car, they really want to help you out with any They helped me find the car I always wanted to have and at a great deal. It's not just about selling a car, they really want to help you out with anything they can. More

Sales team member Lyss was awesome! She was patient and helped us find the perfect truck for our needs. Finance member Tyler worked with us to make financing a breeze. She was patient and helped us find the perfect truck for our needs. Finance member Tyler worked with us to make financing a breeze. More