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West Hills Chrysler Jeep Dodge

Bremerton, WA

4.6
1,269 Reviews

900 W Hills Blvd

Bremerton, WA

98312

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Showing 1,269 reviews

September 13, 2022

The only reason I give this dealership one star is for their sales department. Their service department is absolute garbage. I brought my new vehicle into the dealership to have the oil filter housing loo More

by Donotusewesthillsservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The service department
Sep 14, 2022 -

West Hills Chrysler Jeep Dodge responded

I'm disappointed to see your review. This doesn't sound like the attentive and accommodating service I expect from our team, and I apologize that your oil filter leak has not been fixed and for any misunderstanding about your warranty coverage. I think it's best I speak with you directly to sort things out. I can't locate your contact information without a full name, so please call me at your convenience. Thank you, Bret Underwood - General Manager - 360-377-4418

Sep 14, 2022 -

Donotusewesthillsservice responded

Bret I tried to call in today and no one has answered. You helped me arrange the service time for my Jeep 392 to get looked at on Friday September 9th. Which I appreciate. The issue that you and I discussed, the leaking oil filter housing, was disregarded during the inspection and not even mentioned in the RO. However, your tech sent me text messages about the oil filter. I even sent him pictures of the leak, pre and post service appointment.

Sep 15, 2022 -

West Hills Chrysler Jeep Dodge responded

I apologize for the lack of communication on our end. I would appreciate another opportunity to speak with you directly to see what more I can do to help make things right. I have listed my personal cell number below. Please reach out to me via call or text at your earliest convenience. Thank you, Bret Underwood, General Manager, 360-731-9144

September 09, 2022

Alex took great care of me keep me posted on the progress on my truck and answering all my questions he was fast and friendly More

by abe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex service department
Sep 09, 2022 -

abe responded

Alex kept me posted on the progress of the work on my RAM. He was courteous and friendly.

Sep 09, 2022 -

West Hills Chrysler Jeep Dodge responded

Hi Abe - Thank you for leaving Alex and the West Hills Chrysler Dodge Jeep Ram team a five-star review. We appreciate your trust in our services. Until next time!

September 08, 2022

I was greeted as soon as I walked in. They even remembered my name. I could clearly see how busy they were, yet My oil change was done and I was on my way in less than an hour More

by Pookela69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Sep 08, 2022 -

West Hills Chrysler Jeep Dodge responded

It is great to see that our team delivered a positive experience on a busy day! Thanks for choosing West Hills Chrysler Dodge Jeep Ram and we will see you next time!

September 03, 2022

Excellent service all around, very professional Worked with Nick primarily and it was a pleasure, very diligent and hard working More

by scas54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Carlson
Sep 06, 2022 -

West Hills Chrysler Jeep Dodge responded

We are delighted that Nick and our team earned your trust and kudos. Thank you for choosing West Hills Chrysler Dodge Jeep Ram and for sharing your feedback! Safe travels until we see you again.

September 01, 2022

Took great care of our needs once again. 6th time & I wouldn't hesitate to go back for a 7th. More

by tcmbuilt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Howell, Tyler Hundson
Sep 01, 2022 -

West Hills Chrysler Jeep Dodge responded

Thank you for taking the time to give West Hills Chrysler Dodge Jeep Ram your five stars. We're happy to hear you always have a successful experience with our team. Enjoy!

August 31, 2022

quick and professional service, text messages provided inspection results for record and received in just. minutes after service was completed. More

by brian.gray1834
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin, service rep
Sep 01, 2022 -

West Hills Chrysler Jeep Dodge responded

Thanks for supporting West Hills Chrysler Dodge Jeep Ram with your review, Brian! It's our pleasure to offer timely and informative service. Have a wonderful day!

August 31, 2022

Kari in service was very professional and she Kept me updated on progress of oil change and recall on software. More

by JL2022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Kelley-Service advisor
Sep 01, 2022 -

West Hills Chrysler Jeep Dodge responded

We are happy to hear from you! It means a lot that you are a happy customer and we will pass along your feedback to Kari. Thank you from all of us at West Hills Chrysler Dodge Jeep Ram!

August 29, 2022

Friendly and courteous. Will only get jeeps oil changed at this dealership. CHAD WAS A GREAT ASSOCIATE. More

by Jeanewells
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 30, 2022 -

West Hills Chrysler Jeep Dodge responded

Thank you for reviewing us! We are so glad to hear that you had a successful service experience working with Chad and the West Hills Chrysler Dodge Jeep Ram team. Drive safely, and we hope to see you back again down the road!

August 26, 2022

Great job very professional and thorough very personable service tech was very helpful read 10 pages of our extended warranty to make sure everything was done properly More

by ctmllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Prothero
Aug 26, 2022 -

West Hills Chrysler Jeep Dodge responded

Our goal is to provide professional, thorough, and personable customer service here at West Hills Chrysler Dodge Jeep Ram, and we are delighted to see this is what you received during your visit! Thank you for the 5-stars!

August 24, 2022

Mikaela really made this a great experience for us! She was great at communicating, worked hard for our business and helped entertain our kids during the process- she went above and beyond. Car buying More

by Jessica G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikaela Mallis, Lyss Libiternos
Aug 24, 2022 -

West Hills Chrysler Jeep Dodge responded

Jessica, it makes our day to see your kind regards for Mikaela! We are thrilled that she made your buying experience stress-free. Thank you for leaving us a great review and supporting the West Hills Chrysler Dodge Jeep Ram team. Safe travels!

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