West Herr Toyota of Rochester

Went to dealership to inquire what new or low mileage Highlanders were available. After salesperson Lorie performed a search, only 1 Highlander was available of what options I was looking for. It was sch Highlanders were available. After salesperson Lorie performed a search, only 1 Highlander was available of what options I was looking for. It was scheduled to be built in 1 month, so I put a deposit on it. It was delivered approximately 1 month later. Lorie was pleasant to work with, as well with the Finance Manager and Customer Care Manager. Not sure if I received the best deal possible considering I wasn't planning on buying , but probably did OK More

Great service as always. Fast, reliable, and just an overall pleasure to do business with! Fast, reliable, and just an overall pleasure to do business with! More

Great experience, kind,polite,professional experience with the whole staff at the dealership with a nice selection of cars. with the whole staff at the dealership with a nice selection of cars. More

Lorie was amazing as well as the whole team at west herr Toyota thank you! Toyota thank you! More

I was in for a 6 month check-up. No issues, in and out fast. THANKS! No issues, in and out fast. THANKS! More

Service appointments are easy to schedule. The service visit is completed timely and efficiently. Always a pleasure. The service visit is completed timely and efficiently. Always a pleasure. More

Service is exceptional. The service person keep clients informed about vehicle! I’ve been coming here for years. The service person keep clients informed about vehicle! I’ve been coming here for years. More

There is a level of trust and comfort that they have engendered. I have always been satisfied with the work they have done on my vehicles. engendered. I have always been satisfied with the work they have done on my vehicles. More

Nice experience nice atmosphere people were very friendly any questions asked were answered would recommend friends and family any questions asked were answered would recommend friends and family More

They are always kind and attentive They answer all of your questions If the person you are dealing with does not know the answer They find someone who does The service department is also very good Th your questions If the person you are dealing with does not know the answer They find someone who does The service department is also very good They tell you if your vehicle is in need of other things when it is there so you don't need to make unnecessary extra trips ...no pressure if you don't do the recommendations they simply give you the list very helpful I would highly recommend them More