West Herr Toyota of Rochester

Called to explore leasing a car. Susan was very helpful in getting the selling price and going over all the lease details. When she needed to get additional information she did so quickly. Mike Cerrone in getting the selling price and going over all the lease details. When she needed to get additional information she did so quickly. Mike Cerrone the business manager was also very helpful. They gave us a reasonable amount for our trade in and I ended up signing a lease for significantly less than another dealer in town was asking. Overall I walked away with a positive feeling and would consider leasing from Vanderstyne again. More

I brought my car there with a check engine light. Turns I brought my car there with a check engine light. Turns out although it was out of warranty, they were able to get it fixed at no charge and in a I brought my car there with a check engine light. Turns out although it was out of warranty, they were able to get it fixed at no charge and in about an hour. I was very impressed and tell everyone about that visit. Thumbs up to a A+ staff! -Dwayne More

While things started out great buying a new Toyota from Vanderstyne, it quickly turned into a fiasco! Delivery of the vehicle was promised 4 times over 10 days, and 4 times they called to say "Oops, sorry Vanderstyne, it quickly turned into a fiasco! Delivery of the vehicle was promised 4 times over 10 days, and 4 times they called to say "Oops, sorry, you can't have it today either." Finally, they promised to deliver it to our house but my father would have had to then drive the salesman to Syracuse, which is an hour away. He ended up meeting them 1/2 way, but still had to drive to Syracuse and then home. The last delay was because they needed an extra day for detailing. How much detailing does a brand new vehicle need? One thing it did need was to have the plastic protectant removed from the top, which we noticed was still there after we got it home. Other problems with them are too involved to go into here, but pretty much everything they say is a lie. Excuse me, they call them "misunderstandings". Suffice it to say that they don't care about anything after they cash the check! Zero follow up or customer service! Well, they did send a congratulations balloon... Worst car buying experience ever! More