West Herr Toyota of Rochester

Truly just cannot say enough great things about the experience I had with this dealership and my salesman, ERIC REYNOLDS!! He went above and beyond for me right from our first conversation, throughou experience I had with this dealership and my salesman, ERIC REYNOLDS!! He went above and beyond for me right from our first conversation, throughout the purchasing process to picking up my new vehicle. It was my 1st time buying a car by myself and West Herr was the 3rd place I visited. This is a company of employees who treated me with the utmost respect and professionalism to the extent that Eric actually made this experience seamless and enjoyable for me! There's no doubt in my mind that when the need arises in the future, I'll be taking my business back to Eric!!! More

My experience with the dealership and salesperson was great. I got the car I ordered. It was delivered in the time frame my salesperson quoted. great. I got the car I ordered. It was delivered in the time frame my salesperson quoted. More

I have been dealing with Lorie since 2012 this is my third tundra with her. Very satisfied with her knowledge of the truck. Basically that's all I've been working with her with, but it's always been a p third tundra with her. Very satisfied with her knowledge of the truck. Basically that's all I've been working with her with, but it's always been a pleasant relationship. She is really up on the products that she represents and always been a straight shooter with me. I will continue to see her every time I am in the market for a new Toyota. Thank you, Rob Kendall More

Great service at great prices. Allen from the service center that handled the intake of my car and when I picked it up did a fantastic job explaining everything to me. Allen is alw Allen from the service center that handled the intake of my car and when I picked it up did a fantastic job explaining everything to me. Allen is always very professional and takes his time to make sure your taken care of, he is one of the MAIN reasons I go to West Herr Toyota of Rochester on West Ridge road in Greece. Allen is the guy you want to help you, and he's been there for over a decade and really knows his stuff. I recommend going there for all your car needs and asking for Allen to help you, you won't be disappointed! More

Always doing what is best for the customer. ..been that way for 20 years that I've been buying cars from them ..been that way for 20 years that I've been buying cars from them More

Very good buying experience. Never felt pressured to buy, or make a quick decision Kyle was very professional Never felt pressured to buy, or make a quick decision Kyle was very professional More

Great experience getting service on my SUV. Service was quick and nothing was added as an upcharge as many dealers do. Service was quick and nothing was added as an upcharge as many dealers do. More

Superb experience! Bri, Scott, Joey and all the ones I had the privilege of working with was very professional and knowledgeable. Bri, Scott, Joey and all the ones I had the privilege of working with was very professional and knowledgeable. More

West herr sold me a 2016 Charger for what was supposed to be 28,000 which is what was on there ad but but they sold it to me without telling me for 38,000 so I went to trade it in for a 2017 they had at ther be 28,000 which is what was on there ad but but they sold it to me without telling me for 38,000 so I went to trade it in for a 2017 they had at there Toyota dealership and apparently the almost $40 grand 2016 they sold is only worth $18000 so yeah this is not the first time I’ve had and issue with this auto group More